Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Attempt to Withdraw $1,100 cash funds was done on 9-27-24. Interactive Brokers (IBKR) had agreed to return the money from my investment account ********* (Exh #1) . After committing & showing on IBKR App that money was supposedly on the way, IBKR did on that same day not send the cash but rejected the ACH Debit declaring that the account was in NSF (Exh #2). The nature of the dispute is that the business did refuse release of funds and has now taken constructive control of the account, is trying to force Margin status on the account and effectively force owner out of corrective actions on all activity on the Account to owner's detriment of all equities. IBKR will not allow full control nor allow account holder to even ask questions to get any answers or to even write to ask for information Exh #3 and the *** has so far refused to take any actions.

  Business Response

  Date: 10/22/2024

  Dear *** ******,
  
  Interactive Brokers LLC (IB LLC) is responding to your letters to the Better Business Bureau (BBB), submitted on September 24, 2024.
  
  In your correspondence, you stated that 1) you were informed that you have margin account and that you never requested margin and 2) when you attempted to withdraw 1,100.00 USD from your account via ACH, you were informed that there were insufficient funds and that you are now attempting to close your positions or to transfer your positions to another firm and. As such you are requesting IB LLC to credit your account 500.00 USD.
  
  Interactive Brokers is an exclusively online broker that provides trade execution and clearing services to the public around the world. Interactive Brokers does not employ any human advisors or brokers who managed client accounts. Trades are entered by the client or the client's self-selected financial representative on a personal computer and transmitted over the internet to Interactive Brokers for execution on various exchanges and market centers. All trading in an IB LLC customer account is self-directed by the client. Interactive Broker's customer service personnel are specifically prohibited from providing any investment, trading or tax advice to customers.
  
  A review of your account indicates that you have a Cash account, not a margin account, and that your account never had margin enabled. In reviewing your account, it was noted that the Client Services Representative ("CSR") informed you that your account had a "margin deficit", which may be what led to the misunderstanding. This was not intended to imply that you have a margin account, but simply that your account had a negative balance. This negative balance resulted from an ***** fee that was charged to you by the originating firm from which you transferred your assets, not by IB LLC. This ***** fee can also be found on your statement.
  
  Your correspondence also states that IB LLC is preventing you from withdrawing your funds. As was noted in our previous response dated October 17, 2024, you had requested a Direct ACH Transfer/Direct Debit. This particular transfer method requires you to sign an agreement, which you have thus far not done. In addition, as the withdrawal amount in question is over 1,000 USD, you will be required to successfully complete dual factor authentication as part of Interactive Brokers Secure Login System. ************************************************************. This entails using a second factor during login, such as IBKey, a Mobile Authenticator, or a physical Security Code card. Such controls are in place to protect your assets from fraudulent activity.
  
  If you wish to continue with this transfer method, you can setup another Direct ACH Transfers/Direct Debits through the Transfer & Pay menu in Client Portal. However, you will again be prompted to sign an agreement before you can request an ACH Direct Debit.
  
  Here is a timeline of the relevant activity in your account:
  
  On August 16, 2024, IB LLC received a deposit in the amount of 20.10 USD via Direct Deposit.
  
  On September 13, 2024, at 09:21:00 ET, IB LLC received an ACH Direct Debit withdrawal request for the amount of 1,100.00 USD. However, you had not completed the agreement noted above. As such, on September 16, 2024, at 14:02:14 ET, the withdrawal request was rejected.
  
  As noted above, should you wish to withdraw funds using an ACH Direct Debit you will need to complete the agreement and, if the amount is over $1,000.00, you will need to confirm the withdrawal utilizing a second factor security device. If you need assistance, please contact IB LLC's Funds and Banking Department in your region at ###-###-#### option 2, 1.
  
  Please note that IB LLC offers multiple ways to withdraw funds from your account that do not require an agreement. Please log into Client Portal and then Transfer and Pay followed by Transfer Funds and then select a withdrawal method and currency.
  
  If you wish to transfer your assets via ACATS (Automated Customer Account Transfer Service) to another firm, you will need to submit the instructions at the receiving firm. Please note IB LLC does not charge a transfer fee for outbound asset transfers via ACATS. For other methods of transferring assets and the fees associated, please visit IB LLC's website ****************.
  

  Based on the above, it appears that IB LLC's actions with respect to your account activity were in accordance with IB LLC's standard policies and procedures as set forth on the IB LLC website. Therefore, IB LLC will not grant your compensation request.
  
