Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been trying to get out of this apartment since the owners changed a few months back because the additiinal monthly fees were getting crazy and building maintenance stopped. Paid out the remaining 2 months even without living there. Also paid electric straight through to the end. Left the house in great shape with the exception of one bathroom cabinets that needed repaint. Received email with link for further charges totaling 346.36 on with oct 25th with no mention of the 350 damage deposit. When we called to clarify if this amount was to be removed from the damage deposit. Was put on hold disconnected and emailed a new bill with new fees and new prices for old fees. Simply adjusting it to suite their needs. After the continental financial extortion from the new ownership and judging by how many of the tenants have left already for similar reasons. We hope you can help bring some justice to this terrible organization. With a small amount of investigation into their Financials I'm sure you will find many discrepancies. Other tenants and plenty online reviews already say the same things. That said we plan to pay the outstanding amount so they don't damage our credit as they verbally insinuated.

• Initial Complaint

  Date:10/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 30, 2024, I signed a lease with *** ***** ** ******* *****, June 2024 ******** sold property to another company. When I signed the lease I was told that my rent would be 1902.00. Each moth my rent is $2,030.01, I am being charged an additional $25.00 + $7.00 +$32.00 for trash services that I know longer require due to trash not being picked up at the times that were specified by leasing office. I would take my trash out myself. I returned apartments trash can back to them August 20, 2024, for reasons stated above. I am also forced to pay $15.00 for Fetch services that I do not use or ever used, per management it is required. How do require for someone to use a service that they agree to in lease. I am also being charged for pest control fees and have never had my unit service for pest control, They do not change air filters, these Utility services to times a month : ****Garbage Fee $25.00 ****Package Service $15.00 (Rent $1,902.00) ***Water Utility $47.00 ***Utility Admin Fee $3.00 ***Water Utility $3.23 Sewer $15.50 ***Pest Control Fee $5.00 **Garbage Fee $7.50 ***Water Utility $1.15 ***Utility Admin Fee $5.63 Total $2,030.01 The front gate that leads into the apartments stays open 24 hours a day without being monitored, when I signed my lease I was under the impression that the gate would only be accessible to tenants. I went as asked the reason gate has not been closed, I was told that they did not have the parts or the company that installed the gate could not fix for whatever reason. We are unprotected in this apartment community, no security. They allow guests and tenants to smoke hookah at the pool all times of the night. These apartments are not being properly ran. I am requesting to be released out of my lease without penalty. I feel unsafe and being forced to pay for services that I do not utilize is appalling. If I try to pay just my rent of $1902.00 the system will not allow you to do so. So you are forced to pay these outlandish fees

  Business Response

  Date: 10/23/2024

  Thank you for bringing your concerns to our attention. We take all feedback seriously and appreciate the opportunity to address the issues you've outlined in your complaint.
  

  Regarding the discrepancies between the rent amount on your lease and your current charges, we would like to clarify the breakdown of your monthly payments. In addition to the base rent, additional charges such as trash services, package handling (Fetch), and pest control are part of the lease agreement, as stipulated at the time of signing. These charges are standard for all residents and help maintain the property’s amenities and services. We understand that you may no longer require certain services, such as trash collection, and we will review your account to ensure any eligible adjustments are considered.
  

  As for the concerns about the front gate, we sincerely apologize for the inconvenience and the perceived lack of security. While we are actively working to resolve the issue with the gate, we regret the delays and will continue to prioritize well-being of our residents.
  

  In addition, we understand your frustrations regarding noise disturbances and other activities at the pool. Please rest assured that we take community standards seriously, and we will look into enhancing our enforcement of these policies to ensure a more peaceful living environment.
  

  If you feel unsafe or uncomfortable with the living conditions, we encourage you to reach out directly to our management office so we can discuss potential solutions, including the possibility of an early lease termination under appropriate terms.
  

  We value your residency and are committed to resolving these issues. Please feel free to contact us with any further concerns or clarifications you may need.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have not had AC for 2 weeks and the office manager keeps giving us the run around. My apartment is 90 degrees everyday for the past 2 weeks. I really need your help with this situation. Thank you in advance for your help.

