Reviews

Review Details

• Review fromShirley E

  Date: 04/02/2025

  5 stars
  I would like to give a review for Chris H**** with Climate Care, he was one special person that helped me so much. Got my Heater working and My Water heater. I'm elderly and he checked off all my rating of a Service Repair person.
  Thank you Chris H**** for all you did.
  Shirley E********

• Review fromLinda F

  Date: 08/06/2024

  1 star
  They came to open and service my AC this spring. Only competent thing they did was change the filter.
  Made some adjustments and supposed repairs to the tune of $1200+.
  We went out for the evening. When we got home, the main part of the house was 89 degrees, family room 93degrees.
  They came two days later. They said a part on the furnace was faulty. They shut down the heating part of the furnace and left on the part that heats the water.now I have to repair that heating element.
  A few weeks later, I realized there was some kind of motor or something running in the attic. They came back to inspect.
  I was told it was put in as a temporary fix because there is another part on the A.C that needs to be fixed. That was a month ago.
  Now there is a part on the furnace and the A. that need repairs still outstanding.
  Since then, I have called, texted and left messages at the office with Meghan, and Dave and Terrence to find out what the part are and what we can do to get these fixed. (Two parts. Furnace and Ac.).
  I worry about a motor going in my attic in this heat and causing a fire. I think it’s dangerous. . It doesn’t stop.
  Meghan doesn’t return calls either. I think she recognizes my number and clicks over to answering service so she doesn’t have to talk to me anymore. I have been trying for about a month now. LONG ENOUGH!!!
  In the future, I worry that if we didn’t have heat in the winter, we would freeze to death before we got service from them.
  I have never left a negative review before. But I make an exception here.
  I don’t even want to give them one star for a review. They deserve a zero.

• Review fromFrank O

  Date: 02/24/2024

  5 stars
  Dave Soderstrom of the Norwalk HVAC company Climate Care is the best!

• Review fromRichard D

  Date: 02/19/2024

  5 stars
  I have known climate care and their team for some time, and could not think of a better company to work with.
  I highly suggest using them.
  We recommend them to all our family and friends.

• Review fromSteve A

  Date: 02/18/2024

  5 stars
  In an era where leadership often takes a backseat to profitability, encountering a business leader David who prioritizes integrity and empathy above all else is both refreshing and inspiring. David has not only set a benchmark for ethical leadership but has also fostered an environment where empathy is the cornerstone of every decision.
  From the outset, it's evident that David operates with a high degree of integrity. He is consistently transparent in his dealings, not just with clients but also with their team. This transparency builds trust, a rare commodity in today's business world. He makes it a point to ensure that their actions always align with their words, thereby setting a powerful example for their employees. His commitment to integrity has cascaded down through the organization, creating a culture of honesty and ethical behavior that is palpable to anyone who interacts with the business.
  Empathy, the ability to understand and share the feelings of another, is where this business owner truly shines. Dave has an innate capacity to connect with people on a personal level, which is evident in how they interact with both employees and customers. His empathy is not just limited to understanding others' feelings but is actively demonstrated through actions. Whether it's going out of their way to accommodate a customer's unique needs or being genuinely concerned about their employees' work-life balance, their empathy is always in action.
  In conclusion, Dave’s approach to leadership through integrity and empathy is not just commendable but sets a standard for others to follow. In a world that often prioritizes the bottom line over people, their leadership style is a beacon of hope, demonstrating that success can be achieved without compromising on core human values. Dave’s leadership is a testament to the fact that when integrity and empathy are at the forefront of business, everyone, from employees to customers, benefits.

• Review fromSteven M

  Date: 02/18/2024

  5 stars
  This company is very professional and did an amazing job. I highly recommend this company

• Review fromAl O

  Date: 10/26/2022

  1 star

  Al O

  Date: 10/26/2022

  Climate Care has a habit of taking customers' money and disappearing. I made a deposit, they promised to come back in two days max to replace a part. A month later, the job still wasn't done and I had to submit a dispute with my bank to get my money back.
  I disputed the charge and got my money back. Nine months later I received a bogus bill from Climate Care for almost $1000 for work they never performed. Moreover, I sold the place several months ago. I filed complaints with the Federal Trade Commission and the Attorney General of Connecticut for fraudulent charges.

  Climate Care, LLC

  Date: 10/27/2022

  ****** our apologies, as the invoice was sent in error. The initial deposit amount for the work was indeed refunded to you. No balance is due and the invoice has been cancelled out.

• Review fromMatthew M

  Date: 10/13/2022

  1 star
  We hired Climate Care to install a new HVAC system to a apartment attached to our house. The installation was done improperly and the system was inoperable. We were not able to get David to come back to the house but he verbally agreed to pay the 3rd party we had fix the leak in the coolant line and faulty TxV valve. David never returned any calls or made a payment and the amount was over $1,000.

• Review fromDeeS

  Date: 08/29/2022

  1 star
  Climate Care was dishonest from the start. The company shared an inaccurate estimate and then went $10,000 over that cost after installing the AC units. After this, we found that the product the company ordered was defective. We tried to get in touch with Dave, the owner, who then was very hard to reach. He did not ever respond in a timely manner, making us wait weeks to hear back and then sending subcontractors who never found any sound conclusions on what was wrong. We are now $30,000 into the problem without a working AC system in my daughter’s room. This is a deceptive company with bad customer service and unreliable. They should be investigated for deceptive practices.