Complaints
This profile includes complaints for FTD, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 209 total complaints in the last 3 years.
- 96 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered flowers on Monday, December 16 for my daughters 30th birthday today ********************** I paid 1999 Exter to have those flowers delivered by 10 AM today. It is now 1 oclock they have not been delivered. I have called the FTD florist number the *************************************************************************************************************************************** they were being delivered by ****. I was never told that then he said no. Im sorry I told you wrong theyre coming from the floor department She still hasnt gotten her flowers. I paid $117 for these to be delivered early and I cant get a straight answer out of these people.
Business Response
Date: 12/23/2024
We sincerely apologize for the miscommunication. After reviewing the order, we can see that a service fee of $19.99 was charged, which is our set fee for all orders. We do not guarantee delivery times, unless it's for a funeral service. This order was canceled and refunded in full due to a quality complaint.Initial Complaint
Date:12/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered flowers for delivery in ****** for my wedding anniversary. FTD missed the first, 2nd, and 3rd delivery dates even though they repetitively told me the flowers would be delivered. This company is not serious and wastes my time. They should not advertise the ability to deliver flowers when they in fact cannot. I received a refund so this is not about money and is more about a company advertising something they cannot deliver.Business Response
Date: 12/23/2024
We sincerely apologize that we were unable to deliver your order as intended. Due to the location of delivery, our florist was unable to reach the recipient using an international phone number and we did not have a local number on file.Customer Answer
Date: 12/23/2024
Complaint: 22704242
I am rejecting this response because: I provided a number for them to call and they never called it. Also, when I contacted support three or four days in a row, this was not mentioned or I would have provided an alternative phone number. This is not a good excuse.
Sincerely,
******* ****Business Response
Date: 12/30/2024
We sincerely apologize that we were unable to deliver your order as intended. We have sent this to our quality team to evaluate the international order process.Initial Complaint
Date:11/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Flowers died in 4 days, they have a 7 day money back guarantee but FTD will not honor this after multiple phone calls.Business Response
Date: 12/02/2024
We sincerely apologize that the flowers were only fresh for 4 days. Both orders have been refunded and full and you were notified via email. We thank you for being a loyal FTD customer.Initial Complaint
Date:11/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered Classic Ivory white arrangement as can be seen on receipt 11/15 /24. What was delivered 11/16/24 was the pink carnations with lilies. Contacted customer service 11/17/24 and requested redelivery of arrangement that was ordered. Was told that the proper arrangement would be delivered the following day. As of this date 11/22/24. there has been no new arrangement therefor I am asking for a full refund.Business Response
Date: 11/26/2024
We apologize that the florist delivered the incorrect item. According to the florist, the redelivery of the all white (Classic Ivory- A florist Original) was delivered on November 22nd. The delivery information was provided to the customer.Customer Answer
Date: 11/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:11/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered ftd floral arrangement online via an email link I received. *** ordered through FTD before with little to no issues. After using ****** to cover these charges I noticed later that the emailed receipt had my previous / old address. I tried multiple ways to log into FTD to update my personal info but received customer / email not found response. The following day received email stating order is on hold until I contact them at # customer service. I contacted as requested and they claimed to not recognize the order # and bounced me around making me repeat my info again and again and again. I guess finally they found it (?) The last *** wanted my old address, so I provided it. He claimed I paid with a CC which I did not (RED FLAG) I used ******. He never asked for nor did he want my new updated address and when I asked if we could do that now while hes on the phone to help me maneuver, or if I could be coached on where and how I could do that, he stated the website address and the info pertaining to it are confidential and he can not give me this info! The website is confidential??? **? So I asked for a manager and this joker claimed HE was the manager. This whole thing was wild! I told them to cancel my order and Ill file a dispute with ******. I felt like I was speaking to a scammer call center. Very bizarre! Will NEVER do business with FTD again! EVER. CONSUMER BEWARE!!!!Business Response
Date: 11/26/2024
