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Business Profile

Newspaper

Norwich Bulletin

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The delivery of the paper has been haphazard at best. 53 missed deliveries, automatic charging of credit card unauthorized. Can not delete card from account. Customer Service phone number sends your call to the *********** telemarketing "boiler room " call center. Call center states the complaints will be forwarded the the Norwich Bulletin. The Norwich Bulletin does not follow up on missed deliveries.

  • Initial Complaint

    Date:02/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Sunday subscription for the newspaper every weekend for a year. I ordered this subscription and paid for one year and also paid an advance tip for whomever may be delivering my paper. I signed up October 1, 2022 and have not received one paper but they took my money. I have made multiple calls, all with the same results. Promises to deliver the paper but as of now, February 21st, I STILL have not received the subscription I have paid for. I tried to ask for a refund and they are refusing to refund my money.

    Business Response

    Date: 03/08/2023

    We have processed a refund of $77 for the payment made in October.  

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid upfront for a subscription. We have had more missed deliveries than papers delivered. The issue is reported each time there is no delivery. I have called numerous times and been told the problem would be rectified. Last week when I called, I was told the district manager would ensure the paper was delivered each day and we have still not received a paper since that day. I am tired of filing complaints and calling them with no resolution especially after paying for the service upfront.

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying for a home delivery subscription of the Norwich Bulletin since September. They have not delivered the news papers. I have filed numerous complaints for non-delivery on their website and have called numerous times. I have also requested a refund which I have not received and they continue to charge my account monthly. The charges are listed under ****** *****?

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