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Business Profile

Retail Florist

FTD, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for FTD, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FTD, LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • FTD, LLC

      143 Mill Rock Rd E Old Saybrook, CT 06475-4217

      BBB accredited business seal

    • FTD.com, Inc.

      2402 Wildwood Ave Ste 200 Sherwood, AR 72120-5093

    • FTD.com

      2055 Cardinal Ave Medford, OR 97504-9746

    • FTD, LLC

      5425 Beaumont Center Blvd Tampa, FL 33634-5261

    • FTD, LLC

      5425 Beaumont Center Blvd Tampa, FL 33634-5261

    Customer Review Ratings

    1.04

    Average of 159 Customer Reviews

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    Review Details

    • Cindy M

      Date: 06/03/2025

      My daughter sent me Mother's Day ************************* was embarrassing the shape the miniature rose **** was in, it had a deadly fungus. The buds were not attached or hanging and fuzzy growth was on them. I called (whole different ((yucky)) experience) and they scheduled another delivery. The second plant was worse if you can believe it. It was completely dead within 5 days. The plant was WAY TOO WET to start, so I did not add water. I suspect it may have been exposed to frost? The weather in the north-east did suddenly get cold and I wonder if the plant was sent from the arctic. I haven't called again as I believe I called Pakistan??? With the price they charge this should never be "a thing". It did give the idea to open a "dead plant/tell them how you really feel" business. With cards like "I am not sorry your dead!" However, at this age I am beyond starting another business. Humorous thought.

    • Jessica A

      Date: 05/30/2025

      FTD filed bankruptcy. I spent $140 on flowers and chocolate covered cookies that were supposed to say congrats. What was delivered were flowers (wrong kind and wrong color) along with melted, unreadable, smeared chocolates. Their final offer, $15.47 refund.

    • Acacia M

      Date: 05/19/2025

      Sunflowers showed up dried out and starting to rot. When I reached out to get a refund (with photo evidence) they offered a 30% refund which is BS. So much for their 'freshness gurantee

    • Mary S

      Date: 05/19/2025

      Worst company ever! Very sorry I ordered from them. I ordered flowers for my daughters birthday and they came very late in the day. What good is that? Then, today I received an email saying they were delivered today, which was ***** past when they were actually delivered! How screwed up is that!

    • Kammas K

      Date: 05/16/2025

      I was incredibly displeased with the service. I purchased flowers for a Mothers Day delivery. They kept pushing the date by a day each time and offered me a $4 discount. Eventually I had to reach out to see if the flowers had been delivered because there was no update. The flowers still had not been delivered and I received information that they would arrive on a Saturday (when the recipient would be out of town). The poor communication and dishonest business practices are enough to prevent me from doing business here in the future.

    • Karen H

      Date: 05/16/2025

      I cant even rate them,,,,sent my Mom Morhers day flowers for either Saturday or Sunday, no delivery, called Monday was promised a delivery that day, no delivery, called again promised for Tuesday, they came Tuesday, woke up Wednesday petals on the table,,,really after 1 day ? Granted they gave me some money back but the flowers look dead already, Deal with a local florist,,,they are pitiful ,,,,horrible service

    • Mary D

      Date: 05/15/2025

      Worst company ever. Couldnt deliver an order three days after it was to be delivered. I tried to cancel they wanted to offer me 50% off and they said they would deliver tomorrow. OMG I was pulling my hair out! Do not order from them!

    • Nicholas C

      Date: 05/13/2025

      Did not deliver flowers on the scheduled day. No notification of delay were sent. Called to get a refund and cancel order 3 days after they were supposed to be delivered and was told they were out for delivery by 8pm. They still didn't deliver them. Called the next day (4 days late) requested a refund and was told they would deliver them tomorrow. Had to continue to insist that I get a refund. Refund is pending. Horrible service and the customer service center is sketchy at best.

    • Kara D

      Date: 05/13/2025

      Ordered a bouquet with a variety of spring flowers and my mother in-law received 6 roses.

    • J. L

      Date: 05/13/2025

      *************. Don't use FTD to send anyone you love flowers. They wont get there in time. 3 days late! And their customer service *****. ***** speaks or understand English. I had to hit 1 star but they really don't deserve any!

    FTD, LLC is BBB Accredited.

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