Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill in 12/2024 from ** ******* ********* *** for expenses incurred on 12/7/2023 and 12/12/2023 . I am NOT questioning the charges of $165. ** ******g collected payment from my then medical insurance that I had at that time.
  
  I have a supplemental cancer policy through *****. They will ONLY pay claims submitted on either one of these forms **** for hospital bills and **** **** for non- hospital bills.
  
  I called the billing dept. on 12/19/24 Spoke with Eunice who told me they can't provide these forms. I asked to speak with a supervisor since all of the other health care providers have provided me with these important forms. I was told the supervisor was busy and would call me back. S/he never returned my call.
  
  I called again 1/23/25 spoke with Roj, She said she would send me these forms and never did!
  
  Each of 3 bills I sent back to the billing department explaining the above and received NO RESPONSE just another bill. The last bill was marked FINAL BILL. I don't want my 800+ credit rating impacted.
  
  I just want these forms completed and sent to me so that I can be reimbursed by *****. I will then pay this outstanding bill. FYI ***** is NOT flexible with reimbursement.
  
  I'm an 80 year old cancer patient and $165 is alot of money for me to pay and not be entitled to reimbursement through *****.
  
  I'd appreciate any assistance you can provide.

  Business Response

  Date: 05/20/2025

  We have connected with the complainant via telephone and have informed them we will get the appropriate forms to her via mail within the next day or two.  

  Business Response

  Date: 05/22/2025

  The forms are being put in the mail today 5.22.2025

• Initial Complaint

  Date:01/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Jefferson Radiology in **** ** on 1/19/24 for an MRI of my shoulder as requested by my surgeon *** *********** ****.
  Upon arrival I checked in with their front desk staff, provided all the necessary insurance information, etc. I was asked if I wanted to make a payment. I explained that I was not prepared to do so. The front desk staff provided me with a statement of the cost which was 170.00 or so. Unfortunately, I misplaced that paper. Darn!!!
  The MRI report came back negative for a rotator cuff and bicep tear. *** **** is well versed reading MRI images and showed me the rotator cuff tear which could clearly be seen.
  Since I was the patient, it is my body and responsibly for payment, I call Jefferson Radiology several times asking for the MRI to be re-read. My requests were all declined. I was told that the doctor needed to make the request.
  Since the report was incorrect and would not be re-read as I requested, I refuse to pay this bill and want the balance credited off my account.
  
  Thank you,
  ***** *********

  Business Response

  Date: 02/17/2025

  Thank you for the opportunity to respond to this complaint.  Jefferson was able to have the case reviewed again per the patient request.  The second interpretation was in alignment with the original dictation.   Jefferson Radiology spoke with the patient regarding these outcomes.  The patient indicated she will set up a payment plan. 

• Initial Complaint

  Date:12/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My minor daughter had an MRI at Jefferson Radiology in ***** ** on Feb 27, 2024. I pre-paid $500 towards it. I received an EOB from my insurance company in November 2024 stating the entire claim was denied as it was not submitted within the time frame by Jefferson Radiology and that I owe $0. I have called their billing office for a refund however they can not access any money paid on the account. I was told to the call the ***** ** office directly, however they forwarded me to the same billing office that already told me they could not help me.

  Business Response

  Date: 12/16/2024

  Jefferson Radiology contacted the complainant for more information 12.16.2024.  With the information provided, a resolution will be reported after a full review of the account has been completed.  A direct contact has been provided for future communications. 

  Customer Answer

  Date: 12/18/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ******

• Initial Complaint

  Date:12/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a CT scan performed at Jefferson Radiology 1 month ago and still have not received my results. My follow up appt w my Dr was today and the results were not available. I have spent hours on the phone (due to excessive hold times) starting 5 days after the scan was performed inquiring about the report to no avail - i was repeatedly told the report would be expedited. Per my Dr office this delay in turnaround time has affected many patients, and it was reported on *** news

  Business Response

  Date: 12/12/2024

  Jefferson Radiology acknowledges your complaint and
  appreciates the opportunity to respond. We apologize for the delays you
  have experienced, and we are conscientious about making our organization
  responsive to the needs of our patients while we navigate through this national
  radiologist shortage.  As of the date of this complaint submission, 12/12/2024, the exam has been read and is available for the patient and the
  physician.  Your input provides us with the opportunity to raise our standards
  that will make the care we provide better in the future.  Thank you.

