We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Transportation

Cross Sound Ferry Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 11, 2023 I booked a round trip ferry reservation priority service so that I may be up front on the ferry and not so close around other vehicles. I use the ferry service very frequently as my family lives in the *** ******* area. This particular morning when I went back down to get into my car after arriving in *** ******...a ******* was butt up against my ****** driver side door. I noticed that there was no block put under the *******'s tire, therefore, it slid over to my car and scratched the door panel. An incident report was filed with the ferry service and I was told they would need to check the cameras and get back to me in about 2 weeks.

    I have since contacted them 6 times by phone...left messages with a person named Chip B******...inaddition I have sent an email to the ferry service...and NO ONE has even acknowledge my call or messages. No contact with me at all.

    I am asking for a refund of my trip that day....so that I may use the money to get my drivers side door buffed and painted. I am hoping that by filing this complaint, you will be able to help me in resolving this issue.

    thank you
    ***** ********
    ###-###-####
    *******************

  • Initial Complaint

    Date:08/08/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early June, when I was looking into how to use Ferry on ***** ****** through *** ****, I found out about ***** ***** Ferry on the Internet and through voice messages that 45% discount is applied to membership when using Ferry. During the trip to *** ****, I wanted to get a discount rate by using the membership that I signed up for after arriving at Terminal via **** ******, but unlike the Internet information, I found that the discount rate was only applied to limited customers on board the expected discount rate was not applied
    I think the exaggerated advertisement that I want to get a 45% discount rate refund that was not applied when I used Perry, and that anyone who joined the membership can get a discount rate should be improved
    My wife and I made a trip to ***** ****** via *** **** to celebrate our 32nd wedding anniversary at that time. Therefore, I request that I refund the amount of $31.45 to my credit card (last credit card No : ****) by applying a 45% discount rate out of the $65.00 paid before boarding the ship.

Cross Sound Ferry Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.