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Business Profile

Music Store

The Music Unit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Store.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern, I'm a avid music collector. I've being using this website for years to buy music but this is unacceptable. I've ordered music before the holidays back in December of 2022. It's now April of 2023 and I STILL haven't received what I paid for. There's no customer service number to call. They already have my money so what can I do. To make matters worse, the company is located in ******** ** and I live in ******** ** so I would more than gladly pick up what I paid for if someone called me. Can you PLEASE help me ???

  • Initial Complaint

    Date:03/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought cds from this web site on 3-22-23 I tried reaching out to the company because I needed to know the shipping details. They don't return my emails, there is no way of me knowing if I'm getting my things or if I'm being scammed.

  • Initial Complaint

    Date:03/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered 1 cd 3 weeks ago and have never rec'd the cd I paid for...they do not return your emails either, they need to be shut down for fraud

  • Initial Complaint

    Date:02/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 CDs for my brother on 10/30/2022 and he never received them. When I check the status, it continues to say processing. Therefore, I've requested a refund after patiently waiting for the order. It's been 4 months now and I've heard nothing after several email request. The order number is ******. The amount is $15.67.

  • Initial Complaint

    Date:02/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Mix Unit over 3 months ago and I have still not received my order. Everytime I email their customer support about it I just get excuses and over 3 months is more than enough time to mail me my order. When I placed the order and paid for my order they took the money within seconds but here I am still waiting for my order to be mailed to me and it’s been over 3 months. I have never had to wait over 3 months to get an order that I paid for from any company and I am still waiting. I don’t want to hear any more excuses from MixUnit I just want what I paid for mailed to me as soon as possible because I have waited long enough. Can anybody please help me?

  • Initial Complaint

    Date:01/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Number: ******
    1 ROOKIE CARD | Men's T-Shirt **********-BLACK-L : $29.98
    Shipping: **** Standard [USA Only, 7-10 Business Days]: $5.95
    Grand Total: $35.93
    Payment type: ******

    ****** Transaction ID: *****************
    Transaction date:
    December 14, 2022 4:04:53 PM PST
    Merchant: The Music Unit, LLC
    Invoice ID: *****************

    I have never received item. I have requested someone to call me and email me about my order and have not heard anything back from mix unit.

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered product from them on 09/2022, 11/2022 & 12/2022 and haven't received what I ordered...I contacted them via there website on numerous occasions...no one responds

  • Initial Complaint

    Date:11/04/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for some mix cds on 9-13-22 for $44.89. After a few weeks I inquired about the order only for them to tell me it will be fulfilled "very soon" Over another week later, I contact them again via email as their contact phone is bogus. I get an email back saying one of their employees suffered a heart attack but please be patient as they are working to get the order out by 10-7-22. That day came and went and from that point it's just been one email after another with the same excuses and empty promises. All I want is my goods or money back on my order (******)

The Music Unit is NOT a BBB Accredited Business.

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