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Business Profile

Fuel Oil

Northeast Oil and Propane

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fuel Oil.

Complaints

This profile includes complaints for Northeast Oil and Propane's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northeast Oil and Propane has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Provider made 5 separate service calls to address propane supply blockage from propane tank to house boiler. Problem was due to freezing in supply line from tank to first stage regulator. Provider failed to provide adequate amount of anti-freeze (methanol) and continued to make unnecessary service calls and equipment replacements (replaced 1st stage regulator twice) when there was no need to replace regulator. All should have been handed in a single service call with adequate amount of methanol.

      Business Response

      Date: 02/25/2025

      Spoke with customer and discussed his concerns.  Completed full review of the service issues and charges.  Worked out agreement directly with the customer to resolve the issue.  Adjustments and notations made on the account and will send an email to the customer to confirm everything.

      Business Response

      Date: 02/25/2025

      Spoke with customer and discussed his concerns. Completed full review of the service issues and charges. Worked out agreement directly with the customer to resolve the issue. Adjustments and notations made on the account and will send an email to the customer to confirm everything.

      Customer Answer

      Date: 02/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** *******

    • Initial Complaint

      Date:12/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer for the last 2 decades with this company, and have never had a problem. They switched their billing a few months ago and I have had nothing but problems since. All I want to do is pay my bill, but I am not paying any penalties or late fees for their issues. When I call, I ALWAYS get voicemail and leave a message. I rarely get called back. And when I do, I'm told it will be fixed and then it isn't. I need help resolving this, because they seemingly no longer know what they're doing.

      Business Response

      Date: 12/13/2024

      We have researched this customer's complaint and will reach out to discuss it with him directly.  He has requested automatic payments be set up with multiple credit cards for the same account.  This functionality is not available within our system.  We do have alternative options that can be reviewed and will make every effort to address and resolve the issue.

      Customer Answer

      Date: 12/16/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as they follow through.  If they do not follow through, I trust that I will be able to reopen this complaint.


      Sincerely,

      ****** *********

    Northeast Oil and Propane is NOT a BBB Accredited Business.

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