Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unresolved service issues.

  Business Response

  Date: 11/27/2024

  We work on behalf of the association and its bo*** of directors. We can surely recommend the bo*** of directors take action on maintenance items but we do not have the power to approve any expenses on behalf of our client. The bo*** of directors is the only ones that can approve/deny request. We have sent your concerns to the bo*** of directors and we will follow up with them regarding your concerns and get back in touch with you once we have their response to this matter.

  Again please keep in mind that while Premier Property Management is the managing agent we work on behalf of the association and take our direction from the bo*** of directors and do not have ability to make decisions.

   

  Thank you

  Customer Answer

  Date: 12/04/2024

  I reject their response for the following reasons.
  #1. I want some to come out and look at my bilco doors in December
  2024. The handyman representative who was sent to my home in March 2024 after examining
  the issue even said they need to be replaced and was going to put that in the
  work order. This was not fixed the fixed time in March 2023 almost 2 years ago
  after my first of many requests to get resolved still today.
  #2. I would like a copy of the work order from that date in
  March 2024 to see if the   handyman representative
  that was sent to my home not only put in the notes the bilco door needed to be
  replaced but also the gutters needed to also be too.  I was told would back fall 2023 by Alyssa they
  were going to be relaced because he saw they were not however another until 486
  had their gutters replaced according to handyman representative when examining
  the gutters.
  #3 would like to receive $150 that was overpaid.  A $2,320 check was sent to Preier Property about
  overdue dues however there record state on $2,170 was received and I have not
  received the difference I spoke with a rep a ****** R*** and W*** PC and a
  Kristie B in the account office at Premier Management and emailed her and still
  no resolution to the refund.
  #4. With the issues I have had, false promises
  that someone would come to resolve the issue. I am asking to be compensated.
  The reasons why I am is because   the time my wife  have incurred cleaning up after due to
  basement being flooded, the use  of electricity
  to wash and dry towels to keep basement dry best as possible and some of the
  possessions we lost in the basement due to neglect by Premier Property Management
  to have issue resolved the first time in winter of March 2023
  

• Initial Complaint

  Date:08/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a unit owner in a condominium premier property management has not dealt with safety issues in the building. I am a 65-year-old disabled man. They have an insurance on the condominium to lapse because I don't feel safe in this building anymore. I want to sell my condo but because the building has no insurance II am a unit owner in a condominium premier property management has not dealt with safety issues in the building. I am a 65-year-old disabled man. They have a insurance on the condominium to lapse because I don't feel safe in this building anymore. I want to sell my condo but because the building has no insurance I cannot sell it and I have been paying property management fees and they have done nothing. I have spoke to them about this, and they have a very nonchalant attitude

  Business Response

  Date: 08/12/2024

  While we sympathize with the unit owner and can truly appreciate their frustration we are at the mercy of the board of directors for your association. We are not authorized to approve or spend association funds without the approval of the board of directors. The board of directors is aware of this matter and should be holding a meeting to properly elect a new board of directors of unit owners and addressing these very seriour concerns.

   

  Premier Property Management

  Customer Answer

  Date: 08/13/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Customer Answer

  Date: 08/13/2024

  The building is in shambles. There is an intercom system that doesn't work. I am aThe building is in shambles. There is a intercom system that doesn't work. I am a senior citizen. I have building this building for two years. If I have to call the ambulance I can't even open the door for my apartment. The balconies steel is exposed. You can see it clearly there are locks that are missing. There's no security in the building. The elevator was out for two months here right now. Inside of the elevator elevator there is a 2019 certificate. The property management company has taken the building into receivership.

  Customer Answer

  Date: 08/13/2024

  This company has mismanaged every dime they never send out Financial documents in the 2 years I have been here. They don't even give receipts went you pay them. The building speaks for it self . 

  Customer Answer

  Date: 08/16/2024

  Premiere took $1900 for me on 719 2024 knowing that the building was going to receive a ship and didn't tell me and still took my money. I like my money return to me.

• Initial Complaint

  Date:05/23/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made 4 attempt to meet with accounts receivables to straighten out my late husbands HOA account and it has fallen on deaf ears.
  
  Also we vote on important issues as unit owners and instead of honestly counting them at the meeting they count the at their office off-site in secrecy.
  
  There is suspected collusion/coercion between Board members and with Management
  
  Property neglected. Roof shingles falling off, aluminum flashing falling off, not replaced. Attic vent covering fallen off allowing birds, small rodents to access attic. Drainage issues. Premier notified. Nothing done.
  
  They don't shop around for better pricing, use handymen to cut trees, do electrical work and other work that needs to be done by a licensed trades person.
  
  They tell you in an email it will get done if it's a maintenance request and it takes weeks, months or NEVER to get done.
  
  They hardly ever get permits. Their M.O. is the work is either sneakily done, done on a long holiday weekend or completed and got caught by a unit owner, then ask for forgiveness from town instead of permission first.
  
  We have diseased trees, overgrown shrubs prohibiting First Responders from safely viewing a parking lot from the street. Our trees have not been inspected for disease in years by a licensed arborist.
  
  Regarding our budget, It's rounded to $.00, we never see a real itemized bill for anything, trash, maintenance, any vendor work done, insurance. Unit owners have never seen the automatically renewing contract to see what we pay Premier to actually do.
  Based on what I see from their website one would speculate that the more you pay them in Admin. contractual fees the better service you get. HINT.... you get what you pay for....ALWAYS with Premier.
  
  They are shifty, slimy, sneaky, sleazy, shady.

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is currently the property management company for my condos called ****** **** ************ in ******** ******* **. We moved in only a couple of years ago and have had multiple issues since, along with majority of other owners here. They would never respond to repair requests and have done everything possible to avoid maintence on all of the buildings. You can see it visually when driving up the driveway. The buildings are in horrible condition and contractors he has hired have either not completed jobs or did them poorly. Because of this I decided to get onto the board of directors with 4 others to make a change. Our buildings are in such despair we need to start huge projects immediately. They've wasted all our money in the past on overpaying their contractors and on projects we are not responsible for paying, like indoor total kitchen replacement for a unit owner- instead of replacing our siding is that it rotted and falling off and our roofs that are leaking. We have multiple complaints by owners of failing elements. We as the board recently gave them a 60 day notice as we have no active contract anymore and instead they are fighting us on it and trying to get us all kicked off of the board so they can stay on and keep collecting all our fees. We desperately are trying to get rid of them without spending our reserves for a lawyer to fight it in court.All we want is for them to comply and stop associating with us so we can move forward in finally improving our 40 year old, dilapidated buildings.We also just found out that we are being sued by a previous company that is going after this company and the previous board members.They never disclosed this with any unit owner here- we found out from the business itself. With only board members vs property management and no 3rd party to help us resolve this we are trying everything in our power to have them stop doing business with us. That is all we want as an association and for them to be held accountable.

  Business Response

  Date: 03/13/2024

  As the management company we have a fiduciary
  responsibility to the association and assisting owners with their concerns
  regarding board decisions. We are not involved with Association politics as
  that is voted on by the ownership.

  If our company has owners reach out with concerns regarding the savings account and board decisions, we have an obligation to listen to these owners and if these owners call for a meeting, we are obligated to send this information off to the board of directors.

  We are in no way trying to force ****** **** to stay with our company as if the board choses to terminate their relationship with our company it would make no sense to attempt to stay as the current management company as that would not be a healthy relationship.

   

  Respectfully,

  David K****