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Business Profile

Handbag Manufacturers

Dooney & Bourke, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handbag Manufacturers.

Complaints

This profile includes complaints for Dooney & Bourke, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Dooney & Bourke, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 110 total complaints in the last 3 years.
    • 32 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email today saying I owe for a purchase from 1/29/21 $125.55, after being disconnected , on hold for over 20 minutes, the agent said that there were problems within their system, I never got what she was taking about, the design of handbag, they apparently sent out a bunch of emails and their lines were flooded, I asked how they sent out merchandise without payment, they had issues
      To get an email about a year and 8 months later is pathetic
      I looked at my orders and I never ordered anything with this order number on it
      I asked for an email to show this is corrected, they can’t do this
      Wow, great company, sure don’t want to buy from them again, how messed up are they really!
      I want this off my record,

      Business Response

      Date: 08/04/2022

      During a recent review of we found that there was a glitch and some customers were not billed for items that shipped.  The customer ordered a *******.Hobo.Navy.   please see attached invoice

      Customer Answer

      Date: 08/04/2022



      Complaint: ********



      I am rejecting this response because:

      I thought I was billed, why would it even ship if it was not paid for, so to come back 17 months later is crazy because they don’t have any idea of what they are doing.I dont feel this is my problem, they can take the loss because they are obviously incompetent of completing a sale correct. I have bought from Dooney a lot over the years and never had a problem, maybe they need to figure out their issues, I will not ever purchase from them again. I feel like I am due an apology for what they have done to me. This better not affect my credit in any way because of their mistake. When I talked to them they admitted they messed up. I am in business high end sales, we would never do this to a customer!

      Sincerely,



      ***** *******

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have previously purchased items from Dooney and Bourke and receive emails from them. I received a notification of a "special release " satchel in April 2022 that looked great. The email implied it being a specialty item with limited quantities. My girlfriend's birthday is in early July, so I immediately purchased the advertised satchel on April 29, 2022 to give to her on her birthday.
      She took the satchel home and I noticed that I hadn't seen her wear it and subsequently asked if she didn't like it. She was afraid to hurt my feelings, but eventually admitted that she normally likes smaller purses/satchels. She reported that she never wore it and that it's still in the package. I told her that I would return the satchel and she could pick out another item that she liked from Dooney&Bourke.
      Unfortunately, Dooney&Bourke didn't care that I purchased the item early for a birthday gift, that it was never used, still in the package and the style is still showing on the website. Their rhetoric is constant, saying that because the purchase was more than 30 days, they will not accept it as a return or consider an exchange under any circumstance. I will never buy from Dooney&Bourke again and encourage anyone shopping for a purse/satchel to consider another manufacturer. The worst customer service I have ever encountered.

      Business Response

      Date: 08/02/2022

      We are sorry for the inconvenience caused to the customer.  As a one time courtesy we will except the return.  For a full refund the item must be new, never been used and in restockable condition.  Please return the item via *** or insured mail.  please include the original packing slip.  if you do not have the original packing slip, please include your name, address, daytime phone number and the reason for the return.  Your reference number is **********.

       

      Return to:

      Dooney & Bourke

      ** ********* ****

      ******* ** *****

      Customer Answer

      Date: 08/02/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** *******

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought Dooney and bourke bags from I thought was *** ( I have pictures of the website which they have since changed) they are knock offs and keep fight me to refund
      I have all my emails invoice to send you I also contacted *** company

      Business Response

      Date: 08/02/2022

      We apologize for any inconvenience caused to the customer.  Unfortunately, the item was not purchased from us and we can not offer a refund.  Customer should contact the seller directly.

    Dooney & Bourke, Inc. is NOT a BBB Accredited Business.

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