Important information
- Customer Complaint:Any customer who has a complaint with Bob's Discount Furniture may contact the company's customer care liaison team directly by email at [email protected].
In the event the issues are not resolved directly with the company, a complaint may be filed with BBB online at www.bbb.org.
Complaints
This profile includes complaints for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,553 total complaints in the last 3 years.
- 500 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased two Laurel Grey sofas from Bob’s Furniture on November 17, 2021, for a total of $1,673.98. Along with the purchase, I also bought the Goof Proof Protection Plan for $149.99, which is supposed to provide a five-year warranty.
This month, the springs in both couches became loose, making them extremely uncomfortable to use. I contacted Bob’s Furniture customer service multiple times, and they directed me to ******** Protection Products for repairs. However, my experience with ******** has been extremely frustrating. Despite numerous calls, they repeatedly assured me that they would follow up, yet I never received any callbacks.
I have also repeatedly requested to speak with a supervisor from both Bob’s Furniture and ********, but my requests have been ignored.
This level of service is unacceptable. I purchased the protection plan in good faith, expecting that it would cover defects like this. I would like immediate assistance in resolving this issue—whether through repair, replacement, or a refund. Please escalate my case to the appropriate department and provide a prompt resolution.
Business Response
Date: 04/21/2025
Dear BBB,
We are truly sorry for the frustration. The one year against manufacture defect with Bob's expired on 7/7/23. The extended accidental warranty with ******** is currently active. They have the right to deny any claims within their guidelines. While our goal is to find every opportunity to satisfy our Customers; I am sorry that in this case, we cannot honor your claim. It is never our intent to disappoint a Customer and again we want to apologize that we could not meet his expectations. Thank you for understanding.
Kind Regards,Thaymara C
Bobs Discount Furniture
Customer Care Corporate LiaisonCustomer Answer
Date: 04/22/2025
Thank you so much for your written response and communications.
The reason we purchased a five year protection plan was to ensure that we did not have any problems in the future with a defective merchandise and or quality. We do not have any small children that could damage the furniture, and the problem appears to be a manufacture's defect that should be covered with our warranty from your company.
Bob's furniture was happy to make a sale and accept money for warranty, but not be as helpful when a customer has a problem.
We simply want to get our 2 sofas repaired or replaced. Kindly make arrangements with your team to assist to facilitate, and help us to get this problem resolved.
Your assistance will be sincerely appreciated,
Customer Answer
Date: 04/23/2025
********** ********
I am rejecting this response because:
Date Sent: 4/22/2025 11:02:18 PMThank you so much for your written response and communications.
The reason we purchased a five year protection plan was to ensure that we did not have any problems in the future with a defective merchandise and or quality. We do not have any small children that could damage the furniture, and the problem appears to be a manufacture's defect that should be covered with our warranty from your company.
Bob's furniture was happy to make a sale and accept money for warranty, but not be as helpful when a customer has a problem.
We simply want to get our 2 sofas repaired or replaced. Kindly make arrangements with your team to assist to facilitate, and help us to get this problem resolved.
Your assistance will be sincerely appreciated,
Sincerely,
***** *******Business Response
Date: 05/02/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer is
having with the Sofa’s they purchased from us here at Bob’s in January of 2022.
This merchandise came with a one year warranty against manufacturing defects
that did expire in January of 2023.The Goof Proof protection is a plan through a third-party company,
********. ******** covers the merchandise damage resulting from a single
accident for up to five years.We have been able to access the customers claim (Ticket number *******)
the customer did not report a one time accidental occurrence that caused this
damage, they reported that it happened during normal use of the product.
Unfortunately, normal use does not fall under a covered accident with the goof
proof plan.******** has the right to deny claims for coverage under their own
guidelines. It is never our
intent to disappoint a Customer but due to a lack of warranty with us here at
Bob’s and no covered accident reported we do not have a resolution moving
forward for this claim. Thank you for understanding.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased Bob’s **** ***** 2 years ago and the salesman made a guarantee that it would cover ANY damages, including pet damages, and breakage.
However, now that our chairs are broken Bob’s furniture are denying our claims. They committed false advertisement to steal our money.
They need to uphold the word of their sales teams are provide a replacement for our broken chairs, or refund our money for a fake insurance that they sold us.Business Response
Date: 04/10/2025
Dear BBB,
We are truly sorry to hear about the denial with the accidental warranty. We are unable to find the account with the information provided by the customer. We ask to please provide the name, email, phone number or a copy of the receipt to help us locate the correct account. Once we receive the information we will review the account.
