Business Profile

Publishers Periodicals

Belvoir Media Group, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Belvoir Media Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

72 total complaints in the last 3 years.
27 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I previously filed a complaint against this organization but cannot find the company name under which it was filed. They operate under numerous names and therefore have artificially favorable ratings on some sites. Fact is they are a scam organization. The previous complaint was that they sent my mom a book I know she did not request then started demanding payment. In response to the complaint they said they had evidence of her requesting all books but would clear the account and stop all mailings. That was November 2024. Here we are near the end of January 2025 and they've sent ANOTHER book as well as one of their absurd invoices. Here's the fun part - my mom died in September 2024 so there is absolutely no way she has requested the last two books. Given their overt scam practices I'm certain my mom never intentionally requested any books. There is a formal complaint on a government site where they were cited for deceptive practices in how they determine books have been "requested". There's also a formal letter on the Federal Trade Commission site where they had to be told by the FTC to remove false and misleading language and products from two of their sites - again multiple sites for one company. Suspect at best. They also do not provide any means to call them - everything is by email. The refund sought is for the money my mother spent as a result of their scam operations.
Business Response
Date: 01/24/2025
Hello,
I am very sorry for you loss. Please note that your Mom registered for a continuity program whereby books are send automatically if a pre-emptive opt out post card is not returned. We don't want to send a book to someone that does not want it. In this case, I unfortunately understand why the postcard was not returned. I will clear your account balance and remove all promotions.
Again, very sorry for your loss.
***
Customer Answer
Date: 01/24/2025

Complaint: ********

I am rejecting this response because:
In the previous BBB complaint I noted she died and your organization failed to take the necessary action to ensure no other books were sent. Also, at that time your rep who responded to the complaint stated your organization had received individual cards from my mom confirming a desire for each book, including the one sent in November. Now you're stating the books are on auto-ship and that a postcard would need to be returned to stop shipments. Unless you provide a "stop" postcard with each and very clearly and prominently note that as the process with each delivery, it is a completely unreasonable to think the elderly you target will know the process. Please provide documentation showing my mother agreed to book deliveries, either individually or auto-shipment, whichever you decide is the truth you want to claim. I still expect some compensation for the money you scammed from her over the months or years she was prey to your unscrupulous business practices.

Sincerely,

****** ***
Business Response
Date: 01/24/2025
I am very sorry for you loss and you are obviously in alot of pain. Again, your mom registered for a continuity series and postcards are mailed prior to each shipment as an additioanl opportunity to opt out. I have cleared your account balance and took you off the promotion list. Not sure what else I could do for you.
***
Customer Answer
Date: 01/26/2025

Complaint: ********

I am rejecting this response because:
There is nothing about this complaint which can be indicate any pain I might be in. You're organization is a scam. Cards are NOT mailed prior to each book being sent because AGAIN she died in September, you sent a book in November and another in January. I say with absolute certainty neither book was preceded by any other mail from your organization, from any of the names it operates under. As for your uncertainty about what else you can do, simply reference the original complaint as well as the Rejection stating you can provide a refund of $200.00, which is generously low, for all the money you scammed out of my mom while she was alive. Nothing you've written this time, and nothing in the previous complaint is true, or at best it's all contradictory. It's absurd how many complaints there are on Consumer Affairs' site, complaintsboard.com, and the other names you do or have operated under prior to your current identity of bottomline.inc.

