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Business Profile

Auto Accessories

Torque Detail

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product on 5-12-23 and made a mistake. I only wanted one product but with the way they have their website I got 3 products. I seen the mistake right away and tired many time to contact them. They never responded to any of my emails. They do not have a number to call. I returned the product right away but never got a refund or even a response. Please can you help.

    Business Response

    Date: 07/03/2023

    Hello, We did reply to the customer giving an option for a partial refund or she could return the product for a full refund. She did not reply to our email. She can reply to us and we will assist her further. 

  • Initial Complaint

    Date:06/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a bottle of their ceramic detail spray and received an empty envelope- that didn’t even look like it was sealed in the first place. I’m not surprised it was empty as it was a terrible way to ship a bottle. I have been trying to contact them for days now by email and social media (with pictures) for a replacement and have received NO RESPONSE! I also have video footage of the empty envelope being delivered to my house. Never in my life have I had such a terrible experience with a “Company” All I wanted was a replacement but now I just want a full refund, as I will never buy a product from this company again.

    Business Response

    Date: 06/02/2023

    Hi,

    The customer received a refund. 

    We consider this matter as resolved. 

  • Initial Complaint

    Date:03/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered the product on January 16 2023, Order #474227
    As it indicates the product is a ceramic spray, once applied its supposed to protect the clear coat of the car surface, avoid spots, and give you a ceramic shine, the rain is suppose to slide right off. Unfortunately within 3 days the car had rain spots all over. The main purpose of purchasing the product is to avoid rain spots especially living in ******* that it rains all the time. I quickly inform the company Via email and there response was wash the car. There suppose to money back guarantee within 60 days. Have been contacting them but no response

    Business Response

    Date: 03/10/2023

    Hello,

     

    The customer was refunded for this transaction.

  • Initial Complaint

    Date:11/18/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 11/3/2022 and the products were shipped on 11/9/2022. I received the shipment on 1/14/2022 and several items that were ordered and paid for were not included in the shipment. These items were missing from the order:
    (2) bottles of torque detail ceramic spray
    (1) bottle of turbo ceramic waterless detailer
    (2) applicator pads
    -approximately $110 of the $271.58 total order
    I
    A telephone number was not provided by the vendor for customer service, but an email was listed to report concerns.
    I sent an email on 11/14/2022 to outline in detail the items that were missing from the order. I provided a copy of the receipt and packing slip. I had no response so I followed up with additional emails on 11/15/2022 and 11/17/2022.
    Having received no communication from the vendor on resolution to my issue, I had no recourse but to file this complaint.

  • Initial Complaint

    Date:11/03/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a three bottle deal from torque on 10/24/2022 said 5 to 7 days for delivery it the 2nd of November and still no package I’ve emailed the business 3 times no response I misplaced my order number but I’m sure my name and address is in their system

    Business Response

    Date: 11/03/2022

    The package is currently in transit and will arrive tomorrow. 

    Here is the tracking number:

     

    ******************


    The customer was informed. 

    Customer Answer

    Date: 11/04/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *****    

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/25/2022 I purchased an order for $247.41 that I did receive my purchase but had to return upon immediate inspection due to the shipment having leaked from the inside. The website guarantees your money back within 60 days but I simply wish to exchange my shipment for a new, undamaged shipment. I've attempted numerous times to contact the seller via their contact info(they do not provide a contact phone number) but have yet to receive a reply of any kind.

    The order number is: #444364
    The *** tracking return number is: ******************

    Customer Answer

    Date: 10/14/2022

    This message is in regards to my complaint to the BBB regarding complaint complaint ID # ********. The company I filed my complaint against finally reached out to me today, Oct. 13, to let me know a replacement order is being shipped to me. Communication has been made and my complaint for the moment seems to be resolved between myself and the company in question.

    Thank you for your time and efforts.

    -*****

  • Initial Complaint

    Date:08/08/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 31st 2022, I ordered a ceramic detail spay from torque detail website. The product was sent August 2nd my order number was ******. When I received the package, it was empty! I've reached out several times via email as this is the only form of communication to them. I have not received any response back. Upon searching further into reviews by other clients I can see this has happened to many people and the company is non responsive. I'd like my money back.

    Business Response

    Date: 08/15/2022

    Hello,

    We sent a replacement to the customer.

    Please see the attached with the email thread. 

    Let us know if you need more help.

    Thanks,

    Support Team 

Torque Detail is NOT a BBB Accredited Business.

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