Kind Regards,
Thaymara C
Bobs Discount Furniture
Customer Care Corporate LiaisonCustomer Answer
Date: 04/10/2025
******* ***** - ticket number is attached and should contain our details if the purchase
***********************
*****************************
Business Response
Date: 04/24/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer is
having with the Dinette chair they purchased from us here at Bob’s in April of
2022. This merchandise came with a one year warranty against manufacturing
defects that did expire in April of 2023.The **** ***** protection is a plan through a third-party company,
********. ******** covers the merchandise damage resulting from a single
accident for up to five years.We have been able to access the customers claim (Ticket number *******)
the customer did not report a one time accidental occurrence that caused this
damage, they reported that it happened during normal use of the product. Unfortunately,
normal use does not fall under a covered accident with the **** ***** plan.******** has the right to deny claims for coverage under their own
guidelines. It is never our
intent to disappoint a Customer but due to a lack of warranty with us here at
Bob’s and no covered accident reported we do not have a resolution moving
forward for this claim. Thank you for understanding.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a bedroom set from Bob's Discount Furniture and a piece to the bed arrived broken. We've waited several weeks for the replacement piece and Bob's Discount Furniture has rescheduled several times. I have taken time off waiting for the scheduled and agreed upon delivery. I have lost time and money due to their negligence. I would like assistance in having Bob's furniture commit to either delivering and installing the replacement part or taking their furniture back and providing me with a full refund.Business Response
Date: 04/08/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer is having
with their fusion bedroom set they purchased from us here at Bob’s. We have
been able to access the account, and we do see that a replacement of the
headboard is scheduled for 4/12/2025.We are very sorry for any inconvenience that this has caused
our customer. We
will share this insight with our business partners and seek to improve our
customer experience for all of Bob’s customers. Thank you for bringing this to
our attention.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We ordered a large amount of furniture from Bobs in October 2024. Had to decline recliner as it was broken upon arrival. Got busy with this and checklist was not gone over and nothing was inspected. Noticed crack in table along a dark piece of grain. Texted with bobs customer service and they said I should have reported it immediately and there is nothing that can be done. Delivery guys did not speak English so I’m not sure how I would have conversed with them anyway. Poor poor service…and we have bought multiple items from bobs over the years. Won’t be back…too bad cause I was going to get my daughter some bedroom furniture. Such a money grab, like a used car salesman.Business Response
Date: 04/05/2025
Good Afternoon BBB,
We are very sorry to hear of the concerns our customer is having with resolving the issues of the dining table that was purchased from us here at Bob’s Discount Furniture.
We have reviewed the account and we are happy to see that an even exchange has been set up for the customer for the dining table and base. The even exchange is scheduled for 04/18/2025 as agreed upon by the customer. I have attached a copy of the invoice in this response.
Kindest Regards,
Chantii A.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:03/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Just got $3k furniture delivered today. The lamp I didn’t get because hardware was missing. Then 6 hours later the power recliner stopped working while 2 people were reclined in it. Had to climb out. Went to store and got new plug in and tried it and sofa still doesn’t work. We called customer service and have to wait until next Thursday for an exchange. We are stuck with a couch I reclining position for a week. Waiting a week is unacceptable after having it work for only 6 hours!!Business Response
Date: 04/02/2025
Good Morning BBB,
We are very sorry to hear of the concerns that our customer is
having with the power sofa that was purchased from us here at Bob’s Discount Furniture.
We have been able to access the customer’s account and we do see that this
complaint is being handled with our corporate office directly.We will share this insight with our business partners and seek to
improve our customer experience for all of Bob’s customers. Thank you for
bringing this to our attention.Please let us know If the customer has any additional questions or
concerns.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureCustomer Answer
Date: 04/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:03/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a large dining set 1/2023, and purchased the additional warranty. The beginning of 2/2025, I had called for repair/replacement of the chairs and the tabletop. A technician came out about a month ago, confirmed at minimum 3 of 5 chairs need replaced, and the others repaired. Since then, I have had 7 reschedules, all via email, no communication at all, and now they are apparently coming out to clean the fabric on May 15th… on chairs that are to be replaced. I am unable to speak to anyone who can help with the issue. I am required to repost the damage within 30 days, but they can take 6+ months to help. I have a family of 8. And we can’t even sit together for dinner. I paid for an extended warranty that is not helping me at all. Every piece is going to need replaced because of excessive accidental damage due to not having all the pieces to the furniture to be able to use properly.Business Response
Date: 04/02/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer is having with the dining set that was purchased from us here at Bob’s in January of 2023. This furniture came with a one year warranty against manufacturing defects, this coverage did expire in January of 2024.
The **** ***** protection is a plan through a third party company, ********. ******** covers the merchandise damage resulting from a single accident and product breakdown for up to five years.
Accidental damage must be reported within thirty days of occurrence and they must be able to provide the necessary details to clearly indicate that this damage occurred through a single accident or incident and not through everyday use, misuse or abuse of the merchandise
As ******** is a separate company from us here at Bob’s, they have their own policy’s on how they offer recourse. The customer would need to continue communication with ******** directly to move forward with their claim.
