Complaints

This profile includes complaints for Columbia Dental, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Columbia Dental, P.C. has 17 locations, listed below.

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  Columbia Dental, P.C.

  483 Middle Tpke W Ste 309 Manchester, CT 06040-3865

• 

  Columbia Dental, P.C.

  483 Middle Tpke W Ste 214 Manchester, CT 06040-3864

• 

  Columbia Dental, P.C.

  446 S Main St New Britain, CT 06051-3516

• 

  Columbia Dental, P.C.

  91 East Ave Norwalk, CT 06851-5020

• 

  Columbia Dental, P.C.

  39 Park Lane Rd New Milford, CT 06776-2923

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings on Aug 24th I received emergency dental care, although I have insurance I was refused service until I paid 100% out of pocket, being that it was an emergency I did. I then followed up numerous times as to why I had to pay considering I had insurance that covered 100% of the services provided. I was informed I would be refunded once the insurance provider issued payment. After following up with my insurance provider they informed me they issued payment on Sept. 9 and it was cashed on the 20th. I have attempted numerous “good faith efforts “ to resolve and have kept an electronic copy of all written correspondence, I’m also able to provide a call log of how many phone attempts as well. Unfortunately Columbia Dental receptionist staff says “they’ll give a message if they see the billing department but it’s better to just call back.” However every time I call back billing is “unavailable” and will not return my correspondence by phone or email. Per Columbia Dental they owe a refund of $340 (which they sent in an email and requested my cc to issue it) this is after the $90 advance payment I was required to pay for fillings I needed to schedule-which weren’t ever done due to covid and when following up on that was told it was for maintenance fees/cleaning. If I have insurance that covers cleanings 100% why would my credit be applied to that, they then said insurance underpaid another time which depleted the rest of my credit? Insurance doesn’t work like that it’s a very clear breakdown of what they cover/cost. By my estimation Columbia Dental owes me a refund totaling $430, however I would like to resolve the current refund they acknowledge they owe and wash my hands of this mess versus tracking down money that’s gone. Thank you for your time and consideration.

  Business Response

  Date: 10/06/2022

  We apologize for the delay.  Your refund was processed today

  Thank you
  

  Customer Answer

  Date: 10/06/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as it’s true and will look out for my refund. Thank you 
  
  
  
  Sincerely,
  
  
  
  **** *******

  Business Response

  Date: 10/25/2022

  Good morning Lisa,
  
  
  Ryan
  did not consider the patient responsibility for the extraction of your
  tooth. I have attached a copy of your EOB from your insurance company
  showing a patient resp of $61.41. The password is your *** ** ******** ******. The amount that was refunded back to your card was the correct
  amount. If you have any questions with the EOB please contact your
  insurance company.
  
  
  Thank you,
  Reich

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son ******* ******* had braces put on at Columbia Dental at *** ****** ******* *********** ** ***** back in October 2020. At that time they put me on a payment plan of (20) monthly payments of $156.60 that ran until May of 2022. The amount of $155.60 was pulled out of my checking account on the 15th of each month. During that period of time my son's mon made 2 additional payments in the office totaling $1000 therefore the payment plan should have stopped withdrawing money about 6 months prior to May of 2022 but they did not and kept withdrawing until May 2022. The front desk Admin (Carmen) at Columbia Dental confirmed the overpayment and has tried repeatedly to contact their billing people to address the issue. She has in my presence called and emailed several times with no response from them at all. She even provided me with the phone number and I've called and repeatedly left messages explaining my situation with no response from them at all. At this point I don't know what further I can do. Please help.

  Business Response

  Date: 10/06/2022

  We're sorry for the delay, however your refund has been processed.

  Thank you
  

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Columbia Dental for emergency. I brought my insurance and provided the information. I was told i had to pay 848.00 on march 13, 2022 the day of procedure. My insurance met life paid a total of 754.43 to Columbia Dental breakdown is 93.03 on 6/13 and 658.40 on 7/1 both electronic payments
  
  I have emailed and called countless times with this specific information and have not received a response. I'm told there is no manager on duty and claims person named Reich is on paternity leave. I reached out via email to quality assurance manager Jeffrey S****, no response.
  I want my overpayment back. This company has my money they were paid twicw for same service, by me and insurance. Please help me!!

  Business Response

  Date: 08/01/2022

  Dear Ms. **********,

  I apologize you have not received a response from us until now.  We currently have not received an EOB or payment yet from your insurance company into our system  We resubmitted the claim for processing in June.  If you have received an EOB, please send us a copy of it to us.  As soon as we receive payment from your insurance we will issue a refund as needed.
  

  Customer Answer

  Date: 08/01/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ********** **********

  Customer Answer

  Date: 08/03/2022

  I called ******* ****** on 8/2 s/w Dewana. Dewana called Columbia and spoke with Kendra on ********** ****** ************ Columbia was provided tracking # and paid dates for all payments made June 28 to Columbia 97.60, 120.00, 183.00 & 256.80 total 658.40 paid to Dr. B*******. ******* provided tracking # and paid date to Columbia for 96.03 to Dr. M******** on June 8th 2022. I paid 848.00 on march 13 2022 date of service. There is hundreds of dollars in overpayment due to me. Paid by me and insurance company. Still no refund back to me. Money was received by Columbia per insurance. Kendra at Columbia is the only person who ever even talked to me about this. She is not in billing and said its been sent to billing several times. Now she has all tracking # that ******* provided to Columbia yesterday. Still pending refund/rebate for overpayment AND ******* said all payments made were agreed upon fees my Columbia. Please help me get my money back, its a lot to me. Thank you

  Business Response

  Date: 08/03/2022

  Dear Ms. **********,

  
  We were finally able to confirm with ******* the payment of your claim
  (there was a glitch in their software system that did not give us the
  information to properly post the claim to your account).  After their
  payment it left a credit of $443.40 in your account which we have just credited
  back to your credit card.
  

  Customer Answer

  Date: 08/04/2022

  There is no credit on my card today i cannot accept until i see it updated.

  Business Response

  Date: 08/08/2022

  It has been processed, normally there are 1 - 2 days before it is actually seen

   

• Initial Complaint

  Date:07/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the process of getting an estimated $50,000.00 worth of services at Columbia Dental. I have ***** and ******** insurances. The front desk people at the clinic tell me they won't bill third party insurance. This makes absolutely no sense. For many of my procedures elsewhere the ******** is considered primary insurance. Can I get help to understand why I must pay totally out of pocket when in fact, I have two insurances. What can I do to get some help paying these bills? Why can't ******** be billed? Can this rule be altered for a person spending as much as I am? Thank you client ID ********

  Business Response

  Date: 08/01/2022

  Mr. ********,

   

  What office did you come to for your treatment plan?  We have no record of you at Columbia Dental at the moment.  What is your date of birth?  For you to come from *** **** **** with a *** **** ******** plan, it is no the norm to come to Columbia Dental in ************ particularly when *** **** ******** does not have out of state benefits.