Complaints

This profile includes complaints for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bob's Discount Furniture LLC has 219 locations, listed below.

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  Bob's Discount Furniture LLC

  428 Tolland Tpke Manchester, CT 06042-1765

  
• 

  Bob's Discount Furniture LLC

  5200 Brandywine Pkwy Wilmington, DE 19803-1469

  
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  Bob's Discount Furniture

  2520 Flatbush Ave Brooklyn, NY 11234-5123

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  Bob's Discount Furniture

  1488 E 79th Ave Merrillville, IN 46410-5702

  
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  Bob's Discount Furniture

  2753 Papermill Rd Unit M Reading, PA 19610-3328

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bedroom set from Bob's Discount Furniture, On 6-12-22, it was delivered on 6-22-22. I slept on it, from 6-22-22 until 7-5-20, and one of the legs on the bed crumbled while sitting on it. Even the dresser doesn't sit level. This is due to the flimsy construction. When I complained, they told me, that once the furniture enters the home they cannot accept it back. I have had the furniture for less than thirty days. I asked them to remove the furniture from my home and to refund my money. They told me, that they will repair the broken part, but cannot give me a refund. The furniture is so fragile, I am afraid it will break down again. I don't want to put my health at risk with this furniture.
  At the time of purchase, I was not informed of their refund or no return policy. I am requesting that Bob's give me a total refund Discount Furniture LLC, remove the bedroom set and grant me a refund.

  

  Business Response

  Date: 07/15/2022

  Good Morning BBB,

  We are very sorry to hear of the concerns the customer is
  having with their bed frame. We have reviewed the account and we do see the
  customer has been set up for an exchange and it is scheduled for 7/19/2022.

  We will take back the old frame at the same time we bring
  the new one to the customer.

  While our goal is
  to find every opportunity to satisfy our Customers; I am sorry that in this
  case, we cannot honor the customers claim for a refund. It is never our intent
  to disappoint a Customer and again we want to apologize that we could not meet his expectations. Thank
  you for understanding.

  Kindest Regards,
  Brittney W.
  Bobs Discount Furniture
  
  Customer Care Corporate Liaison

• Initial Complaint

  Date:07/12/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a bedroom set July of 2021,still waiting for a dresser. Found out it still has not been ordered. Talked to customer service July 9,2022, was told I would get a call July 9,2022. Never happened, nor on July 10,2022. I am making a complaint at this time because I have been lied to way to many times. I prefer you try to get to the bottom of this for me. I have a credit at bobs, we want the dresser to match the set we have had for over 11 months not a credit. I was told they are in stock all they have to do is order it,

  

  Business Response

  Date: 07/15/2022

  Good Morning BBB,

  The dresser was ordered on 7/11/2022 (Order number ********)
  and the store credit was applied for payment. This particular merchandise is on
  back order from the vendor and will not be in for 3-4 months. We are very sorry
  for any miscommunication the customer was given regarding availability.

  Once the merchandise comes into stock the show room will
  contact the customer so they can schedule the soonest available date.

  Thank you for bringing these concerns to our attention.

  Kindest Regards,
  Brittney W.
  Bobs Discount Furniture
  
  Customer Care Corporate Liaison

  Customer Answer

  Date: 07/15/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I still do not trust them because I have weekly emails from them saying they were working on it. When I called customer service I was told it had not even been ordered yet. We let them no about this in August 2021.Hopefully this claim stays open until I get the dresser to match the rest of the set we picked up in July 2021.
  
  
  
  Sincerely,
  
  
  
  **** *****