We will share this insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing this to our attention.
Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureCustomer Answer
Date: 04/02/2025
Complaint: ********
I am rejecting this response because: I have called ******** multiple times, they just keep making new claims and claim numbers . It’s an absolute mess. There is a language barrier preventing me from getting the service. All of the requirements in the warranty were met. I reported the damage within days to each item, they were covered, and approved for repair, then my claim numbers all changed, and says they never even came out.. And are making their 1st visit in May… to clean the fabric. All of this is wrong, backwards, and just down right stealing money. If you offer a warranty but when there’s issues with the warranty you sell me, you take zero accountability because it’s a 3rd party. That’s absolutely absurd . Bad business practice. So I need to report within 30 days, but no accountability and time frame to have my items fixed. Good to know. I have 3 homes I furnish and will never do business here again. Thank you for clarifying that once you sell it, you don’t care what happens after. I will go purchase a new set elsewhere .My family and I deserve to sit and have dinner together. Thank you again for clarifying that once you make your money, you wash your hands of the customer. Have a beautiful day.
Sincerely,
***** ********Business Response
Date: 04/15/2025
Dear BBB,
We are truly sorry for the inconveniences and frustration the customer had with ********. I am sorry that in this case, we cannot honor your claim. It is never our intent to disappoint a Customer and again we want to apologize that we could not meet his expectations.
Kind Regards,
Thaymara C
Bobs Discount Furniture
Customer Care Corporate LiaisonInitial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Couch purchased: $1748.99 (includes $249.99/insurance)
Contacted: 11/2024.
I am filing this complaint regarding the poor quality of a couch purchased from Bob's Discount Furniture and the unsatisfactory service from their **** ***** insurance program. Within the first three months, the chaise lounge emitted a cracking sound when a guest sat on it and the frame caved. The couch pieces were misaligned, leaving a gap. The cushions deflated entirely and lost foam support, while the seating frame collapsed or lost its spring functionality. For a moderately priced couch, such wear and tear should not appear until at least three to five years of use.
When purchasing the couch, the sales representative assured us of the high quality products and that the **** ***** insurance would cover major concerns, especially deflated cushions and wear, which heavily influenced our decision to buy the coverage. However, when we contacted the insurance company in 11/2024, most of our claims—such as fraying, foam loss, and misshapen cushions—were denied. Although **** ***** agreed to inspect the springs, there were repeated failures during this process. On two occasions, the technician claimed no one was home, despite us being present and providing clear instructions about using our private entrance. Our functional Blink doorbell and outdoor cameras recorded no attempts to contact us.
Researching similar experiences, I found this to be a recurring issue with Bob’s Discount Furniture. Customers often receive low-quality products along with misleading insurance promises that fail to provide adequate coverage. In Illinois, someone went as far as filing a class action lawsuit because their insurance package was a scam.
Bob's must be held accountable for false promises made by the salesperson, and review customer service practices to ensure future customers do not face similar frustrations. This experience has been deeply disappointing, and I hope prompt action will address these concernsBusiness Response
Date: 04/02/2025
Dear BBB,
We are truly sorry to hear about the issues the customer is having with the merchandise. The sectional and chair came with one year against manufacture defects with Bob's Discount Furniture which expired on 10/14/23. After reviewing the account we did not locate any issues reported within the one year. The extended warranty against accidental damages with ******** is active however they can deny any claim within their guidelines. We recommend to contact them to discuss further details about any claims at ###-###-####. While our goal is to find every opportunity to satisfy our Customers; I am sorry that in this case, we cannot honor your claim. It is never our intent to disappoint a Customer and again we want to apologize that we could not meet his expectations. Thank you for understanding.
Kind Regards,Thaymara C
Bobs Discount Furniture
Customer Care Corporate LiaisonInitial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased couch and recliner from Bobs Furniture ********* 01/15,2023 along with extended warranty covers 5 years.
Filed claims on December 22, 2024 reclining mechanism's not functioning properly.
Tech comes out Feb 2-9-24 confirms issues but can not fix and orders parts.
Still no answer back and we cannot use furniture now since December 22, 2024.
