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Business Profile

Transportation

Cross Sound Ferry Services

This business is NOT BBB Accredited.

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Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Nicholas J

    Date: 10/15/2024

    I booked a 5:30pm ferry on 10/11/2024 out of Orient Point. I hit massive traffic on the way and knew there was possibility I wouldn’t make my reservation. I arrived at the ferry terminal at 5:20pm and was fully prepared to be turned away. To my surprise, the ticketing agent scanned my QR code reservation, printed out a ticket and handed it to me. He then told me to “hurry and go right to the ferry” which I did. As soon as I drove up to the ferry the attendants began barking at me and said “you’re not getting on this ferry back up”. I then asked to speak to a “supervisor” who came out and said “you were late there’s nothing I can do”. I tried explaining the situation to him, that I was given a ticket. He goes “what can I tell you it’s his first day and you were late. You’re not getting on this boat”. (Keep in mind while this was going on the ferry was still firmly attached to the ramp). I then asked if I would compensated for this inconvenient mistake on their part, he scoffs and says “absolutely not!” Frustrated I then went inside the office to request a standby ticket. The woman at the counter printed it out and told me to go to “lane 2” I then drove back around to see the initial ticketing agent who told me “lane 1” as I drive down the same “supervisor” goes “lane 2”. What nonsense was this? I went back inside and asked for a refund (minus $15) absolutely absurd “customer service”

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