  Customer Answer

  Date: 12/14/2024

  I do not accept the response by Jefferson Radiology. I had contacted them multiple times and was repeatedly told that my CT scan was flagged as priority. Each call to JR took at least an hour out of my life due to their excessive hold times. I also had to involve my Drs office and each call to them took 1/2 hour out of my life. Altogether I lost 8 hours of my life in addition to extreme stress due to Jefferson Radiology’s poor management and lack of concern for patient care. To claim “nationwide shortage” they would have to show that other radiology providers experienced the same delays.  If JR was experiencing a shortage of radiologists perhaps they should not have continued to take patients - they should have been transparent and notified my Drs office of their backlog so that I could have gone elsewhere.  Or perhaps I should have been told at the time of my scan that there were delays.  Instead they continued to pursue profit with gross disregard for patient care. I have no faith in Jefferson Radiology and will have my imaging needs addressed elsewhere. 
  

  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:12/11/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a CT Scan done at Jefferson Radiology on 10/15/24, it is 8 weeks later and I still have not had any results or report, and neither has my DR received them. The scan was a follow up to a previous scan with issues. Attempts to reach Jefferson to get the scan results, are never successful. They have a different excuse every time I call. "they will expedite the results", "They are very behind" They are running 27 days behind" "they are running 6-8 weeks behind".
  None of these excuses are getting my CT scan results to me and my DR.
  Two months have gone by, and my health is going to suffer for this delay.
  This was not explained to me before or when I went for the scan, if it had been I would have gone to another provider. This is an unacceptable way to handle somebody's health.

  Business Response

  Date: 12/12/2024

  Jefferson Radiology acknowledges your complaint and
  appreciates the opportunity to respond. We apologize for the delays you
  have experienced, and we are conscientious about making our organization
  responsive to the needs of our patients while we navigate through this national
  radiologist shortage.  As of the date of this complaint submission,
  12/11/2024, the exam has been read and is available for the patient and the
  physician.  Your input provides us with the opportunity to raise our standards
  that will make the care we provide better in the future.  Thank you.

  Customer Answer

  Date: 12/12/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a CT scan on October 10. Here we are 21 days later and the report is not done. The report is not on the website and my doctor has not received it either. We are coming up on my doctor appointment to review it.
  
  Attempts to reach anyone at Jefferson have been unsuccessful. The best answer I could from the receptionist get was "we will escalate it" with no response. So much for the "patients bill of rights" that mean nothing

  Business Response

  Date: 11/19/2024

  Jefferson Radiology acknowledges your complaint and
  appreciates the opportunity to respond. . We apologize for the delays you
  have experienced, and we are conscientious about making our organization
  responsive to the needs of our patients while we navigate through this national
  radiologist shortage.  As of the date of this complaint submission,
  10/31/2024, the exam has been read and is available for the patient and the
  physician.  Your input provides us with
  the opportunity to raise our standards that will make the care we provide
  better in the future.  Thank you.

• Initial Complaint

  Date:06/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an MRI scan from the provider on 3/27/2023. Later I received a statement from the provider that I owe $1549.13. I have paid $550 to the office so far.
  I received my explanation of benefits for the visit from my insurance and it states that I should have paid my copay of $75 for the visit.
  They owe me $475 back that I overpaid them. When I call they state their billing department has been down since January and they have no ETA of when it will be fixed so I can be refunded.
  If I am having billing issues, I can't imagine what is happening for other patients in the office.

  Business Response

  Date: 06/19/2024

  I am writing in response to this BBB complaint.    Our billing vendor is ****** ********** and was affected by the national
  cyberattack.  This has shut down all systems at ****** and they are
  following the instructions of the ********** ** *******.  ****** ********** continues to be down, and we are unable to process any claims since
  early/mid-February.  There is no access to their systems to assure no
  further breach of patient information.  Once their systems are back up
  they will be able to assess what data has been maintained and start working
  with patients on reconciling their accounts.  We do not have a date at this
  time on when the systems will be deemed safe. I spoke with the patient today and explained this situation.  She has my direct line for the quality department for status updates.  As soon as we have access to our system, we will address this.  
  