  Regards,
  Sandra
  IBKR Client Services

  Customer Answer

  Date: 11/04/2024

  ***** ***** ** ** ******************************* ***** ********* ******* *** **** **** ** *** ********** *********************** ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* ********* **** ****

   

  I really hope to have a resolution to the matter by transferring to my entire portfolio

  from Interactive Broker by tomorrow as I have been notified by the receiving broker

  if all holdings are in the transfer??? If all the holdings are there, I will eternally bid

  goodbye to IBKR or I read the data from you tomorrow to reply.

   

  Respectfully and thanks,

  ***** *** ******

   

  ** **** *** *** **** ** **** ** ****** 

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account ******** This account has some charges due to lack of use because I could not login into the account. Please do me a courtesy and refund the account because I did not have access and also have a disability. The account was supposed to be shut down.

  Business Response

  Date: 09/27/2024

  Dear *** ***********,

  Interactive Brokers LLC (“IBKR”) submits this response to the complaint filed with the Better Business Bureau regarding Minimum Activity fees assessed to your account between 2016 and 2018.
  

  As noted in the Customer Agreement you had signed, commissions and fees were as disclosed on the IBKR website.  As you have previously been advised, prior to July 2021, IBKR required that accounts generate a minimum amount of commissions per month. Failure to generate the required amount, as specified on the website, resulted in a minimum activity fee being assessed to the account the following month. IBKR eliminated the minimum activity fee in July 2021.
  
  A review of your account activity reflects that applicable fees have been assessed to your account for the time period between 2016 and 2018, and are posted to your account activity statements which are accessible via Client Portal.
  

  Based on the above, IBKR’s actions with respect to your account activity are in accordance with IBKR’s standard policies and procedures.
  

  Regards,
  IBKR Client Services
  

  
  

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just tonight on July 4,2024, I entered into a position using the Interactive Brokers Trading Platform. The position was to take a position such that I could benefit from an increase in the price of ******* using an ***. Once I entered into the position which was highly deflated since the close of business on Wednesday, I decided that it might not go the way I wanted so I wanted to sell at a small loss. As it turned out, the Interactive Brokers system would not allow me to sell the *** because the price of the *** was so much lower than the Wedbsday price, that they showed a pop up that I could not sell at the very reduced price it was their fiduciary responsibility to block my sell. Now the price of the *** is further declining and I cannot get out of it because they allowed me to purchase a position but I could not sell it.

  Business Response

  Date: 07/09/2024

  Dear *** ********,
  
  Interactive Brokers LLC (IB LLC) is responding to your letter to the Better Business Bureau (BBB), submitted on July 4, 2024.
  
  In your correspondence you stated that IB LLC would not allow you to close your **** *** position.
  
  A review of the activity in your account indicates that on July 4, 2024, from 21:37:34 ET to 22:25:43 ET your orders were price capped.
  Regulators expect brokerage firms to maintain controls designed to prevent the firm from submitting orders to market centers that create a risk of disruptive trading (e.g., the risk of sudden, transient price moves).
  To comply with these expectations, Interactive Brokers implements various price filters on customer orders. Those price filters may, in certain circumstances, price cap customer orders in order to avoid market disruption, and those Price Caps will generally be in a % range from a reference price range calculated by IB. (The range of the Price Cap varies depending on the type of instrument and the current price.) For your convenience here is the Disclosure Regarding Price Cap Notices ******************************

  Unfortunately, price capping cannot be disabled. Should you like IB LLC to see if we can address the price capping of an individual symbol by temporarily adjusting the bid/ask spread parameters of the price cap algorithm, please contact the IB LLC Trade Group via chat or telephone in your region.
  
  Based on the above, it appears that IB LLC's actions with respect to your account activity were in accordance with IB LLC's standard policies and procedures as set forth on the IB LLC website.
  
