We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Travel Agency

Nawas International Travel Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid 4,729 ($500 deposit 7/27/2023 and balance $4,229 9/7/2023) to Nawas International for a religious trip to ****** and ****** for a religious pilgrimage.

    The trip was to happen from 11/28 through 12/8/2023.

    However, the trip was canceled due to war and terrorist activities breaking out in the area on October 7th 2023.

    I requested a full refund because I would have taken the trip had the area not been affected by war.

    Nawas has refused to refund my money. They offered a credit for use toward other religious travel destinations they offer. I am not interested in taking a pilgrimage to another location.

    Again, I would have gone on the trip to ****** had it not been affected by war in the area. I did not choose to cancel this trip it was canceled due to acts of war.

    Because Nawas is not able to deliver the trip I originally planned and paid for, I am requesting a full refund.

    Business Response

    Date: 12/21/2023

    **** *** *********,

    Thank
    you for the opportunity to reply to the complaint filed by ***** *********.  

    1. Ms. ********* signed a contract with Nawas International Travel agreeing to our terms and conditions.  We have attached said terms and conditions, you will find the section that applies to her tour's situation on Page 15.

    2. Ms. ********* has a full travel
    credit with Nawas for travel within 1 year of her departure and therefore will
    not lose any money if she chooses to take advantage of the generous credit
    offered to her. 

    3. Ms. ********* also mentioned that she only wants to go to **** **** & ******.  Her tour leader is still offering his travelers the same Pilgrimage to ****** and ****** in September of 2024 and she also has the option to use her travel credit on this tour. Thus she will be able to travel on the trip she had originally planned and paid for.

    Thank you again for the opportunity to reply to Ms. *********.

    Sincerely,

    Nawas International Travel

  • Initial Complaint

    Date:12/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a deposit (by check) for a trip to ******, $500 for me and $500 for my mom. After *** ****** ** *** ***** ****, the reports of increasing violence and countries raising their travel warning levels, I submitted a faxed letter stating our intent to withdraw from the group trip. This notice was received by NAWAS well before the balance was due. I was told the date for withdrawing had passed and they were keeping my deposit. A couple weeks later they canceled the trip altogether. I have yet to receive the deposit.

    Business Response

    Date: 12/06/2023

    Dear Mr. *********,

    Thank you for the opportunity to
    reply to the complaint filed by **** *****.  

    Please be aware that Ms. ***** cancelled her participation for her referenced tour going to the **** **** back on July 11, 2023.  The situation in ****** occurred 3 months later on October 7, 2023.

    Her cancellation has no bearing or relationship to the events that affected her group's tour. 

    We are very surprised that someone would file a complaint citing an event that happened 3 months after their cancellation and would then attempt to use said event as the reason for that cancellation. 

    This complaint has no merit.

    Thank you for the opportunity to reply to Ms. ******* complaint.

    Sincerely,

    Elin

  • Initial Complaint

    Date:11/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked a tour of ****** that was supposed to leave November 9, 2023. It is extremely dangerous to travel to the middle east. Commercial airlines are no longer flying into *** ***** I purchased insurance with ***. I was informed that the only reasons that you can cancel and have your money returned is a death, illness, medical treatment, hijacked, quarantines, jury duty (court appearance), fire or flood in your home, traffic accident, or military assignment. Apparently war is not covered, even when the ** Government is advising citizens to stay away and the airlines are not traveling to *** ***** Please help if possible.

    Business Response

    Date: 11/27/2023

    Dear Mr. *********,

    Thank you for the opportunity to reply to the complaint filed by ******** ******.  

    1. Ms. ****** complains that the insurance she purchased through *** did not cover the situation with her tour. She had the opportunity to by Cancel for any Reason (*** **********) but she chose not to purchase this premium, which would have covered her cancellation for any reason. The insurance program she bought primarily covers people that must cancel due to medical issues.

    2. Ms. ****** signed a contract with Nawas Travel agreeing to our terms and conditions and we have attached the portion of said terms and conditions that applies to her tour's situation. 

    3. Ms. ****** has a full travel credit with Nawas for travel within 1 year of her departure and therefore will not lose any money if she chooses to take advantage of the generous credit offered to her. 

    Thank you again for this opportunity to reply to Ms. ******.

    Sincerely,

    Nawas International Travel

Nawas International Travel Service, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.