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Business Profile

Dentist

Columbia Dental, P.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Columbia Dental, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Columbia Dental, P.C. has 17 locations, listed below.

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/19/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was informed i would recieve an appointment that would allow the time for same day treatment in the application of a tooth filling

      Instead upon being seen for all of 5 minutes i was told id have to come back for a second appointment many days later down the road in a different town to do that filling and that the dr “didnt have the time” and “doesnt know who i spoke with”

      why arent your employees providing proper information and why is there no attempt to accommodate further when i was polite the entire time discussing the matter

      This type of customer service is discouraging to anyone looking to seek treatment for their health care. And there was no attempt at accommodation by the company

      Business Response

      Date: 11/02/2023

      Dear Mr. *********,

      We apologize for any inconvenience you suffered with your appointment.  The *** ****** office doctor does not take your insurance.  We're unsure as to why you were scheduled in that office and apologize for the resulting confusion.

       

      We appreciate this being brought to our attention to learn from our gross error.

       

      Business Response

      Date: 11/02/2023

      Dear Mr. *********,

      We apologize for any inconvenience you suffered with your appointment.  The *** ****** office doctor does not take your insurance.  We're unsure as to why you were scheduled in that office and apologize for the resulting confusion.

       

      We appreciate this being brought to our attention to learn from our gross error.

       

      Customer Answer

      Date: 11/02/2023



      Complaint: ********



      I am rejecting this response because:

       

      you clearly aren’t reviewing even the complaint accordingly. 
      nowhere did i state making an appointment at your *** ****** office.

      the ineptitude is incredible with this company

       

      look i was seen by another dr office i dont expect anything from you folks 

       

      just provide a better service going forward to your community 




      Sincerely,



      ****** *********

       

      Customer Answer

      Date: 11/02/2023



      Complaint: ********



      I am rejecting this response because:

       

      you clearly aren’t reviewing even the complaint accordingly. 
      nowhere did i state making an appointment at your *** ****** office.

      the ineptitude is incredible with this company

       

      look i was seen by another dr office i dont expect anything from you folks 

       

      just provide a better service going forward to your community 




      Sincerely,



      ****** *********

       

    • Initial Complaint

      Date:09/19/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Medicaid approved my top permanent denture and bottom partial in August 2022. I began the process by having all of my top remaining teeth pulled followed by numerous appointments for impressions and fittings. Both piece's were finished June 2, 2023 and I was notified by the staff around 6/18. The earliest appointment they had was July 7. My Medicaid coverage ended 7/1/23 so when I got to the appointment, I was told I could not be seen or get my teeth. Medicaid/Husky D allows for billing from the date of approval so I don't know why there is a problem. I will pay for the office visit if I have to but I NEED my teeth. Please help me!

    • Initial Complaint

      Date:08/25/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Columbia Dental in ********** to get treatment and surgery, after this surgery they did full dentures for me which I paid $2,200 for out of pocket with my mom. When the dentures arrived they were done wrong, too small , they looked like baby teeth and did not fit me well. I told them and they got mad and sent me to the ******* office. At the ******* office they redid the dentures and again they did them wrong, they are too bended outward. They look like when a child sucks his thumb and the teerh pop out, they are way too popped out to the point that I cant fully close my mouth. I was still there at the office and told them and asked for my money back and I would leave them the dentures. They got mad and the secretary said the dentist told her I needed another appoinment for that , which is absurd because I was alredy there. The secretary also told me I wasnt getting all my money back . Which I replied that I am leaving you the dentures which I havent used so I want all my money back. I called them today and they kept picking up the phone and hanging it up. My appoinment was for today but I was in lots of pain so I couldnt go and they wouldnt pick up for me to tell them. After almost 10 times of trying they finally picked up in ********** because ******* never answered. They said and I quote, "call back for an appointment." Its very frustrating to get money together to pay for a service and then have it done wrong two times. I want my money completely back because at this point I dont trust them. I will go to some other dentist.

      Business Response

      Date: 08/28/2023

      We apologize for the difficulties you've had with your dentures.  We are in the process of refunding your money.

       

      Customer Answer

      Date: 08/28/2023

      I am willing to accept the refund but they havent contacted me to give me the refund. Let me know what should I do.