  Regards,
  Sandra
  IBKR Client Services

• Initial Complaint

  Date:06/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Interactive Broker (aka IBKR) is a stock brokerage company I signed up for stock trading. On 6/9/24 I placed a trade for **** stock, upon trying to sell the stock, my order was rejected, citing SEC rule 144 (link: *************************************************************************) which regulates sell of company shares for “affiliates” of said company defined as: An affiliate is a person, such as an executive officer, a director or large shareholder, in a relationship of control with the issuer. This designation does not apply to myself and when I signed up for this brokerage account, I had to sign disclosure (per ***) requirements stating I there regulations does not apply to me. My loss due to IBKR stop of my stock trade order being fulfilled was over $9K due this error on the part of the broker. I have been trying to work with **** company on a resolution but there has been none and communication, willingness to resolve has been non-existence. I seek reimbursement of the funds lost $9K due to the error of IBKR

  Business Response

  Date: 07/15/2024

  Interactive Brokers LLC (IBKR) submits this response to your correspondence filed with the Better Business Bureau, regarding your account activity in **** on June 7, 2024.
  
  As stated on the IBKR website, SEC Rule 144 places certain limitations on trading of stocks, including microcap stocks by an "affiliate" of the issuer.  Please note that an "affiliate" is a person, such as an executive officer, a director or a large shareholder.  Given the heightened risks associated with trading microcap stocks, if a client's trading and/or holdings in a microcap stock are close to the Rule 144 thresholds, we will restrict the clients trading in the security.  Additional information regarding microcrap stock restrictions can be found on the IBKR website at:
  
  ******************************
  
  Please note that by design, if a client attempts to cumulatively sell 1% or more of a microcap they should receive a pop up message rejecting the order.  The message sends an alert to the IBKR compliance department prompting a manual review of the account and transaction.  Upon completion of the review and removal of the restriction, a new order can be submitted and accepted by the system.  Additional questions regarding the handling of microcap securities should be directed to IBKR trade problems via phone, chat or web ticket.
  
  Based on the above, IBKR's actions with respect to your account activity are in accordance with IBKR's standard policies and procedures.  Therefore, IBKR will not grant your compensation request.

  Regards,
  IBKR Client Services 

   

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Interactive Brokers was not paying me the interest for lending out my securities each month in their Stock Yield Enhancement program. They initially claimed the interest was to small and they dont pay anything out for those transactions. When I looked into it further and threatened to file a complaint they changed their story and suddenly said there was a computer glitch and the credited my account for a little over 9 dollars for the one month. I had hundereds and hundereds of tranasctions for stocks lent each month and I found what they were doing was showing every transaction seperatley so they could round each one down to zero and not have to pay any interest out instead of adding the interest for each transaction together to get an accurate amount. They did this to me for about 10 months and only reimbursed me 9 dollars for all the thousands of transactions I was never paid for. Whats even worse is if they are doing this to all their customers and these people do not even realize its happening they are skimming alot of of money from alot of different people. Very poor, unhonest behavior by this company. Thats why I am also contacting the *** in hopes they will look into what Interactive Brokers is doing with this program.

  Business Response

  Date: 06/20/2024

  Dear Mr. ****,
  
  IBKR does not charge a fee for outgoing **** transfers.
  
  As noted in ticket ******, IBKR does not pay interest on shares lent that yield less than 0.01 of interest. This is by design and the **** correctly calculated the interest in your account in 2023 and 2024. Nonetheless, as a gesture of good customer service, IBKR rounded up the interest to 0.01 for each of your loans in 2023 and 2024 and credited your account 9.39 USD on May 22, 2024. In the future, IBKR will consider paying interest that yields less than 0.01.
  
  Please be aware that under the IB customer agreement, IB is not liable for system or technical errors, or for the unavailability of the IB system or for temporary inability to transmit orders to market centers. Thus, this credit to your account is not an admission of liability under the IB customer agreement, nor does it indicate that we would necessarily credit your account for similar instances in the future.
  
  Based on the above it appears that IBKRs actions with respect to your account activity were in accordance with IBKRs standard policies as set forth in the IBKR Customer Agreement.
  
  Regards,
  
  Joey
  IBKR Client Services

  Customer Answer

  Date: 06/20/2024

  
  Complaint: ********
  
  I am rejecting this response because: 

  So what is the explanation for rounding every single individual transaction down to zero before adding them together so you can avoid paying any interest ? Why have a program that pays interest on the stocks your customers lend if you never intend on paying out the interest and just keep it for yourselves ?? Truly appears to be a scam and is unethical at the very least. Then when someone points it out to you blame it on computer glitch and pay them 9 dollars in hopes they will just go away but say your not liable ? This is pathetic behavior for a company of interactive brokers size. Transparency and honesty would go a long way with your customers. Stop making excuses for yourself and start doing the right thing. 
  
