Reviews

Review Details

• Review fromSS A

  Date: 02/17/2025

  1 star
  Premier Maintenance Services, the property management company for ** *** **** ***** has demonstrated serious neglect, creating hazardous conditions for residents. Sidewalks remain untreated, resulting in numerous falls on the ice. Despite repeated attempts to address these concerns with David K**** (CEO/ Owner) and Danielle, their responses have been unprofessional and dismissive, showing a complete disregard for the safety and well-being of residents, including children.
  The situation has deteriorated to the point where further action is necessary. I am considering filing complaints with the city's code enforcement office and/or the health department. The lack of proper snow and ice removal poses a significant risk of injury to everyone here.
  The parking lot has not been plowed effectively, leaving snow and ice between vehicles. Sidewalks are also covered in snow and ice, and there is no evidence of regular treatment or property checks. My experience working for a construction company that handled snow removal makes it clear that Premier Property's approach is inadequate. Proper procedure involves pre-treating before a storm and returning afterward for further treatment. This has rarely, if ever, been done. The individuals they do send are often inexperienced and improperly trained, resulting in consistently poor service, including incomplete snow removal from sidewalks and the parking lot.
  Residents are understandably frustrated, with many reporting injuries from shoveling heavy snow or falling on the ice. The current situation is unacceptable and requires immediate attention.

• Review fromLisa M

  Date: 01/22/2025

  1 star

  Lisa M

  Date: 01/22/2025

  Premier Property took over my complex in 2021 and it has been a living nightmare since. They have this exorbitant assessment which they added, claiming it is due to an increase in Property Insurance, resulting in an increase in HOA fees of over 50%, with some sketchy claim that owners voted for this! I believe this is a blatant lie and should be investigated. They are very quick to send your account to collections, once you dispute their lies, charging over hundreds of dollars in fees. Law firm being used is prejudice, disrespectful and dismissive, they should be reported to every regulatory body there is.

  Premier Property Management Services, LLC

  Date: 01/25/2025

  Premier Property Management does not control assessment amounts; the board of directors proposes the assessment, and owners decide whether to approve it. There was an owner's meeting, and the majority of the owners voted in favor of the assessment to protect their homes and home values.
  Unfortunately, Premier is blamed for a needed assessment they did not propose or have control of.

• Review fromBetsy G P

  Date: 11/07/2024

  1 star

  Betsy G P

  Date: 11/07/2024

  1. When contacting via telephone is attempted an answering machine picks up and a person's name is stated, not "you have reached Premier Property Management Services". It's very unclear who/or what business you have reached.
  2. The businesses accounting practices are extremely unprofessional. Random numbers underscored with no clarity as to what the amounts represent.
  3. Correspondence with updates/changes to association fees, or other matters for homeowners is made after a lengthy period of time has transpired, with threats of fines.
  4. Website navigation to communicate with this company is designed to send the user in a loop, with no resolution to any issues.
  5. When communication is established, responses are vague and unclear.

  Premier Property Management Services, LLC

  Date: 11/08/2024

  Hello *****,
  Thank you very much for your review. We tried to look you up in our computer system so that we could reach out to you and assist you but do not find your name. Would you please let us know what association you are in and the best way to reach you so that we may reach out to you ASAP and assist you.
  Thank you

• Review fromTheresa L

  Date: 11/17/2023

  1 star
  I was looking to buy a condo at ****** **** ** *********  The inside was great, but then we noticed wood rot in the walls on the patio and the bottom shingles. The roof was covered and the gutters overflowing with leaves. We decided to drive around the whole complex. The outsides of all but one building showed lots of wear and/or pealing of the stain/paint. Some garage doors were rotted on the bottoms. Some windows had that foggy look some old double pain windows get. I looked into it on the way home and found that Premier had taken over early in 2021. It doesn't look like they have done much. The HOA fees are really cheap, but maybe they should be raised. Unless they have imminent plans of replacing windows and repairing and painting, or siding the outsides, we will not buy here.

• Review fromjohn d

  Date: 05/22/2023

  1 star
  Should reconsider what your taking at your own risk of commenting how well u conduct your inner pros and cons with ur irs auditor insiders