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Business Profile

Electric Companies

Eversource Energy

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Eversource Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 403 total complaints in the last 3 years.
    • 178 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So there was a call in by my complex for some emergency service which I didn’t know about by any parties so I was inform I can get a credit for no power especially since I have a son under 1 and his food and milk went bad, and also had no AC in this heat especially being a child and they don’t know want to help me

      Business Response

      Date: 07/29/2022

      A review of the account shows that the outage was not long enough to warrant a credit to the account. So there will be no credit issued. 

      Customer Answer

      Date: 07/29/2022



      Complaint: ********



      I am rejecting this response because: this company makes enough money, they can issue a small credit for the loss of baby’s milk and food, I mean the AC wasn’t working, my son needs the air in the hot weather, I mean eversouce can apply a credit, they already completely overcharge us for the delivery of the power



      Sincerely,



      ****** ********

      Business Response

      Date: 07/29/2022

      A review of the account shows that the outage was not long enough to warrant a credit to the account. So there will be no credit issued. 

      Customer Answer

      Date: 07/29/2022



      Complaint: ********



      I am rejecting this response because:the outage was long enough to make my son’s food and milk bad 



      Sincerely,



      ****** ********

      Business Response

      Date: 07/29/2022

      As previously explained to the customer, the outage was under 6 hours so it does not meet the threshold for a credit 

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