Sincerely,

****** ***
Business Response
Date: 01/27/2025
*******,
As previously stated, I am very sorry for your loss. I have removed your Mom from our mailing list and cleared your account balance. We run a reputable company and serve value health information to our customer base. If you continue to slander our company, we will need to react to protect our reputation. I hope you can heal and we are able to leave this matter here.
Regrets,
***
Initial Complaint
Date:01/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They sent me an empty package that was taped up by the post office. There was nothing in the package. I took back to the post office in ********** ** and they sent the package back to them marked refused. I don’t know why it was sent to me I did not order anything from them. I think this was end of November or early December 2024. They sent me a bill in December and I clearly marked on the bill that I did not receive anything from them and to please stop sending a bill for something I did not receive. I got another bill today they have no phone number on their invoice so I looked I. Line and found a number but not certain if it is correct or not. You could only leave a message and I did so but no response as of yet
Business Response
Date: 01/23/2025
Hello,
Please note that you registered for an annual continuity program, hence the receipt of the book. In this case, unfortunately, it appears that the packaging was damaged in transit and delivered without the book???? Have never heard of this happening before but so be it. You returned the remains of what was delivered but we had no way of knowing who you were, hence, bills were mailed. Please note that i have cleared your account balance and will no longer mail you promo offers for valuable health information. I am sorry the transaction did not work out and still hope you try us again in the future,
Ron
Initial Complaint
Date:01/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My grandfather ***** ****** passed away in May 2024. He has received 2 books from this company since then that he did not order (obviously) and then bills of almost $50 for the books. I have attempted to contact this company via phone, through their website and via mail to return the unopened books and stop this subscription. Their business practice appears to be predatory to the elderly and their lack of response is suspicious. Looking for assistance.
Business Response
Date: 01/15/2025
Hello,
I am very sorry to hear that your Grandfather passed. Please note that he was in an annual continuity program so he received the books automatically. Prior to shipping the books, a postcard is mailed providing for and additional opportunity to opt out of the program. Considering the unfortunate circumstances, when the card did not come back, the books shipped. Please know that our company is far from preditory and actually provides very useful infrmation. We would be happy to credit the account upon return of the books.
Again, my condolences.
Ron
Initial Complaint
Date:01/13/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer of Belvoir Media for decades.
I always renew my subscription in a timely manner.
Despite this, I have not received, the November 2024, December 2024, and January 2025 publication of ******* *** *****.
I would very much appreciate someone sending the three missing issues from my subscription.
I keep a library to assist with a cat rescue.
I called on customer service numerous times and immediately contacted customer service when I did not receive the November 2024.
I subscribe to **** Informed Delivery Service, so the issues were not lost in the mail system.
Thank you Kindly
Business Response
Date: 01/13/2025
First off, Thank you so much for your long term business which is greatly appreciated. I am having the missing issues and then some mailed to you today and should be in hand by the end of the week. I am very sorry for the trouble and thank you again for your business.
Ron
Customer Answer
Date: 01/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I greatly appreciate your favorable resolution as I do value your publications.

Sincerely,

******* ******
Initial Complaint
Date:12/11/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sometime in early July, 2024, my wife [**] received an unsolicated book from Bottom Line Books. It came with a bill for $56.16.
The book shipped back to Bottom Line Books on 15 July 2024, with a note to Cancel her "account" with them.
In September, 2024, she recieved another bill for $56.16 from Bottom Line Books. She called, the person on the phone confirmed that the book had been returned.
We recieved another bill for $56.16 om early October, 2024, again for $56.16. This bill was mailed back to BLBooks on10-7-24 with the notation: "This book was returned to you on 7-15-24. After receiving another bill, I called on 9-24-24 and confirmed the book was returned. I will not pay for a book that I did not want & so was returned to you! (signed by) **"
Now we have a fourth bill from Bottom Line Books, again for the same $56.16. It is being mailed back to them, with the following notation: "I returned thsi book months ago. I called 9-24-24 and you confirmed you had received this book. Please stop sending bills. (signed by) **"
What else can we do?
Business Response
Date: 12/11/2024
Hello,
I am terribly sorry for what appears to have been a terrible experience. Certainly not what we intended!! I have cleared your account balance and you are all set.
Ron
Customer Answer
Date: 12/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. (Assuming, of course, that we don't receive any additional billings.)

Sincerely,

******* *****
Initial Complaint
Date:12/09/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have asked to cancel the subscription for months and they continue to send books and get me on the hook for either shipping or to write a check to keep book to avoid hassle. I am elderly and feel they are targeting elderly people. This has to stop I have great credit and don’t want to be out almost $40 every other month when I’m on a fixed income. Please help stop this.
Business Response
Date: 12/09/2024
Hello,
I am very sorry for the frustration. I checksed the customer service records and see no cancellation requests. In addition a post card was mailed prior to the book mailing providing an opportunity to opt out. No post casr was received back so the book was mailed. This is also an annual book for it is not $40 per month, but t=rather $40 per year. I am very sorry for the misunderstanding. I hope you opt to keep the book, however, if you want to return it we will process a full credit.
Thank you,
Ron
Initial Complaint
Date:11/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received book I did not order on Nov. 1, 2024. Want to return it but not pay postage; actually don't trust company to admit receiving the book back even if I do send it at my own expense, given what I have read from other customers who experienced the same problem. I have so far paid nothing, and I am guessing that the company will charge me for future books. A couple of years ago I did buy a book, but its quality was poor and I resolved never again to buy another book from Bottom Line.
Business Response
Date: 11/21/2024
Dear *** ****,
I am not sure what you are asking for and seems your complaint contains insults rather than an "ask"?? Please note that you signed up for a continuity service, hence the delivery of this book. We even mailed you a postcard prior to mailing the book to confirm that you wanted delivery.....alternative was to opt out which you did not do. We shipped the book in good faith and would expect payment accoodringly. Should you deceide to return the book, we will issue a prompt credit to your account. My hope is that you decide to keep the book.You mentioned poor quality but this is a hardcover book filled with useful information to enhabce your life. Thank you for trying us, but again, if you return the book, you will be credited.
Ron
Customer Answer
Date: 11/28/2024
I’m confused about your latest message to me. The company has not responded to my communications I ended up paying postage to return the book sent to me. In my opinion, the case isn’t closed.
*************
****** ****

