We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

BBQ Supplies

The Grill Daddy Brush Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in BBQ Supplies.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Grill Daddy Brush ******* clean grill brush on 2/17/2024. Since then, the brush has been leaking water over the past several months, and even when I first bought it, the brush head was always loose and wobbly, Eventually, the plastic part above the metal brush cracked and the brush itself completely broke off. I've owned a few Grill Daddy brushes over the years and never had this problem before. I bought the brush online stating that there is a 1 year warranty and would like a replacement. I've tried calling (number not in service) and have sent an email through the Grill Daddy support website and to another email listed on the website with no response for the past weeks.

  • Initial Complaint

    Date:07/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    The company finally reached out to me via email and sent me a replacement item which works.  Thank you, I am sure this was in response to your inquiry.

     

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a Grill Daddy Grill Brush from their website (buygrilldaddy***** on 02/08/2024, been trying to do a return. I go to their website and fill out the return information (Order # and Zip Code) and I get a response "NO Order Found". I also tried calling the company at their listed phone number of ###-###-#### and get told the number is no longer in service.

  • Initial Complaint

    Date:08/08/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4 Authentic & Original Grill Daddy Pro Safety-Clean Brush with Bristle Lock (0rder # *****) were ordered on June 8th, 2023. My credit card was charged $107.97 on that date. I did not receive the products and have contacted the Grill Daddy company numerous times by email, phone call and even text message as to where my products are with no response from anyone in the company. The product is great but their customer service is nonexistent.

    I have never had the need to contact the BBB before and appreciate any help you can give me. Thanks so much!

  • Initial Complaint

    Date:08/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Grill daddy Bbq steam scrub brush on June 5th order number ***** for $39.98.When I went to use it, the product started leaking water where the seem was where they put it together. At that point I got in contact with the company and requested a new product and they proceeded to send me a new one on 7-12-23 order number *****, and when I tried using the new one it also had the same problem. I tried getting a hold of them via email and phone number stating I wanted my money back and haven't heard from them since.

  • Initial Complaint

    Date:06/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've placed an order for 2 BBQ brushes on June 18th 2023 for the cost of $108 CAD, delivery included. A week later, no news, I contacted them to find out the status of my order. After several emails and calls, I received one email with apologies and asking me what I wished to do (wait for the delivery or cancel). I've answered that I wanted to cancel, as this was meant to be a gift and that I would buy it in my hometown (it wasn't available then, but they received some).
    After that, no news at all from them. I called, emailed several times, no answers anymore.
    11 days later, I get a notice from UPS stating that I needed to pay import fees of $56.79.
    This was NEVER mentioned to me when I ordered. I do order from other business in USA and when there are import fees, it is mentioned.

    1- if I accept the charges and return the items, my refund will likely be minus the delivery charges, as stated on their website.
    2- If I don't accept the package, same problem. It will be return and I'll be reimbursed an insignificant amount

    My last email to them was to ask that they reimburse me at least half or my order for all the trouble and the extra costs.

  • Initial Complaint

    Date:05/31/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Grill Daddy sent holiday emails advertising a free replacement brush (head) with any order. I went to their website which stated the same so I placed an order and never received the free brush head. After contacting them via email to let them know, I was told that the order I placed didn't qualify for a free replacement brush (head). This is misleading and deceptive to the consumer as both their emails and website stated a free brush head would be included with ANY order.

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product advertises steam cleaning grill. Product does not hold water (leaks). Tried to contact seller by phone, text and email for two weeks with no response

The Grill Daddy Brush Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.