• Initial Complaint

  Date:01/18/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was a resident at **** ** ********* apartments and moved out July 31, 2023. On November 30, 2023 I received a phone call from *** ********** Collections agency saying we owe $275 and that the account has been unpaid since move-out. They said the tub had to be “resurfaced” ($200) and the pool fob was not turned in ($75). The apartment complex had submitted photos of the tub and sink which were dirty—however, these pictures were taken PRIOR to my son’s move out date. There were shampoo and listerine bottles still in the bathroom. My son cleaned the tub and sink and took pictures July 31, 2023 at 10:13 AM. He was due to be moved out by 11:00 AM that day. We were never notified of any damages via email or mail until Nov 30, 2023 at which point the account had already been turned over to collections. I have submitted our pictures to the collections agency which show the date/time stamp. There was no need to “resurface” a tub. When my son turned in his keys, he did not have the pool fob and the office worker told him not to worry about it and that he didn’t need to turn that in. Now, the manager (Darian) at **** refuses to speak to me about the matter. We are waiting for the Edge to respond to the collections agency because their pictures don’t match what we have. We are on a time schedule because collections says they will turn this over to the credit bureau by January 24, 2024. We did pay the $75 for the fob even though we shouldn’t have had to pay that. We want the remaining $200 to be retracted. This is a scam that has happened to several of my son’s friends. In reading reviews of the apartment complex, this is an ongoing issue upon move out for many students. I’m attaching the pictures we took July 31, 2023 at 10:13 AM. I have the pictures the apartment complex took prior to his move out date but it says the file is too large. I can send those upon request.

• Initial Complaint

  Date:09/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** ***** ***** ********** sent an account I had no knowledge of to collections and it is on affecting my credit report. I lived here from Nov 2021 to April 2023. I am active duty **** and moved because I can on deployment orders. While I am currently deployed and out of country, I became aware of this collections account. I paid everything that was due prior to moving out and gave them appropriate notice. I also gave the leasing office a forwarding address where I have a family member who is sending me my mail. I never received communication from the apartment about cleaning fees after moving out, I only became aware of this 6 months after moving out while deployed because I saw it on my credit report. After calling the leasing office, 6 months after moving out they state the cleaning fee was due to having to clean the carpet because of dog urine on the carpet. This is an unfair fee because I did not have an animal in this apartment and I have documented proof that I reached out to them in Nov 2021 about the same issue. I sent an email to the leasing office stating that the apartment had a "urine-like" odor that was making me nauseous. I told them in that email that I had cleaned the carpet with a wet vacuum from **** *****, cleaning the sinks and the bathrooms and the odor was still persistent. They did nothing and I lived like this for almost 2 years. 6 months later I am being notified of $500 worth of cleaning fees to me when I had to deep clean the apartment because it wasn't clean when I moved in and these were issues that I notified them of when I moved into the apartment. They also kept my $200 security deposit which I am okay with. These extra charges are unfair and a violation of my renter's rights in the state of *****

  Business Response

  Date: 09/29/2023

  Ms. **** was charged for carpet damages; attached pictures include proof of dog urine, dog hair, and the carpet assessment provided by Advantage Carpet Cleaning. Maintenance responded to work orders for Ms. ****'s apartment; attached are copies of two work orders where maintenance documented a dog was present in the apartment when attempting to complete the work orders.

  Additional pictures attached illustrate the cleaning charges assessed for Ms. ****'s apartment at time of move-out. 

  Ms. **** filled out and signed a 30-Day Notice of Intent to Vacate & Move-out Instructions; attached herein, which provides specific cleaning instructions and Ms. **** signed this document on March 13, 2023.

  The final charges include, cleaning, carpet, and final utilities; please see attached final move-out statement.

  Final move-out statement was completed and sent by the property management software, Entrata to Ms. **** via email on April 14, 2023 to email address provided by Ms. **** - *************************