Would like full refund at this point.Business Response
Date: 03/28/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer is
having with the Walker set they purchased from us here at bobs in January of
2023. This merchandise came with a one-year warranty against manufacturing
defects that did expire in January of 2024.The **** ***** protection is a plan through a third-party company,
********. ******** covers the merchandise damage resulting from a single
accident and coverage against break down for up to five years.We have been able to access the customers claim ( ticket number *******)
and we do see that it is currently pending with ******** directly. While we do
understand the frustration with processing time, the customer will need to continue
communication with ******** directly to have this handled.They can check the status of their claim at
**************************. Thank you for bringing these concerns to our
attention.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:03/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had a brand new couch delivered a little over a week ago. Haven’t been able to use it bc it’s tilted forward and you fall forward and roll off. Reached out and they said they would send a tech out, the tech came and sat on the couch and said everything was fine and left. Without looking at anything when clearly it’s not. The matching loveseat is fine. Reached out again to tell them the tech didn’t do anything and they told me the tech put in his report that everything was fine so there is nothing they can do. But the couch is not fine, and the tech never looked at it, I have cameras in my home that can prove he did nothing but sit on the couch and pet my dog smh. I’m not even looking for a new couch as the rude customer service lady said, I’m only looking to see what’s wrong that this one was delivered this way. Couch has not been used since we got it due to the issue, and has been in my home a little over a week.Business Response
Date: 03/27/2025
Good Afternoon BBB,
We are very sorry to hear of the concerns our customer has
been having with their new living room set that was just purchased from us here
at Bob’s. We have been able to access the customer’s account, and we have set
them up with an even exchange of their sleeper sofa.We will come swap the new piece for the current one in the
home at the same time, we typically do service this area Tuesday-Saturday.We do ask that the customer picks a day that they would be
pretty flexible as our trucks are routed geographically by the stops that need
to be made for the day. The customer will receive a time frame window 24 hours
before their scheduled exchange.We do look forward to hearing back from our customer and
getting this taken care of as soon as possible.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureCustomer Answer
Date: 03/28/2025
In their response they said they have set us up with an exchange but no one has reached out to us and they are still refusing to help us when we call. I would gladly accept an exchange, or even if they would send someone out to see what is wrong with this one. All I want is to be able to utilize the couch we bought, however they are making no effort to try and resolve this issue.Business Response
Date: 04/03/2025
Good Morning BBB,
We have been able to access the customers account, and we do
see that their exchange was scheduled with customer service for 4/3/2025.We can certainly understand if the customer would like to
keep this complaint open the exchange has been completed. We do look forward to
getting this taken care of.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureCustomer Answer
Date: 04/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to use my insurance for the frame problem that I have but they denied me for that , so I just want to know why they cannot use my insurance for fixing this frame of the chair.Business Response
Date: 03/28/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer is
having with the set they purchased from us here at bobs in February of 2021.
This merchandise came with a one year warranty against manufacturing defects
that did expire in February of 2022The **** ***** protection is a plan through a third party company,
********. ******** covers the
merchandise damage resulting from a single accident. Accidental damage must be reported within
thirty days of occurrence and they must be able to provide the necessary
details to clearly indicate that this damage occurred through a single accident
or incident and not through everyday use, misuse or abuse of the merchandise.
******** has the right to deny claims for coverage under their own guidelines.It is never our
intent to disappoint a Customer however due to a lack of warranty with us here
at Bob’s, and the customer not having an accidental damage reported to ********,
we do not have recourse moving forward. Thank you for understanding.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureCustomer Answer
Date: 04/21/2025
Complaint: ********
I am rejecting this response because:
I paid for the insurance for any defect for 5 years and this is the manufacturer defect that it broke with in the time range
Sincerely,
****** *****Business Response
Date: 04/30/2025
Good Morning BBB,
This merchandise came with a one-year warranty against manufacturing
defects, this warranty expired in 2022. The **** ***** insurance the customer
purchased is for 5 years against accidental damages.Unfortunately, the customer did not report a covered one
time accidental damage, they reported that this occurred due to normal use of
the furniture.We are truly very sorry however we do not have a resolution
moving forward regarding this claim. Thank you for understanding.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureCustomer Answer
Date: 05/05/2025
Complaint: ********
I am rejecting this response because:The frame is inside the covering of the material so if the frame is damaged within the time frame of the protection that they offered and I bought it than why are they considering this as normal wear and tear ,it’s from the manufacture that they guarantee their product lasts that long but it didn’t last that long.
And on top of that it’s the arm rest frame which is broken which is not even used for sitting , it’s just for arm , so than why that part broke?
Please explain.
Thank you
******
Business Response
Date: 05/08/2025
Good Afternoon BBB,
The **** ***** protection is a plan through a third-party company,
********. ******** covers the merchandise damage resulting from a single
accident for up to five years.We have been able to access the customers claim, the customer did
not report a one time accidental occurrence that caused this damage, they
reported that it happened during normal use of the product. Unfortunately,
normal use does not fall under a covered accident with the **** ***** plan.******** has the right to deny claims for coverage under their own
guidelines. It is never our
intent to disappoint a Customer but due to a lack of warranty with us here at
Bob’s and no covered accident reported we do not have a resolution moving
forward for this claim. Thank you for understanding.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount Furniture
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