  Sincerely,
  
  **** ****

  Customer Answer

  Date: 07/05/2024

  This company is skimming interest from thousands of customers and keeping it for themselves and all you can say is your sorry your not satisfied? Shouldn't they have to at least address what they are doing to people and provide some type of explanation .

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning I have trading account with IBKR. Account# *********. I close account on 5/28/2024, and request them transfer all my fund to my ***** personal account. At that time I have $114575.33. IBKR transferred $14575.33 to my ***** bank on 5/20/2024, and put $100000.00 under review. (They want ID and Picture) I send ID and picture to IBKR and made 2 calls to customer service on 6/2/2024 and 6/3/2024 IBKR still holding my money with no reason. Hope I will get soon my money Thanks in advance

  Business Response

  Date: 07/09/2024

  Dear *** ******,
  
  Interactive Brokers (IBKR) received your correspondence of July 1, 2024 regarding a withdrawal. Therein, you indicate that IBKR will not complete your withdrawal. Upon receipt of your correspondence, the IBKR Complaints Department reviewed the facts and circumstances surrounding your complaint and provides the following response.
  
  IBKR takes account protection seriously. In order to complete the withdrawal request you were asked to verify your identity.  As part of the verification process, you were asked to provide a selfie, ID and complete a web-based verification process.  The web-based verification process has not been completed.
  
  IBKR has attempted to telephone you to assist with the verification. A voicemail was left requesting that you complete the process online. If you need assistance, please contact Client Services via the online chat or telephone.  
  
  Regards,
  Ayana
  Interactive Brokers
  

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated 2 request of $500 transaction payment from IBKR mobile app. I have only received one $500 payment. IBKR app shows the other request (reference number ********) is rejected. **** ** ******* confirmed that the $500 (reference number ********) went into IBKR and no errors found (See attached email) in the transaction. I need IBKR return my money back. INVESTIGATE with ***.

  Business Response

  Date: 06/25/2024

  Dear Mr. ****,

  Interactive Brokers LLC (IBKR) is responding to your letter to the Better Business Bureau (BBB), submitted on June 4, 2024.
  

  In your correspondence you stated that you submitted a deposit of 500.00 USD from your **** ** ******* (“****”) bank account to your IBKR account in May, that the funds have not been posted to your IBKR account or returned to your bank, and that no one is responding to your ticket. As such you are requesting that your $500 be returned.
  

  When a cashiering event such as a deposit is requested, your bank (****) sends funds to IBKR’s custodian bank along with instructions so that IBKR can identify the customer to whom the assets belong and post a corresponding credit to the customer’s IBKR account. IBKR reviewed this matter and found that on May 17, 2024, there was a technical issue at IBKR’s bank that caused the deposited assets not to be properly allocated to you, and thus the corresponding credit to your IBKR account did not occur. IBKR would like to apologize for your unsatisfactory experience.
  

  When such an issue occurs it can sometimes take time to identify and verify the appropriate customer to whom the unidentified assets should be credited to. IBKR identified the unallocated 500.00 USD deposit as belonging to you and credited the funds to your IBKR account on June 19, 2024.
  

  If you wish to withdraw the funds please submit a withdrawal request on Client Portal.
  

  Regards,
  Sandra
  IBKR Client Services

• Initial Complaint

  Date:05/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a text message from IBKR's *********** stating: "ACH Debit for 453.85 USD from **** **** *** **. Use IBKR mobile to authorize by May 22 2024 2:00 PM". However when I try to authorize the direct debit, it appears that the only option is to deny the payment as seen in the attached file. This happened multiple times over the last years and typically it involves a considerable waste of time and effort to make sure that every direct debit on our account is accepted. Sometimes the text message says that the debit needs to be authorized but there is no way to do so and a tedious verification necessarily ensues. On the other hand the text message may say that the debit will go through but it actually needs to be manually authorized. The IBKR representatives with their distinguishing arrogance try to debug their system instead of providing assistance with the urgent issue at hand. On the long therm this has led to several missed payments, fees charges, interest charges and a decrease of our creditworthiness. IBKR has agreed to reimburse part of these charges but they did not fulfill the agreement. I request the reimbursement of $51.10.

  Business Response

  Date: 05/28/2024

  Dear ****** ***** and ****** ** *** *****,
  
  Interactive Brokers LLC (IBKR) is responding to your communication to the Better Business Bureau on May 22, 2024. Therein, you state that you had difficulties withdrawing funds from your account and the IBKR Customer Service Team was unable to provide assistance with your inquiry. Upon receipt of your complaint, we reviewed the facts and circumstances surrounding your concerns and provide the following response.
  
