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Business Profile

Auto Body Repair and Painting

Kar Kare CARSTAR Auto Body Repair Experts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was involved in an accident and was taken to Kar Kare Carstar for repairs on 02/16/2022. After a month of being in the shop, my car was finally returned to me with the body fixed but the internal headlight still not functioning. After bringing this issue up to Larry, one of the representatives at Kar Kare Carstar, he suggested that I take my car to *** to have them repair it since they are certified and more equipped to handle these complex matters. I asked Larry about how the payment would work and he ensured me that all I needed to do was file another claim with the insurance company and they would reimburse me. I ended up taking my car to a *** shop twice just to access the issue with the light and paid $600.00. *** estimated repairs to be $1400. Before I agreed to the repair, I contacted the insurance company for reimbursement of the original $600. They informed me that the original car repair shop (Kar Kare Carstar) would have to submit a supplemental request before they could reimburse me. I informed Larry of this information and he has agreed to get my car back into his shop to repair the light and to submit the supplement to the insurance company. I have been contacting Larry since April 2022 to get my car in for repairs but have had no success. On multiple occasions he has promised to get my car in within days or weeks of our conversation. After multiple calls and emails, I have not been able to bring my car back into the shop for repairs. Furthermore, I am out $600 that the insurance company did not pay out since Larry never submitted a supplemental request. I am requesting my vehicle to finally be repaired and be reimbursed the $600 for repair assessments that should have been handled at Kar Kare Carstar.

Kar Kare CARSTAR Auto Body Repair Experts is NOT a BBB Accredited Business.

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