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Business Profile

Music Store

The Music Unit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Store.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning,

    On October 16th I ordered 40 CD's from a website called MixUnit.com. I was charged $440.57 US for the CD's. I received a receipt to my email with the order number and confirmation. I have attached this document to the complaint. I had not heard anything from the company as far as a tracking number; therefore after a week so I reached out to them in hopes of receiving a tracking number. I did not get a response. I emailed 3 more times but have never received a response from them. Since I have not received the product I ordered, I would like a full refund for my purchase. I did include that in my email to them, but I have not heard back as I mentioned. I also attempted to call the business several times on numbers listed for them online, but these do not work. The online reviews for this company are all negative with many people indicating they paid and never received their products. I kindly ask that you assist me with receiving a refund for the $400+ owed to me by this company since they have never sent the product and are not responding to my inquiries. Thank you!

  • Initial Complaint

    Date:01/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order #****** on December 8th, 2023 for five CDs, stated it would be delivered in 7 - 10 days. Am still waiting for merchandise. Check the website and the tracking information just lists "In process". Contacted multiple times without any response. Unfortunately found there are many, many, many others experiencing the same issues. This is obviously their SOP (Standard Operating Procedure). Either send the CDs or refund my cash. Better yet, just refund my money - even if the CDs shipped they would probably be blanked / scratched.

  • Initial Complaint

    Date:12/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 2 October ****** CDs on 12/09/2023, however, I never received them. I checked the MixUnit website for an update on the status and it just says processing. The payment was taken out of my bank account on the same day of the online purchase however, I am still waiting on the CDs.

  • Initial Complaint

    Date:12/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 8th I ordered 9 shirts that total $286.77. I have called left emails, and no one has reached out to me. I just want my refund.
    \\\\
    Thank you for your business!

    Order Number: 224160

    Billing Address:
    -----------------
    ******* ******

    **** ******** ** ********* ** ***** ****** ****** ********** ************************** 
    Shipping Address:
    ------------------
    ******* ******

    **** ******** ** ********* ** ***** ****** ****** ********** 
    Comments / More Information


    Please note: links for purchased downloads will be emailed to you within a couple minutes. Please also check your junk or spam folder.




    Qty Name SKU Each Subtotal
    -------------------------------------------------*********************** * ** **** * ***** ******* ************************ ****** ****** * **** ******* * ***** ******* ***************** ****** ****** * ***** *** **** * ***** ******* **************************** ****** ****** * ***** * ***** ******* ***************** ****** ****** * **** ******* ********* * ***** ************************* ****** ****** * ****** * **** **** ****** **** * ***** ************************ ****** ****** * **** ***** ***** * ***** ******* **************************** ****** ****** * ***** *** *** * ***** ******* ********************* ****** ****** * ****** **** *********** * ***** ********************** ****** ****** **----------------------------------------------------------------------
    Subtotal $269.82
    Shipping: **** Standard [USA Only, 7-10 Business Days] $16.95
    Tax Total $0.00
    Grand Total $286.77

    Payment type: ****

    Thanks for shopping at MixUnit!
    Store URL: *************************

  • Initial Complaint

    Date:10/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on August 20th I placed an order. There is no update on my purchase or response.

    Invoice is attached.

  • Initial Complaint

    Date:09/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was 9-15-2023. Its been 12 days and i haven't heard from the business at all. I just simply want to know what's happening with the order. The order number is ******.

  • Initial Complaint

    Date:09/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payment cleared for a purchase of 2 audio disk on 3-17-23. Haven't received merchandise still. Reached out to company several times (5-4, ) to inquire about this issue, but they basically said the owner was I'll & orders were backed without any Guesstimation on when items could be received. Even requested a refund with no success.

  • Initial Complaint

    Date:05/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order a CD from *********** on April 3rd, 2023 and haven't received my item and there's no reliable contact of this business to get a refund. The total purchase is $8.94 and I should have gotten the CD within 10 business days through **** but that hasn't occurred. The artist name and CD title are "*** ******* ** ******" by ******* ******. When I go to the website it says my CD is still being process which is not true. After further investigating I realize that Mix Unit has not given many consumers their items order for over six years yet the website is still posing as a trusted supplier and taking money.

  • Initial Complaint

    Date:05/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item of clothing from this company’s online store on 4/1/23. I have repeatedly checked and the order update simply says “processing”. It is 5/17/23 as of today. There is no way to make contact with anyone at this business. I have emailed and requested that the order be refunded. I requested a call back weeks ago and never received a call. This business appears to be a scam as evidenced by the reports of others. I want my money back for my order #******* I don’t want credit. I don’t want apologies. Just refund my money.

  • Initial Complaint

    Date:05/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase with *********** on April 13, 2023 for the amount of $129.87. my items that I have ordered has not shipped and I have not been provided with a tracking number. I have email the company several times and I get no response from them. I have been checking the status of my items on the mix unit website and it's been saying processing since the day I ordered it. The company website says it only takes 7-10 business days. My order number is ******. I would like a refund but no one will respond to my emails and the company phone number is out of service.

The Music Unit is NOT a BBB Accredited Business.

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