Reviews
This profile includes reviews for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,563 Customer Reviews
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Review fromBernice A
Date: 03/27/2025
5 starsBernice A
Date: 03/27/2025
Excellent service, had a water line leak, someone was here within an hour after I reported the problem. The company rhat repaired the leak was also excellent, I was very pleased with them, they explained the problem and the fix. HAPPY Customer!!!
HomeServe USA Corp.
Date: 03/31/2025
*** ****** thank you for your feedback. It is wonderful to hear that you had a good experience with us and our contractor. -ShermonicaReview fromJames B
Date: 03/27/2025
5 starsJames B
Date: 03/27/2025
Have been a customer for over 5 years and they have always been prompt, professional and recently went beyond to find a plumber after all the local ones were doing hurricane related work. I recommend them highly.HomeServe USA Corp.
Date: 03/31/2025
*** ******* thank you for your feedback. It is wonderful to hear that you had a good experience with us and our contractor. -ShermonicaReview frombarbara L
Date: 03/27/2025
5 starsbarbara L
Date: 03/27/2025
100 pct rating when I called they immediately took action and had
ace mechantal get in touch with me came the following day fixed the problemHomeServe USA Corp.
Date: 03/31/2025
******** thank you for your feedback. It is wonderful to hear that you had a good experience with us and our contractor. -ShermonicaReview fromPatricia H
Date: 03/27/2025
5 starsPatricia H
Date: 03/27/2025
The plumber that was sent by Homeserve was So Nice, Professional & Respectful. He Provided Outstanding Service! Everything Is Working Well! Thanks So Much! I so appreciate having Homeserve. It is really financial helpful to be able to pay $ 25.00 for a service vs. having to pay the entire bill each time for a plumber. I was skeptical at first when I signed up for Homeserve, but it has proved to be a God Send while trying to keep up my properties. They always send top knotch people and I have never had a probem with them.HomeServe USA Corp.
Date: 03/31/2025
******** * Thank you so much for your kind review. Glad we were able to assist. Let us know if you need us again in the future. ~HannahReview fromPatricia D
Date: 03/26/2025
1 starPatricia D
Date: 03/26/2025
On October 10, 2022, I called HomeServe and paid $390.11 for the Premium Plus Annual Plan. During this call, I informed the representative that the bank account on file was no longer valid and requested it be removed. However, on October 25, 2022, HomeServe attempted to deduct $458.96, causing overdraft fees from my bank. I was able to resolve this issue after speaking with Jamie from the corporate office.
In 2023, we canceled our HomeServe service, but on March 4, 2024, they deducted $334 from my bank account. I called and emailed several times, speaking with Customer Service, who confirmed that my account was canceled and initially denied any record of the $334 deduction. I provided proof of the charge, and they assured me that a credit would be issued. After several months of calls and emails, I have yet to receive the promised credit. I ended up closing the bank account and today 3/26/2025 I received a letter from HomeServe for non-payment, this company is ridiculous and fraudulent, and I strongly recommend calling a local furnace company for your annual tune-ups instead.HomeServe USA Corp.
Date: 04/11/2025
******** - we are sorry to hear that you were unhappy with the information you received. I will have someone from the Office of the President reach out to you soon. ~HannahReview fromStacey P
Date: 03/26/2025
5 starsStacey P
Date: 03/26/2025
Chris Has Been To Our House Multiple Times For Several Appliance Issues. He Is Always Good At Problem Solving, Explaining What The Issue Is, Offering Parts, And Installing With Professionalism. He’s Also Great With Our Dogs! Thanks Chris!HomeServe USA Corp.
Date: 03/27/2025
*****, thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you were satisfied with our service provider. We provide high-quality service, and your feedback truly motivates us. Have a great day! - ElisaReview fromPat F
Date: 03/26/2025
5 starsPat F
Date: 03/26/2025
I’ve had HomeServe for 4 years now and it has been a very professional and efficient company to work with. As a senior citizen living alone, it is a great comfort to know that This company is going to do all it promised to do when I call for help.HomeServe USA Corp.
Date: 03/27/2025
**** thank you for your awesome feedback. We hope to always be able to help when you need us. Have a great day! - ElisaReview fromMelba Yvette G
Date: 03/25/2025
5 starsMelba Yvette G
Date: 03/25/2025
Provided A Great Service Explained All The Details Of What Was Done , Best Of All Worked Very Neatly, Even Cleaned Up Before They Left. Will Definitely Continue Using Them If Needed For Plumbing Services. Thank You.HomeServe USA Corp.
Date: 03/27/2025
****** thank you for taking the time to share your experience! - ElisaReview fromMarsha A
Date: 03/25/2025
5 starsMarsha A
Date: 03/25/2025
HomeServe was very prompt in getting me scheduled for service. The technician was attentive to my needs and very helpful.HomeServe USA Corp.
Date: 03/27/2025
******* thank you for sharing your awesome feedback! We hope to always be able to help when you need us. Have a great day. ElisaReview fromGreg C
Date: 03/25/2025
5 starsGreg C
Date: 03/25/2025
Nate Was Amazing! He Knows His Way Around Boilers. He Knew Quickly That The Initial Pump Was Defective And Replaced It. Our House Is Finally Quiet.HomeServe USA Corp.
Date: 03/27/2025
***** thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you were satisfied with our service provider. We provide high-quality service, and your feedback truly motivates us. - Elisa
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