We apologize for your recent experience. Certain information needed to be verified before going forward with your order. Unfortunately, once an order is in our system, we are unable to update the billing information. That needs to be completed during the checkout section of order placement. Your order was canceled and refunded in full per your request. Once again, we apologize for the inconvenience.Initial Complaint
Date:11/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a order for a flower bouquet to be delivered on August 8, 2024 through their website. It was never delivered, and the company's website still shows " Status Delivery Scheduled." The total price was $74.99 including shipping. I called their customer service on November 19 to get refund. I gave the order number and the name of recipient, but they insisted that they can't verify the person who ordered and refused to proceed.Business Response
Date: 11/25/2024
We apologize for your frustration and disappointment with your order. It appears that the recipient's name was listed for the billing information as well as the recipient. We have a strict privacy policy that our employees must adhere to and due to the customer's name not matching the billing, we were unable to proceed with their request. The customer has been urged to follow up with their bank to dispute the charges. Once again, we apologize for the inconvenience.Initial Complaint
Date:11/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello. I ordered a floral arrangement from FTD florist on yesterday, Thursday, November 14, 2024 to be delivered to someone and today I received an email that the order was not able to be delivered. The reason given was there was no florist in the area, even though I ordered from Just months ago for the same place and there was a florist. Im still awaiting a refund. Peaceful Reflections Arrangement - Deluxe Order #:60714486738 Delivery Date:11/15/2024 Deliver To:********** ***** ************************************************************************************** ph. ************** Item Cost$75.00 Discounts Applied($22.50)Shipping/Service Fees$19.99 Tax$5.07 Subtotal$77.56 Total Charge$77.56Business Response
Date: 11/19/2024
We sincerely apologize that there was not a local florist available in the recipient's delivery area on the date you selected. A full refund was processed on 11/15. Please allow up to 5 business days for the funds to return to your account.Initial Complaint
Date:11/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business seems to be a scam because the product that I ordered arrived and does not look at all like the picture. It is much less quality than what is pictured and I am extremely disappointed especially for the amount of money that I have spent. I have put picture of what I received and what I ordered and they look completely different and even have different flowers. It is like they tried to use cheaper flowers and thought no one would notice.Business Response
Date: 11/19/2024
We apologize for your experience with FTD. As your satisfaction is extremely important to us, we have processed a full refund to your payment method. Please allow up to 5 business days for the amount to appear on your account.Customer Answer
Date: 11/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:11/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered 2 sets of flowers for a funeral on 9/12/24. Only one set of flowers were delivered on 9/16/24. I immediately called the florist and they said they would refund me for the one set of flowers that were never delivered. Two weeks later I called back mentioning I had never received the refund and asked about the status of the refund. Again, I was promised the refund would take place immediately. A month after the initial request for a refund I disputed the charge with my bank, to which FTD denied. It has now been two months and SEVERAL phone calls to the business and they are still holding my money for a service that was not provided.Business Response
Date: 11/07/2024
We apologize that the customer is having issues regarding their past order. Unfortunately, the order was placed directly through a local florist, not FTD. After reviewing the order confirmation that the customer provided, we can clearly see that it was not placed through FTD.com. The florist may be an FTD member, however, they also take orders through their own website. We would advise that the customer reach out to the florist and contact their bank.Initial Complaint
Date:11/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today was my wedding anniversary and my husband ordered flowers to be delivered. He received a message saying they were delivered and it is already late evening. Nothing came and I kept checking. This is not the first time this has happened. It has happened to my brother 2 times for my moms Mothers Day and birthday flowers as well. We will no longer use this company. I explained what happened and the customer service person just passed me to another person which I had to explain everything all over again. So ridiculous scammersBusiness Response
Date: 11/07/2024
We sincerely apologize the order was not delivered for such an important occasion. We have processed a full refund and offered a complimentary order.
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