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Business Profile

Auto Detailing

Prestige Auto Cars

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased a used 2017 ******* ******* from Prestige Auto LLC in July of 2022, no less than a month later my newly purchased vehicle shut off mid-acceleration during rush hour traffic with not only myself but passengers in the car posing a safety issue to everyone on the road.

    Upon diagnostic inspection, at an authorized ******* dealership, we discovered a preexisting issue causing excessive oil leakage from the crank seal resulting in low oil levels despite adding additional oil.

    Further research using the VIN number revealed a prior issue being documented by a previous owner relating to a loss of power, oil leakage, and metal debris being found within the engine.

    I am seeking to return the car to the dealership as it was sold to me under the pretext that it was safe for the road and had no issues reported through ****** as told to me by the sales agent, but it is clear to me that this car is anything but safe for me or others on the road, and rather than gamble with my life trying to fix a car I have had less than a month I much rather be refunded for my purchase, as just today I had the inner cabin fill with smoke from the engine bay omitting a burn oil smell of which I was able to record the engine smoking just before stepping out of my car.

    Business Response

    Date: 09/20/2022

    We have made multiple attempts to rectify the mechanical concerns of the vehicle, the customer refused our service to check the vehicle and fix the issues that are being stated. The customer said he does not trust us to address the concerns, we are more than willing to help our customer and take care of the vehicle as our number one goal is the satisfaction of all our clients, but we are not being given the opportunity. As the customer refused multiple times to bring the vehicle in to be inspected and fixed. 

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