********************
Initial Complaint
Date:11/20/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Line Books sent me a book that I never ordered. According to internet, this company is running a long time scam. I am returning to post office. I want this company to take me off their list and never mail me anything again.
Business Response
Date: 11/20/2024
Hello *** *******,
I am sorry you are frustrated by the arrival of this book. Please note that you reqistered for an annual continuity program whereby a new book arrives each year. Prior to shipment, we mail a post card providing an final opportunity to opt out as mailing an unwanted book is frustrating for you and costly for us.....a lose/lose.
My hope is that you look through the book, find valuable information and opt to keep it. If not, mail it back for a full credit. I hope you opt to keep it.
Ron
Customer Answer
Date: 11/20/2024

Complaint: ********

I am rejecting this response because:
I never received a postcard you are describing. I am 85 years old and am constantly bombarded by mail and phone calls from scammers trying to take advantage of me. You are one of them. I am dropping off the unopened parcel at the post office. Take me off your list and do not ever mail me anything again.

Sincerely,

****** *******
Initial Complaint
Date:11/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a book unsolicited from Bottom Line Books. I would like to return it. There are no return instructions on the invoice. There are no return instructions on the web site. There is no customer service phone number listed on the web site. I have already used the electronic customer service contact form on the web site and have not gotten a response. How do I return the book?
Business Response
Date: 11/18/2024
Hello,
Please note that you registered for an annual continuity program whereby a new book is mailed each year with valuable information to enhance your health and wealth. I am hoping you will look through the book and opt to keep it. If not, please return the book to Bottom Line Books ** *** **** *** ****** ** ********** for a full credit.
Thank you,
Ron

Customer Answer
Date: 11/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Please note that I still feel this business uses deceptive and predatory marketing techniques. They claim I "registered for an annual continuity program". The truth is that I failed to read the fine print and fell victim to their scam to send out as many books as possible to unsuspecting customers knowing that the majority of the people would rather pay for the extra book, than go through the hassle of finding out how to return it. They do not indicate what address should be used for returns on the invoice nor on their BottomLineInc**** web site. They do not provide a customer service contact on that web site other than an electronic form, which I filed twice and still have not gotten a response. I did not find a suitable phone number until I came to the BBB site to file a complaint. I now know that contacting the main company, Belvoir Media, rather than Bottom Line Books, is the best way to reach them. I am sure they have a host of lawyers who could prove they did nothing illegal. So, I will not fight this issue further.
Sincerely,

******* *******
Business Response
Date: 11/20/2024
Please know that sending writing, printing and mailing books randomly with the hope people pay for the book is not a business model. Please note that we mail postcards prior to shipping the book to provide an easy opportunity to opt out. We do not want to ship an unwanted book.......a hassle and frustration for you and costly for us. I am sorry you were not satisfied with the new book and we will issue a full credit upon receipt. Would hate to lose you as a customer and hope you will try ius again in the future.
Ron
Initial Complaint
Date:10/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a book in the mail entitled **** *****, **** ****. I didn’t order. I don’t want it. I plan on returning it and I don’t want any further contact from this company.
Business Response
Date: 10/14/2024
Hello *******,
Please note that we have an order card from you for this book., It is the ONLY reason we would ship a book.....certainly not random shipments!! We gurantee customer satisfaction, which is very important to us, so when the book is received back, we will credit your account and no balance will be due. I am hopeful, however, you will take a look at the contents of the book, will value the information and opt to keep it and remit payment accordingly.
Thank you,
Ron

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Belvoir Media Group, LLC is NOT a BBB Accredited Business.