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Business Profile

Credit Union

Franklin Trust Federal Credit Union
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The reason for my complaint has to do with Franklin Trust Federal Credit Union, located on ******** ****** ** ***********.

    Every week for the last two years, they take $10 out of my direct deposit from my job. They say that it's going towards a credit card that I have from them, but I don't even use the little $500 limit credit card that they gave me.

    I would like to know what they're doing with the money. That's over a thousand dollars that they have taken out of my account for a credit card that only has a $500 limit.

    I don't understand why they're calling it a loan when I never applied for a loan with them.

    Business Response

    Date: 02/04/2025

    Good afternoon *** ****

    I have looked into your account and this is what was determined. 

    The deductions go
    directly towards the payment due for your credit card. We see that you have
    twice advanced funds from the credit card account and placed them into your
    checking account. That is the reason the balance went up again.

    We will have
    someone reach out to you to discuss further or to see if you have any
    additional questions.

    Thank you 

    Deborah A***** 

     

     

     

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