Reviews
This profile includes reviews for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,567 Customer Reviews
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Review fromRobert M
Date: 03/30/2025
1 starRobert M
Date: 03/30/2025
Plumber did nothing because he said he saw improper plumbing. The leak was in the tub drain and still leaks. He took pictures on his phone and did not touch anything ! I see I was charged a call:
Job Number XXX
Status
Accepted
Job Complete
Your job has been completed. Thank you for being a valued member of the HomeServe Family.
HomeServe USA Corp.
Date: 04/01/2025
******* we are sorry to hear you are dissatisfied. Someone from the Office of the President will be reaching out to you soon. KimReview fromCheryl S
Date: 03/29/2025
5 starsCheryl S
Date: 03/29/2025
HomeServe, thanks for sending electrician Mr . Hill to take care of my service call. He was very professional, on time and fixed all my issues. Job well done. Look forward to my next service callHomeServe USA Corp.
Date: 03/31/2025
*** ****** thank you for your feedback. It is wonderful to hear that you had a good experience with us and our contractor. -ShermonicaReview fromMichael C
Date: 03/28/2025
5 starsMichael C
Date: 03/28/2025
Howard L at Hers and His Plumbing sent to my house through Home Serve was a Godsend. Home Serve has been a great ally to have indeed!HomeServe USA Corp.
Date: 03/31/2025
*** ********* thank you for your feedback. It is wonderful to hear that you had a good experience with us and our contractor. -ShermonicaReview fromJenny H
Date: 03/28/2025
5 starsJenny H
Date: 03/28/2025
They were very helpful in getting me a plumber to fix a leak. Was repaired within a few days and the process was easy and seamless.HomeServe USA Corp.
Date: 03/31/2025
*** ******* thank you for your feedback. It is wonderful to hear that you had a good experience with us and our contractor. -ShermonicaReview fromR. P.
Date: 03/27/2025
1 starR. P.
Date: 03/27/2025
Hired HomeServe to install a new gas furnace. Five weeks after the install there was a gas smell in the basement. Called the gas company only to find out that there was a gas leak!!! Reached out to HomeServe to have my concerns addressed as I was extremely upset. They pretty much just blew me off. No care, compassion, empathy or anything. My entire house could have exploded. My pets could have died and my family as well. I am very disappointed in the lack of knowledge, ownership, workmanship, expertise that was displayed. They didn't even pull the permits that were required. I had to address this as well 5 weeks after the install. There was negligence but basically, we got LUCKY, so they don't care. I lost my confidence in them and now I live in fear in my own house. I was advised that upper management would be in contact with me yet, it has been over 3 weeks, and I still have yet to receive that phone call.HomeServe USA Corp.
Date: 03/31/2025
***** thank you for taking the time to share feedback about your recent Interior drain line problem. We strive to identify issues and make repairs quickly, when necessary.
We see that you worked with a Specialist from the Office of the President and one of our network providers, who have discussed the final assessment with you. We hate to hear that you were not completely satisfied. – Shermonica”R. P.
Date: 03/31/2025
Wow, what attention to deal? you can't even get the issue correct. Did you even read the review?? It was a GAS LEAK??????????? not an interior drain line problem. I contacted the office of the president over a week ago and still have yet to hear back from the operation's upper management team. No one has done a final assessment nor addressed my concerns on the negligence in this matter.Review fromBernice A
Date: 03/27/2025
5 starsBernice A
Date: 03/27/2025
Excellent service, had a water line leak, someone was here within an hour after I reported the problem. The company rhat repaired the leak was also excellent, I was very pleased with them, they explained the problem and the fix. HAPPY Customer!!!HomeServe USA Corp.
Date: 03/31/2025
*** ****** thank you for your feedback. It is wonderful to hear that you had a good experience with us and our contractor. -ShermonicaReview fromJames B
Date: 03/27/2025
5 starsJames B
Date: 03/27/2025
Have been a customer for over 5 years and they have always been prompt, professional and recently went beyond to find a plumber after all the local ones were doing hurricane related work. I recommend them highly.HomeServe USA Corp.
Date: 03/31/2025
*** ******* thank you for your feedback. It is wonderful to hear that you had a good experience with us and our contractor. -ShermonicaReview frombarbara L
Date: 03/27/2025
5 starsbarbara L
Date: 03/27/2025
100 pct rating when I called they immediately took action and had
ace mechantal get in touch with me came the following day fixed the problemHomeServe USA Corp.
Date: 03/31/2025
******** thank you for your feedback. It is wonderful to hear that you had a good experience with us and our contractor. -ShermonicaReview fromPatricia H
Date: 03/27/2025
5 starsPatricia H
Date: 03/27/2025
The plumber that was sent by Homeserve was So Nice, Professional & Respectful. He Provided Outstanding Service! Everything Is Working Well! Thanks So Much! I so appreciate having Homeserve. It is really financial helpful to be able to pay $ 25.00 for a service vs. having to pay the entire bill each time for a plumber. I was skeptical at first when I signed up for Homeserve, but it has proved to be a God Send while trying to keep up my properties. They always send top knotch people and I have never had a probem with them.HomeServe USA Corp.
Date: 03/31/2025
******** * Thank you so much for your kind review. Glad we were able to assist. Let us know if you need us again in the future. ~HannahReview fromPatricia D
Date: 03/26/2025
1 starPatricia D
Date: 03/26/2025
On October 10, 2022, I called HomeServe and paid $390.11 for the Premium Plus Annual Plan. During this call, I informed the representative that the bank account on file was no longer valid and requested it be removed. However, on October 25, 2022, HomeServe attempted to deduct $458.96, causing overdraft fees from my bank. I was able to resolve this issue after speaking with Jamie from the corporate office.
In 2023, we canceled our HomeServe service, but on March 4, 2024, they deducted $334 from my bank account. I called and emailed several times, speaking with Customer Service, who confirmed that my account was canceled and initially denied any record of the $334 deduction. I provided proof of the charge, and they assured me that a credit would be issued. After several months of calls and emails, I have yet to receive the promised credit. I ended up closing the bank account and today 3/26/2025 I received a letter from HomeServe for non-payment, this company is ridiculous and fraudulent, and I strongly recommend calling a local furnace company for your annual tune-ups instead.HomeServe USA Corp.
Date: 04/11/2025
******** - we are sorry to hear that you were unhappy with the information you received. I will have someone from the Office of the President reach out to you soon. ~Hannah
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