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Business Profile

Online Retailer

VIB-07

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for VIB-07's headquarters and its corporate-owned locations. To view all corporate locations, see

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VIB-07 has 2 locations, listed below.

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    • VIB-07

      47 Bell St Glastonbury, CT 06033-1718

    • VIB-07

      36 Russ St Fl 3 # 936 Hartford, CT 06106-1520

    Customer Complaints Summary

    • 122 total complaints in the last 3 years.
    • 122 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 4D Vibration Plate on October 12th, 2024. My bank account and Shopify account both show that the money was paid.
      I never received the product.
      I tried to reach out to the company, and have had no response.

    • Initial Complaint

      Date:01/10/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the vibration plate after seeing dozens of ads on Instagram on September 13, 2024. I saw this company had a website with many reviews and felt that it was a legitimate business. I received an email confirming my order. I was notified via email that my order was out for delivery on Saturday, November 9 and it provided a tracking number. I then sent an email on November 12 stating that I had not received the order. On November 14 the company responded to my email saying that there was a discrepancy on shipping and they were working to resolve the issue. On December 7, I emailed asking for a refund. On December 8 they responded to my email and asked That I give them another opportunity to deliver the order. On December 13 I sent another email asking for a refund and that email was returned undelivered. This company is clearly a scam and it should be held accountable as well as Meta that allows these companies to set up shops on their social media platforms .

    • Initial Complaint

      Date:01/09/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the product in September. It took a very long time to ship and when they did ship, it went to the wrong place. I reached out several times about the issue and they never gave me a straight answer of fixed their mistake. After the last email I sent, they have now blocked me instead of resolving the issue. The way they responded to my emails makes me feel like it was maybe a scam product or company.

    • Initial Complaint

      Date:01/08/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase from Vib07 in October 2024 for $199, divided into 4 pmts of $49.75. My item was delivered to an address 2 hrs away from the address on the order. I contacted FedEx and the item was addressed to someone else. so someone at Vib07 put my tracking number on someone else's purchase. I contacted Vib07 with a photo showing my item was delivered to the wrong address. I got one reply from them in November acknowledging the issue. I have not heard from them since, and they have ignored my other attempts to contact them. I have not received my item, or gotten a refund from them.

    • Initial Complaint

      Date:12/30/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/21/2024 I placed an order to the company VIB07 for an exercise vibration plate. I have never received confirmation from them of when my package will be delivered. I have reached out to their email due to them not having a customer service number and they stated they were back logged and will expedite my delivery. I waited a few more days for an update and had not received any. I emailed them again, they apologized for the inconvenience and stated because of it they would include a free resistance band as a gift. A couple weeks go by and there has still been no update. I sent out another email requesting an update only to get an automated response stating the email is no longer active. I have filed a dispute with my bank and they are conducting an investigation. I have also printed out the emails between the company and I.

    • Initial Complaint

      Date:12/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered item on 9/27/2024. Paid 199.00.
      I reached out and inquired about order on 10/20/2024. Got a response on 10/22/2024 that order would be shipped in 5 days. I reached out in 11/23/2024 as order still not received and requested a refund. Received response in 11/24/2024 that my order **** had been delivered, tracking number ************ provided. When I checked this showed a package was delivered to ********** ** - not where I live. I reached out again to VIB 07 with this info. I let them know of error and requested they initiate report with *** ** (I attempted but site said sender had to do). They apologized and said they would investigate. I reached out 12/6/2024 to as about the investigation. On 12/7/2024 received message they VIB 07 still investigating. Today, 12/23/2024 I attempted to email which was returned, unable to deliver. Website is also now down.

    • Initial Complaint

      Date:12/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order# ****
      Order date 10/12/2024
      I need to file a complaint on Vib 07, regarding an order placed and delivered elsewhere and the company refuses to refund the purchase and is not responding to me now.

    • Initial Complaint

      Date:12/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been waiting for my order for over a month/ they claim they have delivered it but I do not have it. I messaged them about this issue and they just ignore me. I already paid almost 300.00 and have no product.

    • Initial Complaint

      Date:12/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered vib07 back in October of 2024. I never received my package. I have emailed the company several times . They say is was delivered but delivered in ************ *******. I live in ******* ******* ! No where near ************ ! When i have emailed them they send the same exact email back every time ! Today when i tried to reach them they have deleted the website and email . So now im coming to you to try to resolve this issue

    • Initial Complaint

      Date:12/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order for VIB 07 Vibration plate, paying 199.00 USD was placed on 11/19/2024. I got multiple "Your order is almost ready" emails. Then I still got no tracking information and the order still did not come.
      I reached out to the company on 12/2 (email 1) and received an email back that the item was delivered but it was delivered to the wrong address. They send me a tracking link (email 2), in which looking up this tracking link I believe it was just an arbitrary tracking link to a close by town, as the package in the photo isn't even close to the size of the expected package.
      I asked for a refund, and I emailed them again this morning to get a update on my refund and the email is no longer viable.

      This is $199 in which I believe the company to have never even shipped the item or have the item and a scam. I would like a full refund from the company.

      Please see attached documents.

      Thank you for any help and assistance you can provide.

    VIB-07 is NOT a BBB Accredited Business.

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