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Business Profile

Online Retailer

Marc Fisher Footwear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company misrepresents shipping time frames and takes money for express shipping but does not adhere to their own policy timeframes. I placed an order Monday 10/24 for express 2-3 day shipping for $21.95 for an item I needed by Saturday 10/29. The company lists 2-3 days for processing and 2-3 days for shipping. Which would make Wednesday or latest Thursday (if Monday did not count) for the item to “process” and assuming ship. There was an option for 1-2 day shipping for $30.99 but I didn’t want to spend that amount for shipping and didn’t need item for 6 days so I figured I would be safe with 6 days being the max number of days for processing and shipping. The company shipping rates are grossly inflated from actual real time shipping rates but I figured this may help guarantee arrival. Today is Friday 10/27 and the order has still not processed. I know the item won’t be received in time with one day left to process and ship so I called to cancel order and was told no. I expressed since the expedited shipping commitment was not upheld that I should be able to cancel and I was told again no. I was told the processing time is 2-3 days and the shipping time is 2-3 days giving Marc Fisher 6 days to actually “ship” the item not 6 days for me to actually receive the item. I explained that is very misleading and that all companies order processing means preparing the shipment and shipping timeframes indicate time it will take in shipping. I was told processing is processing order and shipping is preparing to ship the order not the shipping time and that she doesn’t care how other companies do it but that is their policy. I asked to speak to a manager and she said one was not available.

Marc Fisher Footwear is NOT a BBB Accredited Business.

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