  In your communication, you state that you had trouble authorizing the direct debit for 453.85 USD from **** **** *** **. As a matter of background, the authorization feature was designed by IBKR to protect the assets in your account. We see that on May 21, 2024 at 09:20:14 EDT you initiated a withdrawal in the amount of 453.85 USD going to your **** **** *** ** bank instruction. This withdrawal was processed on the same day at 09:25:28 EDT. In the future, if you have any questions or concerns with the withdrawal of funds in your account, please feel free to call our Customer Service Team toll free at ###-###-####. To date, we show no records of you calling our Customer Service Team this year.
  
  As far as the several missed payments, fees charged, interest charged and a decrease of your creditworthines, unfortunately these charges and events were not imposed by IBKR, therefore we cannot offer compensation.
  
  Based on the above it appears that IBKRs actions with respect to your account activity were in accordance with IBKRs standard policies as set forth in the IBKR Customer Agreement. IBKR will not offer compensation.
  
  Kind Regards,
  
  Joey
  IBKR Client Services

  Customer Answer

  Date: 06/03/2024

  
  Complaint: ********
  
  I am rejecting this response because it fails to address the cause of the persistent problem and do not provide the arranged compensation with customer service.

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the first week of March 2024 I received a notice from the ** ***** ********** that I had $6000 of funds in an IKBR account, in my deceased mother's name, that would turn to unclaimed funds if they were not received from IKBR. The funds were sitting in account ********, name ***** * *****. In 2020, I had liquidated this account and transferred all funds out. Apparently these funds are a residual of some kind. Regardless, I notified IKBR on 3/4/24 of this issue. They replied 3/8/24 offering to send a check if I could return a form. I returned the form electronically on 3/10/24. I sent emails to the estate processing team on 4/4, 4/10, and 4/22, and all of these emails went unreturned. I reached back out to the customer service team on 4/26 and was informed on 4/30 that my concern would be forwarded to the appropriate team. On 5/8, I received an email from the Estate Processing team, Patrick R***, asking where I would like the funds sent. I sent the same electronic form (instructions for where to send the money) on 5/9. I again have not heard anything. This is similar to my experience in dealing with the Estate Processing team in 2020. They are slow to respond, unhelpful, and demand the same information repetitively.

  Business Response

  Date: 06/03/2024

  Interactive Brokers LLC ("IBKR") submits this response to your correspondence to the complaint filed with the Better Business Bureau, in which you state that IBKR has failed to distribute funds due to you from estate processing.  

  IBKR records reflect that a check request in the amount of USD $6,000.00 was submitted to the IBKR cashiering department on May 31, 2024, and will be processed and mailed on June 3, 2024.

  IBKR regrets any inconvenience experienced in resolving this issue.

  Should you have additional questions or require further assistance, please contact IBKR Customer Service via phone, chat or web ticket.

  Regards, 

  IBKR Client Services

• Initial Complaint

  Date:05/17/2024

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have been using Interactive Brokers for a while now, recently they blocked my account from trading (close only) without any warning or previous announcement. They have done this many times previously which obstructs me of using my funds. I had to call them several times to figure out why they had done it which I find ill intentioned. They have blocked until I explain why I have an American phone number as a foreigner, I don't find this to be a valid reason to block me from utilizing my funds. I appreciate your help with this matter.

  Business Response

  Date: 05/31/2024

  Interactive Brokers LLC ("IBKR") submits this response to your correspondence filed with the Better Business Bureau, in which you state that IBKR restricted your account to closing only transactions without warning.  

  As stated in the communication sent to you on May 13, 2024, in accordance with regulatory requirements IBKR periodically verifies the accuracy of information on file for client accounts.  IBKR notes that upon completion of required steps for verification of your account information including, receipt of requested documents, an update to your non-US phone number and submission of an updated tax form, all restrictions have been removed from your account.  IBKR records reflect that you successfully submitted opening transactions in your account on May 30, 2024.

  Should you require additional assistance, please contact IBKR Customer Service via phone, chat, or web ticket.

  Based on the above, IBKR's actions with respect to your account activity are in accordance with IBKR's standard policies and procedures.

  Regards,
  IBKR Client Services

   

  Customer Answer

  Date: 05/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******