Complaints

This profile includes complaints for Pro Park's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Pro Park

  1 Union Pl Hartford, CT 06103-1490

• 

  Pro Park America

  124 Atlantic Ave Brooklyn, NY 11201-5588

• 

  Pro Park

  100 W Liberty St Reno, NV 89501-1962

• 

  Propark America

  7 Washington Ave Fl 2 Hastings on Hudson, NY 10706-2245

• 

  Propark America

  560 Warburton Ave Hastings on Hudson, NY 10706-1504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved to *** **** ******* September 1, 2022. I reached out to ProPark on the 3rd through phone (leaving voice messages) and emails. I finally spoke to someone, and inquired about the tenant monthly parking and set up an account, as in invoice request because I didn't have the funds at the time to purchase. I didn't pay the $128 until September 10th. No one explained to me that the garage doesn't run on a pro rated basis.
  Fast forward, I arrived to the garage on the 29th. And a gentleman (Propark Parking Attendant) was yelling that trespassers needed to leave and they weren't allowed into the garage. My immediately reaction was to stop and explain to him that I was a monthly Parker. The gentle man was beyond aggressive, asking me if I wanted him to do his job, by stopping individuals from entering the garage and stealing my things. Eventually we parted ways, but I returned to ask him his name, so I could write a complaint to his manager. Things began to become more out of control as he become upset, questioning if I had a right to be in the garage. I called management and they told me they'd handle the situation. I receive a letter on my veichle later that day, saying there was a final notice due to a parking violation and I'd be towed next time.
  I called monday morning to ask about the violation. I was told propark doesn't write these letters. So, I knew right away it would be better to depart with propark. I was told it was a courteous to not charge me for October. And to free me from my contract without a 30day notice. Nothing was explained to me, when I paid or picked up my pass. I asked if I could keep my car in the garage until the 9th, that way I could have paid for a full 30days. Seeing that it's advertised as 'monthly tenant parking' The answer was NO. It's a courteous. Now my car is parked, with no way of getting out, I will need to find parking and find somewhere else to bring my car, even though I paid, and was harassed by a tenant.

  Business Response

  Date: 10/04/2022

  We have processed the guest's cancellation and left them a voicemail yesterday afternoon.  We are awaiting a call back to finalize resolution to this matter.

  Customer Answer

  Date: 10/04/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   I have recieved a response , but haven’t had the opportunity to respond just yet. But will do so soon.

  
  
  
  Sincerely,
  
  
  
  Alura Stewart

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This event took place on sept 9th 2022 I parked in one of the lots in ******** downtown. This lot is called * *** *** owned by ProPark. They have very visible big signs to park in their lot with no parking attendant just a machine to take your payment, which I paid for ( 7.80$ )to last the whole night only to get towed within 15 minutes. I was able to track my car from the tow company and had to pay 170$ to get back my car. So frustrated and upset because I have messaged the staff from Propark and the owner of Propark about this situation and have yet to receive any refund from the money I paid for the tow. I was told from the online Propark staff they would follow up with the tow company and parking management but that was false. At first they said you didn’t even park in the lot but I’m sure security cameras can prove otherwise if they actually investigated properly. Then they blame me for parking in the wrong section of the lot. Just a lot of deflecting and no accountability from this company. There’s no clear visible signs to say where to park once you’re in the lot. All I ask is to be refunded back money I paid for the tow.

  Business Response

  Date: 09/19/2022

  The spaces in the area that the complainant parked in are clearly marked as reserved for tenants of
  the abutting apartments, of which Propark has no involvement.  The tow
  company, ***** *******, maintains the towing contract with these
  apartments.  Propark does not use ***** ******* towing.  We have included images showing the apartments' signage.

  Customer Answer

  Date: 09/19/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and to counter that response the sign they’re talking about was 30 feet up against a red brick wall I parked 10 ft away from that wall. I had to take a picture of the sign in order to zoom in and read it. The tow company directed me to the sign I couldn’t even read it from where I was parked. The lack of visible signs in that lot is misleading to people who don’t live in ******** downtown. You need to have the parking spots sprayed painted so consumers know where exactly to park!

  
  
  
  Sincerely,
  
  
  
  ********** ********

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/8/2022 between 9:30am and 10:00am I parked my *** ******** at the ProPark location at *** **** **** ******* *** *** **** and paid $32 for 12 hours. When arriving to pick up my car I noticed the car was up on jacks and I was told that a key was not left with the car.
  
  I clearly remember leaving the key and communicating that to the attendant in the morning when I was told to pull my car forward and leave the key in the car. I had also kept the car running which can be seen in the video footage. My car would have also sounded off a very loud alarm to alert that the car was running with no key in it, if that were the case.
  
