We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Autograph Dealers

AutographCOA, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Autograph Dealers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $150 US to AutographCOA, LLC, and I didn't receive any answer. Their phone is disconnected, and they didn't reply to my emails. IT IS A SCAM! I paid for their service on Feb.18, 2025. Invoice #*****.
    Transaction ID
    *****************
    I want refund

    Business Response

    Date: 03/20/2025

    ******** customer filed a dispute for a refund only AFTER our expert team reviewed and failed his submission as a forgery. Our service was provided in full and our consultant team spent a great deal of time reviewing your item before concluding Not Authentic. Proof of the official results being emailed to the customer 5 days prior to the date the customer demanded his refund are attached. Our terms of service clearly state that our signature review service cost is required regardless of the outcome of Pass or Fail. This policy is also the industry standard for every other autograph authentication company.

    Customer Answer

    Date: 03/27/2025

    $221.94
    ***********
    ********** **
    Details
    Transaction date Feb 18, 2025
    Transaction type DEBIT
    Category Other
    Merchant********************* * **
    What an ******** joke, farce, comedy.30 minutes to respond???,You are insane! Above is a proof from my **** statement that is was paid.$150 US= $221 ***. There is no resolution, no refund, no answer from this fake business. Is *** BBB now supporting a scam. It is a scandal. Why BBB exist in USA?

  • Initial Complaint

    Date:03/11/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 5 I mailed my autographed poster to AutographCOA so that it could be examined so that I could get a letter of authenticity for it. They had already determined that the signature was authentic based on photos I had sent them online. Because I wanted the letter of authenticity I had to send it to them. I mailed it Feb. 5. **** shows that it was delivered and signed for by autographcoa on Feb. 10. They said that turn around time to get your item back is quick 2 - 6 days. I hadn't heard anything so Feb. 23 I emailed them. I got an email back quickly from the owner of the company saying it was on his desk and it would be sent to me Feb. 24 or Feb. 25. By March 4 I still hadn't received it or heard anything so I sent numerous emails asking them to please send it back to me. I also sent a message to them on Facebook. I tried calling them but the number is just a a recorded message saying to send them an email. There is no way to talk to a live person. I just want my poster back. It is a rare poster and it is signed by a famous athlete. I don't understand why they aren't returning it to me. Please help me get them to return it to me. I paid them $145 but they have my poster which has a high value.

    Business Response

    Date: 03/12/2025

    This item is being shipped out today via **** ******** **** with Signature confirmation. Tracking Number
    **********************

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent an autographed book to AutographCOA, LLC for authentication services in August. I have the **** proof of delivery. AutographCOA, LLC billed me for authentication services and for return shipping. I have contacted AutographCOA, LLC four times via email. Now AutographCOA, LLC states they can't find my book. My book has been lost or stolen by AutographCOA, LLC. I have disputed the charges on ******, I am requesting my book be returned or restitution at market vale of $250

    Customer Answer

    Date: 10/13/2024

    I am requesting to withdraw / cancel complaint.  AutographCOA, LLC managed to 'find' my item and sent it. Issue resolved. 

  • Initial Complaint

    Date:08/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They requested payment via ****** invoice to authenticate my item but never contacted me again afterwards.

    Business Response

    Date: 09/13/2024

    Customer cancelled his authentication request and has been fully refunded.

  • Initial Complaint

    Date:02/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A complaint is being filed with the *********** ******** ******** ******. This Autograph Authentication Sevice fraudulently takes your money and then cancels the service request without notifying you.
    A request was made by email to authenticate a signature. A $20 invoice for a fee was issued by them to me that had to be paid before the process started. The process was to start with a picture of the signature and circumstances sent online to their email address for pre-verification and was supposed to take up to 7 days .
    After 9 days an inquiry was made as to what the initial results were. The "Lead Authenticator", Justin S******* responded with an email back telling me the results were emailed to me a "few days ago".
    In a response back I stated that I had NOT received anything and a check of my spam folders resulted in nothing. They were asked to resend it.
    There was no response after 3 days. I checked my bank account for the withdrawal, which was there. So I directed my attention to ******, which I had used to pay for the invoice. I initiated a dispute only to find that "Justin S*******" had cancelled the service without notifying me. This is a type of Financial Cyber Fraud as ****** does not notify you when a vendor cancels a purchase or service. They just assume your money has been refunded. I was smart enough to use ****** and smart enough to immediately dispute the transaction.
    ****** immediately refunded my money. Knowing the service had been cancelled by the business owner on their end.
    If I had not been paying attention I would be out the $20 after the ****** dispute window expired. There's your fraud.

    Business Response

    Date: 02/23/2024

    This customer submitted an autograph for review. Multiple experts from our team spent time reviewing the item and determined it appears to be a Forgery. After sending this result to the customer, he filed a payment Dispute of $20.00 in protest and is now pretending we did not send him a result. He is lying about requesting an additional result, which we always do immediately if requested.

    We have confirmed with our website tech that the results email was sent successfully. We also manually replied to the customer to let them know. Customer did not reply to us further, never requested an additional result, and only decided to file a payment Dispute after learning that his autograph is a forgery.

    Our Terms of Service on the invoice this customer paid and on our web site, both state that our service is Non-Refundable regardless of whether items are deemed to be Authentic or Not Authentic. Our service provides professional reviews of autographs and involves real time and expertise invested from multiple paid experts to analyze every submissios. Our service was successfully provided and completed and this customer only filed a dispute because his autograph is a forgery.

    Lastly, our service successfully reviews over 150 autographs per day on average, 7 days a week. We have thousands of active, regularly, satisfied customers who rely upon our expertise. This complaint is a disgusting attempt to slander our service and falsely refers to us as "a scam" and "fraud." In reality, the customer submitted a fake autograph and paid only $20 to find this out. Our service was completed within our normal time frame and the customer never even wrote to us with any sort of complaint before filing this complaint with BBB.

AutographCOA, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.