Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was asked by my cousin to cosign for an auto loan. On the day of signing they had me first put my initials then they had me tap to each question on the application. I kept asking if they had me as cosigner and not the buyer. At the end I didn't sign anything and again asked if they have me as the cosigner and they said yes. A day or so after my cousin took possession of the vehicle the finance company started texting me asking me to set up payments. I call the finance company and told them I was not the buyer of the car. I talked to them 3 times and finally they told me to call the car dealer and ask why my name is listed as the buyer. The dealer again kept telling me I was the cosigner. I asked them for a copy of the contract but the car dealer never sent it to me saying he sent it to my cousin and I was not the buyer. I asked the finance company for a copy of the contract and they first emailed me a copy and later mailed me a copy. When I told the car dealer I was listed as the primary buyer he first said to me "no you are the co-signer ". I told him I have a copy of the contract and that is when he said I have to work out the payments with my cousin. On the copy of the contract sent by email to me from the finance company it listed me as the first signer and my cousin name under mine. I never used my finger to sign my full name only my initials and the actual signatures are electronic signatures and not a finger written signature. My cousin said she had already filled out the paper work on the day of the signing and they only needed my signature and an proof of income which I brought but they never asked me for. I have just recently started financing a car less than 2 years ago They led me to believe I was the cosigner and when I got the contract they switched it to me as the primary buyer. I want my name as the cosigner.

  Business Response

  Date: 05/27/2025

  The customer contacted us and was advised that o a vehicle is being cosigned for the finincial responsibility os equal 50/50 and not one being more responsiblke than the other, The costomer was concerned that automated payments would be drawn from his account, which we assured him will not happen, payments were setup to the account of the party he cosigned for and also the vehicle was registered in the other party name only by their request.

  Further the financial responsibility remains the same 50/50 which he was able to confirm with the bank the loan is with, customer now fully understands the financial responsibility of cosigners

  Please feel free to contact us should any additional information is required

  Regards

  Matt

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent me ****** showing clean title, asked me get my own financing(seemed odd).
  Contacted banks and applied. Not approved! The car is a branded title! They are lying to customer with fake car reports! I think that’s illegal! I keep text communication and copy of fake car report. Texted next day and no reply…. They are scamming people with brand titled cars and fake car reports!

  Business Response

  Date: 10/14/2024

  We double check the "auto check" report and still dose not show that this vehicle has a branded title

  Non the less this was and enquiry for information that was supplied using the car history we are subscribed to.

   

  Not sure what actions is expected in this instance

   

  Please advise

  Regards

   

  Matt

  Business Response

  Date: 10/15/2024

  We double check the "auto check" report and still dose not show that this vehicle has a branded title

  Non the less this was and enquiry for information that was supplied using the car history we are subscribed to.

   

  Not sure what actions is expected in this instance

   

  Please advise

  Regards

   

  Matt

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign the form whereas thre is problems with truck.The owner and sales rep lie to sale vehicles at this dealership . This dealership refuse to give inspection report and or any of the repairs they did when purchased the truck at the auction. I DO NOT WANT TEH TRUCK ASK MY BANK TO STOP PAYMENT DO NOT HAVE THE TRUCK. i DO NOT WANT THE TRUCK TOO MANY PROBLEMS THEY DO NOT WISH TO REPAIR.nO ONE WHOULD HAVE TO GET BURNED WITH THESE FOREIGNERS

  Business Response

  Date: 03/22/2024

  This customer inspected the truck for many days back and forth and brougth her own financing and took possessiojn of the truck after paying sales taxes and registration fees.

  Customer very rudly showed up with the vehicle claiming she no longer wants the vehicle regarding concerns she have some issues.

  This vehicle was purchased "AS IS" however we stand by our vehicles with a limited warranty with regards to the power train and seafty issues within the first 30 days 1500 miles . There is no seafty or powertrain issues. The concerns she have are mostly cosmetic , however we will do our best to resolved these issues and advise the customer accordingly

  Regards

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is horrible worse place I have gotten a car from. I got a car from this dealer I gave a large down payment. I also got a month warranty. Boss refused to give me paperwork for the car. Also recipt of downpayment. Kept saying I was going to get all " that paperwork threw mail". Never got that threw mail. Nor was the car registrated after he said "he had sent in the paperwork to the RMV" went directly to my insurance there was no existent of my car being registrated. Nor was it pending also went to the bank that he processed the loan from. No downpayment also was given to the bank. After I gave it to him went back and asked for my paper work did not want to give to me. Nor did he want to fix my car the right way. With the list i gave to him tht i got from a mechanic tht needed fixing. They all created this whole big agruement over fixing my car and my paperwork. Called the cops told them I was traspassing. When i simply just wanted them to check my car and wanted copys of my paper work. Showing proof i purchased the car. N this was just with the boss... that adam boy was super disrepectful as well. Invited me to fight direpected my family as well. Was very unprofessional dirty in talking. Place is really ghetto. He dont take into consideration any concerns you have. This is just a shitty dealer ship so r the employees! I would not recommend this dealership to anyone. He owned one before and it got shut down for same exact reasons!

  Business Response

  Date: 02/12/2024

  These Customer purchase a vehicle out of state and was issued a Temp Tage for 30 days and was advised as soon as the registration was completed and lien perfected they will receive the Registration in the mail. The did not understand and started behaving in a wat that we had no choice to call the cops to have them removed from the dealership. 

