Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my truck on 5/9/2025. It was brought back into the shop on 5/19/25 with an error light saying, "Warning Light Illumination Unavailable Service Required". This has been happening often. First visit on the 19th and the dealership claimed to have opened a **** CASE on vehicle but had no solution and wouldn't write anything stating the truck was safe to drive. Later the ****case that was opened against my truck was false/lie as they were referring to another **** case same problem that was opened up previously. I ended up taking my truck home and reached out on Wednesday asking about an update from the **** Case. No answer or return call from Bernice, Service Manager as I had to leave a message. I stopped in on 5/23 asking if anyone has heard anything from the engineers about my truck. Bernie and Chris, Service writer claimed nothing yet. I left dealership. That weekend I lost my Active Lane Management & Auto Emergency Braking as those were now new lights erroring out as well as the previous one. Truck had approx. 1188 miles at this time. I brought truck in on 5/29 for a better look at it supposedly. They found wires broken under the driver seat which they repaired and claimed the truck was repaired. They had Aaron, Sales Manager drive my truck overnight and nothing happened again for him so they deemed my truck fixed. I picked up my truck on 5/30 in the afternoon. Not even 25 hours later on Saturday afternoon the original light is on again. I had to bring it back in on Monday June 2nd. Called ******** myself asking for assistance. ******** did a 3 way call with Valenti. Agent was told my truck was in for a wheel bearing issue. After that call I lost all faith in that dealership and now suspect warranty fraud against my truck. I contacted Aaron and told him I was coming back for my truck and to please have it ready. I ended up taking it over to ******* ***** ** *** ******* **.

  Business Response

  Date: 06/20/2025

  The 2025 R** ****, *****************, owned by **** ******* ********* was brought to
  the service dept of Valenti ******** ***** **** on 5/19/25 with the complaint
  of a warning light in the gauge cluster, "Warning Light Illumination
  Unavailable Service Required". The concern was looked at by a certified
  technician and as part of the diagnosis the technician searched for any recent
  **** cases or bulletins that may refer to this concern. The technician did find
  similar **** cases referring to this warning message but did not see that there
  was a remedy available yet for this issue. The miscommunication at this time
  was that the technician did not ****t a specific **** case with *** for this
  VIN but it was relayed to the customer that a **** case had been opened, which
  was incorrect on our behalf. When ** ******* ********* inquired about updates
  regarding his pending **** case the service advisors were not aware that a
  specific case was not opened and felt that they were still waiting for a
  response. There was an error in communication from the dealership but at that
  time there was no further remedy available had a **** case been opened.
  

  On 5/29/25, after ** ******* ********* made our service dept
  aware of multiple warning lights now appearing in the gauge cluster, the truck
  was again brought into our service dept for further diagnosis. At that time it
  was found that some wires were not properly connected or were damaged from
  original manufacture. The wires were repaired and the vehicle was test driven
  overnight with no warning lights illuminating at that time. These repairs were
  unrelated to the initial concern, Warning Light Illumination Unavailable
  Service Required, however at that time this message also did not appear. 
  

  On 5/31/25 ** ****** ********* called our dealership again to
  make us aware that the original warning light had appeared again in the gauge
  cluster. At that time the service dept was closed for the weekend but
  arrangements were made that we would provide a loaner vehicle and get his truck
  in again for diagnosis. On 6/2/25 ** ******* ********* contacted *** Customer
  Service, which had been discussed previously with the service advisor and
  manager as a possible avenue to get a more prompt response to this concern. Ram
  customer service contacted our dealership with the customer on the phone as
  well and inquired what the concern was with the vehicle. This phone call was
  answered by the service receptionist who was not familiar with the situation
  and incorrectly told the *** Customer service agent that the truck was here for
  a wheel bearing concern. The service receptionist had gotten this truck
  confused with another vehicle that was in for repairs. This was an honest
  mistake which has since been corrected with *** Customer Care with the proper
  concern being noted. There was no attempt at Warranty Fraud.
  