  Customer Answer

  Date: 06/21/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/11/22, I contacted the billing department of ********** ******* ****** to make a payment (pay my bill in full). I did so over the phone (girl named Dawn with my **********. I then received an email confirmation/receipt of said payment.
  However, on 12/22/23, I received a letter from ********** ******* ****** stating that due to an error, my MC payment was never processed. On 1/2/24 - 1/3/24, I contacted both F********* ******* ******, and the billing department numerous times. No one answers in the billing department, and the representative from ********** ******* ****** said that someone would contact me from the billing department, which has not happened.
  I find it extraordinary that it took this company 1 year and 5 months to notify me of their processing error. Moreover, I cannot make a payment in person. The only option they offer on their website is to sign up for 'PerYourHealth" portal to make a payment. I am not comfortable doing this as I was the victim of identity theft in 2009.
  I would like someone to contact me directly from billing to make the payment, ensure that it is properly processed, and this issue resolved.

  Business Response

  Date: 01/04/2024

  We have spoken to the complainant.  There is an understanding of what occurred and why.  We have a plan in place for resolution and she has a direct phone line for any assistance needed for this issue or for any future needs.

  Customer Answer

  Date: 01/04/2024

  
  
  Complaint: ********

  I am satisfied with the response, however I am not ready to close this complaint as the company is still working on a resolution.
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 01/04/2024

  Agreed, the resolution is pending.  The agreed upon plan requires action from the third party billing company.  Once the new invoice is received, the complainant has a direct line to speak with Quality at Jefferson Radiology and Quality will facilitate a direct call to the billing company to avoid any queue waiting.  

  Customer Answer

  Date: 01/04/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  While I am satisfied with the response from the company, I am not ready to close out the complaint as I am awaiting a complete resolution. Per Quality Department, I am to receive an updated invoice, then contact Quality at Jefferson Radiology with direct number that was given to me.  At that point, I am to be connected to Billing without waiting, in order for me to make my payment.  The status of the resolution currently is pending the aforementioned.

  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having this issue with Jefferson Radiology for over a year now. In June of 2021 I received ONE bill from Jefferson radiology. I immediately contact the billing department and informed them that I should not be receiving this bill because my son has medical insurance coverage. On the bill I noticed that his name was spelled incorrectly. I gave the rep the correct spelling and confirm the insurance information. After that conversation I never heard back and never again received a bill in the mail. It was my assumption that this was taken care of! To my surprise, I received a collection notice for an outstanding balance from Jefferson Radiology. I contacted the billing department in December of 2022 after receiving the noticed. They informed me that they will resubmit the payment to the insurance provider. I explained my frustration as this bill is in collections and is being reflected on my credit report, which has always been in good standing. They informed me that this would be handled in 30 days in which I should follow up. I gave them more than enough time to complete this task. I called the insurance company to confirm that my son was covered for these procedures. I followed up in March of 2023 no progress had been made. And their response to me was to contact the insurance company which I did already. I gave even more time and contacted Jefferson Radiology today and this issue continues to persist. They have no answer for me and it appears that they are not resubmitting the claims to the insurance company. It's been over a year since my first conversation and still nothing has been done. I am super frustration with this company and want this bill to be taken care of. My son has since passed away and it's unfair to me and my family that we have to continue be stressed out about a bill that should have be address months ago. Jefferson needs to re-submit this bill to the insurance company and remove from my credit report.

  Business Response

  Date: 08/01/2023

  We have spoken with this complainant.  This issue has been resolved.  The report to the credit company has been removed.  The account has been rebilled to insurance and there will be no further responsibility for the patient/guarantor for these particular charges. 

  Business Response

  Date: 08/09/2023

  I again spoke with the complainant 8/9/2023 to ensure there is no further need.  The complainant indicated she is satisfied with the results and she has my direct line for any future issues regarding this complaint

  Customer Answer

  Date: 08/10/2023

  ** *****

   

  Thanks for reaching out to me. The complaint has been resolved. Thank you so much for your help, I am please with the outcome.

   

  Take care!

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is very difficult to work with. I have tried for years to get them off my credit ! They will not bill my insurance correctly (or even try to) and then just throw the “bill “ at me to pay. We pay a bill every month… it’s called insurance! This company needs to hire medical coders/billing asap. I have private insurance and Medicare??

  Business Response

  Date: 07/14/2023

  There are many facets to this issue that are actively being worked on. We need more information regarding coordination of benefits from Amy. I am awaiting a call back from her to discuss all of the information I have. 

  Customer Answer

  Date: 07/14/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** *******