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Business Profile

Stair Lifts

Lifeway Mobility

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Lifeway Mobility's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lifeway Mobility has 30 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a ********* curved stairlift installed by ******* in 2016. Lifeway purchased ******* and continues as *********'s authorized service. Since April the remotes have not worked on the stairlift and despite several calls and work on three visits to site they have not been able to fix the problem yet have charged us $300 and wanted to charge us $500 more which we refused. They are now blaming ********* for poor communication and sending wrong parts and each time parts are sent they are still wrong leading to more delays and no communication to us. My wife and I both need to use this stairlift and call it with the remotes daily and so one of us must walk up or down stairs. We are each 79 years old and she had a stroke. I have complained many times to bot Lifeway and ********* on phone and now in writing with no result. All we want is a working stairlift that does what it is supposed to do. How about replacing what we have with the same model? We probably won't live another 7 years.

      Business Response

      Date: 10/12/2022

      We’ve been working closely with the manufacturer regarding this customer’s stair lift. We received a new mother board, receiver and remotes from the manufacturer and are scheduled going to install the new components tomorrow, 10/13/2022. The manufacturer believes this should resolve the issues that the customer had been experiencing with the lift. Our team has have talked to the customer about this and he is aware of what the plan is for tomorrow. I’ll provide further correspondence after the upcoming appointment

      Business Response

      Date: 10/17/2022

      ** *****

      Our technician performed the repair for this customer on Thursday, October 13th. The stairlift is operating again as it should.

      Customer Answer

      Date: 10/17/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ********

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