  I asked to see the video footage, which I proceeded to re-record onto my phone. The video footage shows me pulling my car up, and leaving the car with the car clearly running. I leave the garage, then shortly after the attendant checks the windshield of the car, gets in the car and about 10-15 seconds later, he shuts off the car and exits the vehicle. The car is then left there for about 20 minutes.
  
  After getting home, I had also noticed that there was a scratch as well as a dent on the passenger side of my car which was not there before. The manager I spoke too the next morning claims that the damage report on the car shows that these existed, however that is not the case and with how busy they were in the morning, I never saw them actually do a damage report. I believe that can be seen on the video footage as well. The video footage that I reviewed on my phone, which clearly shows; up close the passenger side of my car does not show the damage to the vehicle which can clearly be seen.

  Business Response

  Date: 09/12/2022

  A member of our management team contacted the guest this past Friday and left a voicemail.  We are awaiting a call back from the guest.

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/29/2022
  Propark at ******** *****, Kirkland, WA 98033
  
  Propark offers 4-hour validation at the *** grocery store parking lot. Take a ticket, get it stamped, and you get 4 hours free parking is the advertised offer.
  
  However, about 1:3 times the validation stamp fails to work. I have resolved one of the tickets but unless you take a pic of the receipt and email them, they will not refund you. Today I sent them another receipt. Propark is likely taking in millions of dollars in unfair fees. Class action is next.

  Business Response

  Date: 09/26/2022

  The guest should have already received their refund and we stand poised to address any questions the guest may have regarding our validation process.

  Customer Answer

  Date: 09/26/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  This charge continues to happen and I have other witness that would testify to the same.  Most people don't apply for the refund, which this business clearly knows and allows to continue.
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pro Park, parking at ferry to ***** ******* ****** ****** Giant: sign announcing price as $10 per day. Another big sign announcing no attendants. Parkers pay using a QR code. Actual charge was $14. The $4, so it said on digital receipt, was for a “technology charge.” I contacted the company. Here was final response.
  Good Morning *****,
  If you use the pay site, there will always be a technology fee for each individual purchase.
  We do have an on-site ****** ****** we can process transactions on for no additional fee, if the attendant is on duty.
  Thank you,
  Chris Kervin
  Account Manager
  Propark Mobility
  
  If there is always a $4 fee if no attendant (and I have the feeling there is never an attendant at this lot), then that needs to be clear to people as they enter the lot.
  
  Please contact by email, not phone.

  Business Response

  Date: 08/30/2022

  We have processed a refund, and are happy to meet with the guest in person to walk through the process in order to avoid future inconveniences.  We appreciate your business very much.

  Customer Answer

  Date: 08/30/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

  Customer Answer

  Date: 10/03/2022

  ***** ********* ******* ** **** ***** **
  *** **** *****************
  ******** ******* **** *******
  
  
  

  complaint ******** The parking service said they had processed a refund. It has been a month. Nothing. Thanks for your help. ********************* ***** ***** ******* ********
  
  **** **** ***** ***** ******* ******** ***********************

• Initial Complaint

  Date:08/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been long time monthly Parker at ******* ****** propark parking garage.
  I left island for trip to mainland to find i recieved a citation of $40 for not moving my vehicle for over 72 hours.
  I was never made aware this was a policy, there are no signs in the garage Indicating any citations or specific time limit.
  I was forced to pay to exit the garage.
  This is not how a business should operate.
  The propark staff told me they have signs posted to explain the rules, these signs are not clear.
  The do not Mention any specific time limit or citations being issued.
  If I was aware of this I would have moved my car but instead was forced to pay $40

  Business Response

  Date: 08/11/2022

  Propark Mobility does not operate in ******.  Our website is www.propark.com.  The ****** Propark is ***************.  Hopefully this is helpful toward resolving.

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in a parking spot for less than 5 minutes (there were no lines) so I thought it was the kind where I park at an angle. I got a ticket, and I filed a dispute, and it's been 12 days and the dispute hasn't been answered. I also tried calling and no one will help me. It's such a scam. I just want my situation disputed and resolved. Ticket is $15 and I want it to be waived.

  Business Response

  Date: 07/25/2022

  So that I may further investigate, would the claimant please provide the date of the incident and the location that the claimant parked at?

   

  Thank you.

   

  Dennis S******

  Customer Answer

  Date: 07/25/2022

  Date was 7/10/22 and location was ******** ***** ***** *********** ******.  I tried to find Propark under the ** category but could only find the ** location.  My ticket number was ***********.  I unfortunately already paid them ($25 and they had a $5 processing fee) since they haven't replied to my dispute with them yet (Propark) and I paid so my violation fee wouldn't rise (they fine more after 15 days, and then 30 days, etc.) so now I'm hoping to get a refund.  

   

  Thank you for your help and please let me know if you need more information.

  Business Response

  Date: 07/25/2022

  Local management has processed a refund in this matter.  Please allow 3 to 5 days for this to reflect on the guest's account.

  Customer Answer

  Date: 07/25/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ***