Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, May 27th 2025, the car of my Guest, ****** *****, was towed from the visitor lot of the ******* ******* ********* ******* located at 1*** ******** ***, **** ********* ** *****. The car was not in any violation of posted rules, had been there for under 24 hours, and was within the visitor zone. At roughly 4:30pm, ****** and myself realized his white 2012 ****** ******* was missing from the visitor lot. The car was towed ~42 miles to the MyHoopty towing lot in ******** **. The unlawful towing across the state resulted in charges of $5.65 for each mile over 2 miles. Including base rates and tax, MyHoopty demanded $427 in cash to release the vehicle. They do not accept any form of payment other than cash. I have previously had my Ford Explorer towed from ******* ******* by MyHoopty in a similar manner, with no recourse except for some reimbursement from my landlord on a rent payment to the order of $200 because of my complaints.
  
  I drove ****** to pick up the vehicle from ******** at 7:15PM on the same day of towing. The employee that towed and released the vehicle to ****** was rude and dismissive when on the phone to schedule the pickup. And while I was sitting in my car outside of the lot's office with the car window down, he came up to my window with no prompting, pointed at my parking sticker and stated that "your parking sticker is coming loose". I then asked if he intends to tow my vehicle again, at which point he stated "I just might". A verbal argument ensued as he walked away to release the Subaru that ****** had payed to retrieve. Threatening to tow my vehicle without any proper cause, because there is little recourse to fight it, just after towing my guest's vehicle with no proper cause, is not acceptable. This business is taking advantage of people by towing with no justification, towing from dozens of miles away to inflate prices, and threatening retaliation using the same actions. They should be closed permanently.

  Business Response

  Date: 06/16/2025

  Thank you for bringing this matter to our attention through the Better Business Bureau. At MyHoopty, we are committed to operating in compliance with all applicable regulations and the parking policies established by the properties we serve.
  We understand your concerns regarding the towing of your guest’s vehicle, a 2012 ****** ******* owned by ****** *****, from the parking lot at ******* ******* ********* ******* on May 27, 2025. Our towing services are conducted at the direction of property management and in accordance with posted signage and parking regulations. As a resident with a parking permit, you likely signed a parking agreement with ******* *******, which outlines the rules for both resident and visitor parking, including any restrictions in the parking lots.

   

  The Complex relies on these agreements to ensure fair and consistent enforcement.

  
  To address this specific incident, we would need to verify the circumstances of the tow, including the vehicle’s parking status and compliance with posted rules. Since this complaint pertains to Mr. *****’s vehicle, we respectfully request that he contact us directly to discuss the matter, as this will allow us to review his case efficiently and confirm the details.

  
  Additionally, we take allegations of employee misconduct seriously and are concerned about your description of the interaction with our staff. We would appreciate further details to investigate this matter thoroughly and ensure our team adheres to professional standards.

  
  Please have Mr. ***** reach out to us at [contact info] with the vehicle details and any relevant documentation. We are committed to resolving this matter fairly and value the opportunity to address your concerns.
  

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction occurred on 11/12/24. I am a case manager for a state program that assists elderly clients with receiving in-home services. Every 6 months I am required by the state to visit my clients for a reassessment. I was able to secure 2 client visits at the same location, *** ****** *** ** ******** (******** **** ******* *******). With my client roster, I have been frequently visiting this location over the last year and a half with no issues on parking. After arriving at the complex I had parked in an area that did not indicate it was not permitted to visitors and later took video evidence. After my visits I was surprised to find my car was missing and was given a number to call by their housing management. I was again surprised by the fact that my car was taken all the way to ********* ** to their Mr.Hoopty business. My father had to pick me up while volunteering at our local soup kitchen and we arrived there much later, inconveniencing my other clients I meant to visit for the day. After explaining my situation to the staff and informing him I had taken a video of where I parked, he did not seem to care or offer any kind of solution, only that I can't take out my car until I pay the ludicrous amount of 347.05. Unfortunately I became irate, but only due to the robbery I was feeling knowing the price was due to my car being towed such a ridiculous distance from where it was as if there was nowhere else it could've been taken. I finally gave in and handed them $350 and was not offered any change, something I let slide since I wanted to leave asap. From my quick search online, there are more than numerous complaints against their business throughout the years of similar nature where cars are towed when their owners are away from them for a few moments. I pray someone sees this and helps to answer for these injustices that ripple through these extortion actions. Please let me know of any steps that will be taken to my email and thank you for your time.

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The towing company illegally charged me more than the legal towing amount. They also towed me for a non legal reason for “parking head in” in a visitor spot. There was no signage present on the property either.

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misrepresentation of policy. I.e. Sign Posted on side of building complex with myhoopty llc email stating visitors parking rules . No designated clearly visible visitor parking markings in lot. Also sharing lot with closed Diner but claiming jurisdiction over those parking spaces as well. It seems myhoopty and property management have some kind of arrangement where they tow any vehicle in lot to a tow yard 26 miles away., and charge the mileage. According to myhoopty representative, they operate with a secondary procedural policy. Which is not listed in sign attached to complex. There is a severe lack of clarity and that is what adds to the confusion. It seems it would be an easy fix to remove the sign , amend the sign , post other signage which would make it clear to
  All who enter the lot, where or if there is parking available! The fact that they share the parking lot with another business., yet tow from the whole lot speaks to the kind of business practices on display. Yes according to them the BBB is a dinosaur! But a staple of validity. Which in this case myhoopty doesn’t share its principles. I’ve attached documentation of the whole lot. Including sign attached to the building complex which is very misleading! Along with the lack of visibility of any “marked” parking spaces. Visitor or otherwise. The handicapped signs I guess they couldn’t work around those.

  Business Response

  Date: 09/08/2023

  Thank you for sharing your concerns. It's essential to clarify that our company operates with integrity, professionalism, and within the boundaries of the law.
  We are contracted to enforce parking regulations for the propertis we patrol, and we adhere to strict guidelines. If a vehicle is towed, there are clear and justified reasons for that action. While I understand the inconvenience this has caused, I assure you that our team acted according to our carefully designed protocols.

  
  Because you are not the owner of the vehicle, we ask that you have the vehicle owner contact our office directly. We will be more than willing to discuss the specifics of this case and address any legitimate concerns.

  
  Our sign policy, is within the law. 
  

  We take pride in our commitment to fair and responsible service, and we are always willing to discuss our actions openly with those directly involved. We stand by our procedures and our team and look forward to resolving this matter with the appropriate parties.

   

  In the future stop directing your employees to trespass park on private property and you should be good. 

   

  Thanks

  Customer Answer

  Date: 09/15/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I am the owner of the vehicle.  It is a business vehicle. 1 thing has nothing to do with the other. Fix your signage. The signage is a misappropriation, and is not within the law. You are operating in ambiguity! You know this. The condescending way in which you speak to the people who’s cars you tow, confirm this. It is sad that within the climate of this country , financially or otherwise, companies choose to do business this way. You have spotters that alert you to people in the driveway. You send your tow trucks which are close by already.  Because there is no way that your tow truck gets to new ******* ** within the 20 minutes one takes to deliver groceries upstairs or drop off an elderly family member.  Reprehensible the way “myhoopty” does business. Thirsty, towing someone’s car 25+ miles to another town, and charging them for mileage.  There are plenty of other tow companies in new ******* **, that are closer. Again, you can say you operate within the law, and with integrity.  But the actions say something different.  REMOVE THE SIGN! Simple.  But you don’t because it allows you to operate in confusion.  Then you only take cash! And don’t give change… absurd!! It’s 2023 and you only take cash and give no change. Let’s be serious. I am not satisfied with this decision.  My name is ******** ******* **** *** is my business.  Thank you. 
  
  
  
  Sincerely,
  
  
  **** ***

• Initial Complaint

  Date:02/02/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 2/1/2023 i went to pay a fee to Myhoopty for the holding of my vehicle and to pay for them to tow my vehicle back to my home i was promised my vehicle would be delivered on 1/30/2023 i was told mt car would not start. i started the vehicle myself and decided not to turn my title over to these people i have been given the run around , hung up on and treated very rudely .. i went to the shop and was told i could not be given the name of the supervisor .. when i spoke with someone i was told my vehicle would be delivered btwn 10 and 2 because no flat beds were available i drove to the place and 3 flatbeds were just sitting there again the guy would not give me the supervisors name they took my money and stated it they dont do paper reciepts and i will get the seconfd part of my reciept when the car is delivered