      Customer Answer

      Date: 08/31/2023

      I accept the refund , please refund me

      Customer Answer

      Date: 09/13/2023

      I have not gotten my refund nor been contacted by Columbia Dental, I wrote them an email and no answer. Please help

    • Initial Complaint

      Date:06/28/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Columbia Dental provided 3 procedures in Dec. 2022. Total charges were $5,325.34. Even though I have insurance I had to pay $4,603.48 up front. After many calls & 2 emails to Columbia in 2023, I finally got through on March 29, 2023 and they submitted my claim. The Ins. Co processed it on 4/17/23 and stated my responsibility was $2,258.17 which means I over paid Columbia $2,345.31. Since then I have made numerous calls and sent 3 emails asking when I can expect my refund for $2,345.31. They will not answer calls or reply to my emails. It has been almost 7 months since my visits. Is my next step to get an attorney involved?

      Business Response

      Date: 06/28/2023

      Dear Mr. ******,

      We apologize for your wait.  An adjustment had to be corrected and your refund has been processed today.

       

      Customer Answer

      Date: 06/30/2023

      A dental business that has taken almost 7 months to refund over $2000. they had over charged me.  As of yesterday they have contacted me to say a refund was being processed.  If there is another problem I will reopen my complaint.

      Thank you for responding.

    • Initial Complaint

      Date:06/16/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 25, 2023 I had an appointment originally at Columbia Dental in *** *******. When the appointment was made they were told that my dentist told me I needed to see a surgeon to have tooth number 31 pulled. Told them I had the X-ray of the tooth and the referral could be faxed.
      I got a phone call that morning from *** ******* telling me that they didn't have a surgeon but they had one in Waterbury and they'd make an appointment. I was furious at this point because I had taken the day off from work and specifically they were told I needed to see a surgeon. I ended up getting into Waterbury Columbia dental at 2:00. The surgeon was running over an hour behind and they wanted close to $300 up front. I didn't have that money on me so they told me they waved the consult fee which I was never told that we were going to be having a consult. And we only had to pay for nitrous which was $109. I was never told that this dentist was out of network because originally the *** ******* dentist was in network and now I'm stuck with a bill for $335. Plus they billed me for a consult which I was told it would be waived because of the issue we had. I do not recommend Columbia dental to anybody. We sat there in the lobby for over 2 hours. I could have saved $325 for going to an oral surgeon in network.

    • Initial Complaint

      Date:05/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 16 2022
      Paid $500
      Pay down on denture
      They didn't make the denture and refuse to return my deposit
      ***** also did payment and Columbia Dental said it was never sent and cashed the check
      The company has done nothing to refund me

      Business Response

      Date: 05/24/2023

       

      Dear Mr. *******

      ***** just reprocessed the claims after we asked them to reprocess the claim because they processed it incorrectly in the first place. You have a co-insurance of $46.20 for the fillings on 5/16/2022 and the limited exam on 6/6/2022 was denied because her ***** plan was termed on 5/31/2022. Unless you have another insurance plan from 6/1/22 to 12/31/2022 that we can resubmit to.The ***** claim was processed on 5/18/2023, so it will probably reach our bank tomorrow.

      Thank you for your patience.

      Customer Answer

      Date: 05/30/2023



      Complaint: ********



      I am rejecting this response because: insurance company is *****



      Sincerely,



      ****** *******

      Business Response

      Date: 05/31/2023

      can you provide your proof of insurance then that ***** was active in
      May 2022? Because we can prove that it was *****... The claim was
      reprocessed. So.......... the only date of service that I am not certain
      with is 6/6/2022.  We go  with what you have provided and ***** was the original provision and then ***** which was not in effect at the date of service.

      Customer Answer

      Date: 05/31/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *******

    • Initial Complaint

      Date:03/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/3/23 I had a tooth extraction. I was billed $818.55. When I received my EOB, the insurance company stated that my portion due was $118.80. I have been overpaid by $700 for weeks now and I have been attempting contact via email and phone to the billing or refund dept and I get no response. This amount has been collecting interest on my credit card that if not resolved by 4/3/23 I will be getting an attorney involved.

      Business Response

      Date: 04/10/2023

      Dear Ms. ******,

      We are in the midst of appealing this claim with your insurance company as we have provided the service to you.  We will be refunding to you that which is not allocated as your responsibility by your insurance company.  If your insurance company accepts this appeal we will bill you what the insurance company allocates as your responsibility..

       

      Customer Answer

      Date: 04/13/2023



      Complaint: ********



      I am rejecting this response because:

      I do not understand why you are appealing. The Insurance company already paid you for the $700 overpayment that I made at the time of service. There is no questions about it. You can not be paid by the insurance company and the customer for the same service.