  Customer was advised by the police officers of their rights regarding protocals of a vehicle purchased with a lien

  Regards

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 02/09/2024

  The ** *** sometimes takes as much as 90 days to issue titles, and sometimes longer if there is a paperwork issue with regards to clerical errors

  Customer will absolutely reveive title in the mail, directly from *** once issued

   

  Regards

   

  Matt

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/01/2023 i financed a vehicle from this dealership. The first day of puling my vehicle off their lot no less than 20 mins the tire sensor light came on the dash followed behind the check engine light. i went back to the dealership and one of the mechanics told me it was just the tire needed air. so he proceeded to put air in the tires and told me that the light should go off once the vehicle has been driven for atleast 10- 20 mins. The lights on the dash have not turned off so i texted a picture to the finance manager arvid @ 11:59 am the following day 05/02/23 - he advised me that they will check the car out when i come and pick up the plate. Since may 2 there has been no progress on this vehicle. Owner Matt stated that he would trade out the car for anything on the lot. i insisted if their isnt any car on the lot that i am interested in can we just fix the car . he stated that the car just needed a 02 sensor , i took the car to pep boys and they told me the car needed more than a sensor, the battery needed to be replaced and a few other codes popped up with the car, ive been calling tis place for 6 months because i work full time and woulnt be able to make it during business hours. ive spoken to the owner 11/25/23 which is matt he told me he woud be able to either switch out the car for me monday 11/27/23 also stating that he would give me a call monday morning. today Maritza and arvid informed me that they will not be able to assist with my matter at all they will not fix the car or trade the car out for nothing different i have to fix my own problems that i am having with the car even tho ive texted and called and complained about the problems this car has been giving me since the first day i pulled off the lot .

  Business Response

  Date: 12/13/2023

  This Customer , wants to be updated to a luxary car, and we are not able to get her approved for the cars she have been choosing, she several co-signers without any success. If the customer have her credit situation restored , we may be able to help her down the line. Regretfully at the moment it is not possible . The issues the customer is having with the car . Tire preasure sensor and 02 sensors are all wear and tear items that is the responsibility of the customer.

  Please feel free to contact us , should there be any additional information required

  Regards

  Universal Motors

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a 2018 *** ******** from Universal Motor on December 10 2022
  Two weeks after the purchase on Dec, 29 2022 the check engine light turned on.
  I returned to the dealer (universal motor)to have it check.they inspected and treated
  The Cadillac converter with an oil treatment and reset the check engine light settings
  January 8th 2023 .returned vehicle to universal motor as check engine light returned.
  Same process was repeated.
  Universal motor owner stated he would order new catalyst and replace.
  January 15, check engine light came on again
  Returned to dealer owner reported still searching for part
  January 18th call in for status and owner reported he still looking for parts.
  February 28th I contacted universal motor owner reported
  Still looking for part
  March 3rd returned to dealer for status report.universal motor owner referred me to another dealer for a quote on repair.
  Owner denied payment for repair as it was too costly.
  Owner refuses to take vehicle back or work on vehicle.
  I went to *** on April 3rd and paid inspection.
  *** Dealership stated after inspection
  That both catalyst converter need replacement.

  Business Response

  Date: 05/22/2023

  Our records indicate that at the time of sale , this vehicle had just completed a emissions test on 12/09/2022 which is good through 12/09/2024 

  This vehicle was sold with an extended warranty , however emissions issues are not covered . Our records do not reflect any prior complaint, regarding Catalyst Convertors and further we will not take responsiblity at this point

  Regards

  Arvind

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: It appears you are denying the statements you made to me on or around November 18th saying that I could bring the truck back and you'd return my car to me and are implying that I am being dishonest about the amount of times I have contacted the dealership trying to reach Matt. This is infuriating and disappointing. Do not use a timeline as an excuse when I have done nothing to slow this process down and everything to try to speed it up. Not only that but you were notified that the truck had issues THE DAY THAT I BOUGHT IT when I BROUGHT IT BACK TO YOU IMMEDIATELY, and I was assured it was minor. I am feeling like I am intentionally getting pushed around in hopes that I will just give up and not say anything else. Such will not be the case. 

  
  
  Sincerely,
  
  
  
  ****** ******

  have to wait for the title to finish transferring. I paid to put a rush on the title and paid for an overnight mailing label for the processed title to make it to the lienholder, & called the dealership and explained what was going on. Since the title finally arrived on Dec 9th, I've never been able to reach Matt again. I'm either told that he's out that day, or that he is busy &and he will call back (he never does). When I explain my issue to the person I talk to, I'm that no one else there can help me besides Matt. I've been driving this truck back & forth to work for over 2mos now. It will sometimes lurch violently when you attempt to speed up from a stop. It will sometimes shift out of the current gear but hesitate shifting into the new one, the engine RPMs will spike, and then the truck will lurch hard as it completes the shift. It will frequently make a loud vibration sound which will stop when I let off the gas or press it down. Once it even began to shudder violently as I was driving.

  Business Response

  Date: 01/12/2023

  Good morning

  Mr******* ****** has came to us from ***** state based on the price of the truck, he test drove the truck and stayed for 3 days in **, he did the financing throw his own CU, we tried to offer him warranty.
  when ********* called his warranty with us was expired, we did offer him a extended warranty which he did refuse, he did call us couple days ago regarding return the truck which we can not do that.

  thanks

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 10/04/2022

  hi there

   

  this truck is 2013 **** **** and it was sold as is. mean we had refund the customer 200 on the first time and 700 on the second time which we did not have too

  he took the truck to a different repair facility when we had tell him to bring it back and we can work on it but we do not refund customer to have thier cars worked on other shops

  thanks