  I can understand ** ******* *********'s frustrations with the
  miscommunications from our service dept and I do not feel that this situation
  is an accurate portrayal of how we run our business. Since 6/2/25 this truck
  has not returned for repairs to our service dept. but has been brought to
  another dealership for further diagnosis. A **** Publication has come out
  addressing this warning light, which I have attached, and it does explain that
  there is still not a remedy for this concern but that a software update should
  be coming as a fix.
  

  If the desired settlement of
  this complaint is a Replacement then that would need to be addressed with the
  manufacturer of the vehicle or through the State of **** Lemon Law.  

  Customer Answer

  Date: 06/30/2025

  I just submitted a response and your system then gave me an error message.  now all the sudden the case is CLOSED?  WHY?  This matter is NOT done nor fixed.  What is the POINT of BBB if you are not willing to hold places accountable?

   

   

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was dropped off for recall work , and emissions defect on 27 Dec 23.
  Was called and told vehicle was ready for pick up on 4 Jan 24. Went to pick up on the 5th - recall work was completed. , emissions defect still present. Vehicle had branches stuck under the wipers ( both sides) , mud under wheel wells that was not present prior.
  Service rep reported issues with emission as well as a “ bent wheel “ on the inner passenger side of dually.
  Service rep - stated def pump needed to be replaced, cost would be $2200- part would take about 10 days to get in. We authorized the repair..
  Called several times over past weeks - they never responded. Emailed over their website- no response.
  Called dealership apologized to the operator for calling so much , but explained no one has returned my call . She paged someone and I spoke with Jerry- service Manager.
  Jerry took a few hours called me back - informed me that the DEF pump is broken and needs to be ordered, cost is now $2600 and no authorization was given for repair.
  I’ve been without the truck since 27 December- truck is still in need of repair.
  I haven’t even brought up the fact I know they took it for a spin and hit a branch with the wipers going .
  I’ve lost jobs because truck has been in operable . And no my inner wheel wasn’t bent when I dropped it off . If you hit a curb - you can definitely bend the outer wheel - inner wheel in a dually is you hit something good .- I don’t take this off road , I haven’t hit anything- I work at a marina.

  Business Response

  Date: 02/13/2024

  The customer has been contacted and we addressed his concerns and the the customer picked up his vehicle.

  Thank you,

  Rob Valenti

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought out my lease on my 2019 **** ****** on 17 Feb 2023. I turned over a check for the complete and whole amount owed on 17 Feb 2023. Valenti ****, ****** ** then charged me 600.00 for Registration that was only 157.00. I showed the Finance Rep the ** *** renewal and he showed no interest he wanted the 600.00. As of today, 9 March 2023 I have NOT received any paperwork *** the lease buyout. No Bill of sale NO nothing. I was told by the Finance rep when I signed all the paper work on 17 Feb that he would email those documents. That NEVER happened. I contacted Valenti **** numerous times *** to obtaining my documents and it was just a run around with the response of "we will check with the Finance Rep". Finally they told me they will mail me all of the documents. Again, still have not received any documents. The CT Emissions is due tomorrow, 10 March 2023 and I have NO registration to present to the testing center. I also inquired with Valenti **** about the Registration fee amount and was told I will need to reference the bill of sale to see what the cost was and then I can start to try to get the monetary difference refunded to me from Valenti ****. Seeing how I still do not have any paperwork from this transaction I can go no further. The fact that Valenti **** Finance rep has never reached out to me about any of this and that it is now 3 weeks on and I have no information is very Un-Professional and quite frankly disrespectful towards a Vatenti customer.

  Business Response

  Date: 03/10/2023

  The paper work along with the difference in registration charges have been mailed out to customer earlier this week and a copy of the registration by was sent by e-mail today. A hard copy of registration is available for pick up at dealership or we can put in the mail. Sorry for any inconvenience.

  Thank you,

  Rob Valenti