      Sincerely,



      ******* ******

    • Initial Complaint

      Date:01/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Columbia dental to schedule cleaning appointment, they take my insurance information and gave me appointment in 2 weeks and then I went for my appointment the lady in the front desk asked me for my insurance card and ID saying that they don’t have my information I gave it to her she asked me to have and said we can not see until verified my information and then after about 30 minutes she called me and gave me my ID and said you good the assistant will call you shortly, they called me and seated me and started talking x-ray I told the assistant I just need to clean my teeth she said we have to take x ray I confirmed with her that it’s covered with my insurance she went to ask and come back said yes I she started taking the x ray and then the front desk lady came and told me sorry we can’t verify your insurance information and want me to pay out of pocket I told I asked you I gave you my information and I can’t pay I have insurance and my insurance gave me Columbia dental because you in my insurance network and no you say you good and seated me and exposed me for x ray and then no sorry! If you can accept my insurance I want to leave she apologized and I left and then after 3 months I received bill with $165 for what I don’t know! This so sad you trapped me in and did nothing for me and you sent me a bill because your front desk fault! I called in and provided you with my information and in 2 weeks you could verify my insurance? Please cancel this bill I am not responsible!

      Business Response

      Date: 01/23/2023

      Dear Sir,

       

      You should be aware of your insurance and the coverage you have.  Your insurance coverage was for pediatric only.

      We have written off your bill, but you do  have responsibility for knowledge of your own insurance.

       

       

    • Initial Complaint

      Date:12/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the ********** location for emergency services on 11-25-22. I am grateful for the services they provided as they were open when most were not. I have insurance that they accept. I paid 3878$ via check number **** at time of service. I have record that they made a deposit of this check on 11-29-22.

      On 12-13-22 I have received the explanation of benefits from my insurer. This details the breakdown of adjusted cost for services rendered. Total paid by the insurer will be or was 135.20$ Total patient responsibility was 2249.80$.

      The way I see this is I am owed an overpayment of 1628.20$ or 1493$ if the insurance company has not paid their part at this point. I am willing to wait for the 135.20$ if necessary.

      I have called there billing department 6 times over multiple days. I have emailed the address I was given for billing from the main receptionist that answers the phone. I am unsure why these calls are going un-returned. This is a very large dental work provider, so I assume they should have an adequate billing department to be able to return calls and emails.

      I would like to get the overpayment returned as soon as possible, and have lost confidence due to total lack of response.

      Business Response

      Date: 01/16/2023

      Dear Mr. *****,

       

      As soon as we receive the payment from your insurance company we will process your refund.  Your contact will be Reich C***** who manages our billing office.

      Thank you

    • Initial Complaint

      Date:12/19/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just prior to my final service date of 9/15/22 for two crowns, I was given a final quote of what was going to be due from my pocket -- of $1170.00. This $1170.00 quote was also given to me by the owner by phone when I had questioned a previous charge. This figure was for all of the remaining work / cost for 2 crowns. ??

      On 12/16/22, I was sent a bill for $706.50 additional, unexpectedly. When I had visited the office recently, I was told I was paid in full with no other charges due. I have already contacted the billing number by phone and could not reach them.

      My insurance company and I both have determined that Columbia Dental did not communicate in good faith:?
      1. They told me they were in network with my plan and there were not. Due to this, the costs were significantly higher for all services this year, especially all charges during the Summer/Fall '22. I made a point of saying I did not want work done which was not in network to both the staff and the owner, who heard me say this.
      2. When I spoke to the in-office staff and to the owner by phone (in September of 2022), both assured me $1170.00 would be the final charges -- AFTER they checked with my insurance, and told me they had checked it. My insurance company has affirmed with me that they could have checked this at any time, and doing so is customary and expected.

      If I had known there would have been an additional $706.50 in charges, I would have gone ELSEWHERE.

      This $706.50 charge should be removed from my account, due to misrepresentation.
      I am on disability and cannot afford it. I will certainly never return to Columbia Dental for more services and will recommend to all others not to go there. This is a very stressful and emotionally upsetting experience.

      In addition to the over-charges, one of the crowns they put in has fallen out. I was previously told I would have to pay for re-cementing. Only today was I told I will not be charged for the re-cementing. They cannot keep the charges straight.

    Columbia Dental, P.C. is NOT a BBB Accredited Business.

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