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Business Profile

Medical Equipment

Medicaleshop Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Medicaleshop Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Medicaleshop Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/18/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 10/7/2024 we went onto Medicaleshop**** and purchased materials we give patients prior to surgery. The advertised quantity was listed as 96/case on their website. When we received our order, we noticed that they had only shipped 48/cs. We called them thinking that it was an honest mistake or that the rest of the shipment was on back order. The person on the phone was rude and tried to tell me that we were incorrect. I have the receipt which states 96/cs and a picture of their website which states 96/cs. I asked to speak to the manager and the manager refused to get on the phone. Medical supplies are expensive, especially surgical supplies. The company should honor what was advertised on their website.

      Business Response

      Date: 10/18/2024

      We appreciate the opportunity to address the complaint submitted by Heidi Davies regarding order number *********.
      We understand that Heidi received 48 packs, with each pack containing 2 wipes, totaling 96 wipes. We want to assure you that the order was fulfilled according to the description on our website.
      In light of this, we have processed a refund for half of the order amount, totaling $49.23, as a goodwill gesture to address any confusion and to demonstrate our commitment to customer satisfaction.
      If Heidi would like to discuss this further or has any other concerns, we encourage her to reach out. We value our customers’ trust and are dedicated to resolving issues as they arise.

    Medicaleshop Inc. is BBB Accredited.

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