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Business Profile

Home Improvement

Sullivan Contracting

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sullivan Contracting's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sullivan Contracting has 3 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2024

      Type:Billing Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sullivan Contracting LLC failed to pay their supplier *** ****** **. and the supplier has put a lien on my property.phs of the damaged areas.
      Detailed descriptions of the damages to substantiate the need for repairs.
      Any additional cost estimates or changes to the original scope of work that might affect the total claim value.
      As of today, my insurance adjuster nor I have received the requested supplemental documentation. Without this information my claim cannot proceed, and the required reimbursements and additional exterior siding repairs continued to be delayed further, which is impacting the overall condition of my property.
    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SULLIVAN DID A ROOFING JOB AND IT IS BUCKELING. THE SHINGLES ARE LIFTING I HAVE A 25YR WARRENTY. THE JOB WAS DONE IN 2018
      AND I SPOKE TO GEORGE SULLIVAN ABOUT REPAIRING HE HAS AGREED TO FIX BUT WANTED ME TO PAY SOMETHING. I TOLD HIM THAT I DO NOT NEED TO THAT THIS SHOULD NOT HAVE HAPPENED AND IT IS UMDER WARRENTY. HE SAID HE WOULD
      LET ME KNOW WHEN HE CAN GET TO IT. HE KÈEPS STALLING WHAT CAN I DO TO GET THE JOB DONE?
    • Initial Complaint

      Date:11/15/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Started 11/1/2023say they are done 11/14/2023. Performed installing new driveway. Driveway is unusable. Big peices sticking up and creases sticking up close to a half inch. Not smooth. Pools water. Not same height. Asphalt water run off to house not away from house. Asphalt is higher at garage overhead door and side door. Paid 3000.00 will not pay balance. But they will not correct. Manager says perfect job. Have had two other contractors out and the only way to repair is redo the job.
    • Initial Complaint

      Date:10/16/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       The matter is pending as of October 24, 2023, but the owner contacted me yesterday and said he is taking care of it this week.  I wish to keep this case active until the owner does the repairs.n't smooth out. As a result, it doesn't look like I paid $5,800 to get it replaced. In addition, not only did they do a mediocre job with the driveway, but they also ruined my lawn in the process. I didn't expect support from ****** due to the fact that Jake called me up after the project was completed and he read the ******* review. He was very disrespectful and I told him not to call again. This time I posted negative review with pictures on ****** Reviews. ****** contacted me about the review and said that he lost a prospective client who read the review. He made a commitment to fix the rough spots and the lawn in a few weeks and sealing the driveway. He asked him to suspend the negative reviews and give him three weeks. I honored his request by modifying the ******* review and deleting the ****** review. I tried getting a commitment date as the third week drew closer and on September 22, he guaranteed the first week in October. On October 6, I gave him an ultimatum.

      Customer Answer

      Date: 10/25/2023

      Hello ******,
      On October 16, 2023, I said I would delete all the bad reviews and start with a clean slate if I fixed the driveway by October 18. You responded that October 19 gives you more time, and we agreed on Friday. I also asked if we could reschedule for Monday if it rained that Friday, and you acknowledged. On Monday morning, you notified me that your foreman, Mike, was coming to do an assessment. I showed him the visible seams, rough spots, and a large, brownish yellowish stain, and he said that sealing the driveway would cover all those imperfections and make it nice and smooth. He also said that planting seeds and cleaning up the lawn would take care of the pile of dirt left behind by the crew. Mike's primary reason for coming over was to brief you on fixing the driveway efficiently and recommended the same course of action that you proposed on September 3, 2023, when you said that you were going to seal the driveway for me while we were discussing the impact of the negative reviews on your company. My main concern is that you appear to be stalling as you did when you first became aware of my dissatisfaction with the work performed. You must act in good faith and take immediate action to resolve this problem. Time is of the essence, and you risk the clean slate deal we made on October 16, 2023, nullified at any time without notice. Everything reverts immediately to its previous state of chaos once we no longer have the deal we both agreed on!
      Incidentally, how long are you blocking me from accessing Sullivan Driveways & Seal Coating LLC on ********???
      ***** ******

      Customer Answer

      Date: 11/06/2023

      The attachment is from my latest ****** and ******** reviews.  ****** Sullivan exhausted the time he had left as the weather is now cold for seal coating!

      Customer Answer

      Date: 11/15/2023

      I feel it is incumbent upon my part to inform you that ****** Sullivan exhausted the time he had to fix the driveway on time.  He maintains that he will do so when the weather is hot.  I had to send him a brief text message today to notify him that the new driveway now has multiple cracks.
    • Initial Complaint

      Date:07/27/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've given the company $6,610 to schedule a roofing project on my home, as well as to set a tentative date. Said funds were given to the company over 3 weeks ago. No meaningful communications have been received, despite several attempts on my end. The company was quick to cash my check, but I've received NO information or updates from them. The roofing work was supposed to take place at ** ******** *** ******** ***
    • Initial Complaint

      Date:07/11/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my roof replaced by Sullivan Contracting on 06/03/2023. Inspection was done on 6/05/2023 because we were away. Upon inspection with Jake S******, the contracter, I noticed a piece of gutter was damaged by his crew. He agreed to replace the section with a new piece of gutter when they came to fix our chimney. The contract states within 7-10 days of 06/05/2023. I have not heard from them since. I sent a text message to Jake yesterday, with no response. I also emailed the owner, George Sullivan, with no response. At this point, I just want my gutter replaced. The chimney job is not my concern. This has been the first and last time I hire a contractor, I've had nothing but issues dealing with them.

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