Complaints

This profile includes complaints for Advantage Moving & Storage, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Advantage Moving & Storage, LLC

  46 Lewis St Plainville, CT 06062-2049

• 

  Advantage Moving & Storage, LLC

  PO Box 310932 Newington, CT 06131-0932

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired this company on 10/2/24 to pack and load a *** container. We were told they do this all the time and told what packing materials to provide. We were told they are licensed and insured for damage up to $5000. We hired 2 people for 3 hrs for $386. They came with 3 people and attempted to charge us more ($556.50). I wanted 2 people so I could monitor what they were doing but because of the extra person I couldn't keep up with what each person was doing and how everything was packed in the ***. We provided all the materials that they told us to have. Plus once they finished I couldn't see into the *** well enough to assess what they did. Even so, I'm not the packing expert that they claimed to be. Only to find out when the *** arrived at the destination many of the items were damaged or crushed. The company I hired to remove the items from the *** kept pointing out damage and explained how most everything was packed incorrectly and without proper protection. I contacted Advantage Moving and they claimed I didn't provide the packing materials. I had to rebut this as I did provide the packing materials even though they didn't use most of it. After multiple follow ups (and a check with the crew) they admitted that I did provide the materials and I had to submit a claim via email. I immediately did that, including pictures. It's been two months now and after at least 12 calls and being told they would get back to me in an hour each time, I never received even one call back to provide a status of my claim. The last call I was finally told that they didn't submit my claim to the insurance company, rather the owner claimed that I hired them through "Hire Helpers" and an email was sent to them. After reviewing my records, I did not hire them through the 3rd party agency. So I called to tell them that, but they won't answer my calls anymore. I have now left multiple messages for them to call me and no call back.

  Business Response

  Date: 03/10/2025

  We are not liable for this claim as damage happened in cross country transit and with unloading from other company at destination.  When we finished our job loading ***, all items were fine with no damage.  We are not liable for any incurances that happen after we left the *** facility.  We were only contracted for on site Load,  which we did with no damage.  This claim must be presented to other companies that transported and unloaded items.  Thank you. 

   

  Advantage Moving 

  Customer Answer

  Date: 03/10/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  The response is attempting to fault the transport company and unloading company.  Rather, he is not addressing the purpose of hiring his business with the expertise to package household items in the correct manner to PREVENT transport damage.  Clearly, this was not done as there was a lot of damage.  I personally observed the *** contents being unloaded and all damage was observed, photographed as packed, and photographed after removal. I also personally observed each item being removed and placed in the house.  No damage was caused by the unloading company.  As the contents were being removed the damaged was identified by myself and unloaders specifically confirmed that the contents were not packaged correctly.  I asked how the contents should have been packed and was informed exactly what was not done and should have been especially given that the materials for packaging were supplied but in most cases not used.  There is no possible way the merchant can know what he claims to be as he was not involved in the transport or unloading.  The merchant claims (verbally and is noted on the contract) the customer is insured up to $5000 for the quality of packing to prevent damage in transport, is either fraudulent or misrepresented if he is responding to complaint as not his responsibility.  Simply to claim his service has no responsibility to package the items to prevent damage in transit and it is acceptable to pack them in a way that can easily be damaged, knowing that the container will be transported, and in this case a long distance, defeats the entire purpose of hiring a "moving" company that should have this expertise.  To claim that the only responsibility is to not damage anything as it was loading is ridiculous. It's like being hired to put glassware in the *** individually with no protection as long as it wasn't broken on its way to the ***.  The unloading company certainly has this level of expertise and was able to explain to me the proper methods that are common with moving service providers.  His last response was that I didn't supply the materials but after talking to his crew, he was told that the materials were provided.  The respondent is simply not willing to fulfill his contract service promise when he has already verbally admitted to me that he would process the claim after I sent pictures with my claim.  He never submitted the claim to his insurance that he instructed me to submit and then stopped taking my calls.
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 03/11/2025

  We are not liable. As stated in previous response.  All facts stand true.  

  Customer Answer

  Date: 03/11/2025

  
  Complaint: ********
  
  I am rejecting this response because the merchant is only claiming to not be liable with no logical explanation.  He says, "all fact stand true".  Well if something is true that would qualify as a fact.  This means nothing.  The merchant is trying to claim that what he says is true, but it is not.  I explained why it is not in my previous response but will provide more here:

  1. He has not disputed that the items packed in the *** were incorrectly packed rather that when they entered the *** they weren't damaged.  Even that is not verifiable because they aren't all visible. Basically, he is saying as long as stuff got into the *** that's all they were responsible for.   How can the merchant claim that he is not responsible?

  2. He thinks that if they weren't damaged getting into the *** then they have done the job correctly but that defeats the purpose of hiring a professional mover which is to pack to prevent damage in transit.  He seems to think it's ok not to pack correctly to prevent damage.  If that was the case, why was I directed by the merchant to provide all the packing materials that actually prevent damage?  He does not dispute the fact that the materials to prevent damage were not used for 95% of the items (visible at unload). There were two items that were in process of being moved and I was able to stop the movers, ask them to please use special care to protect the item.  They did use the materials upon me demanding it.

  3. He claims the transit or unloading companies are responsible but because he was not involved in any of that, again he thinks because he says it, it's true.  Rather I have pictures (that were sent to the merchant) showing him how the items were packed.  This is proof items were not packed correctly. 

  4. He has not explained why he told me verbally that the items will be packed to prevent any damage in transit, why it states on the contract, "Advantage liability coverage is $.060 per pound per individual article" and why his business cards state, "fully licensed and insured", or why he asked me to submit the claim with pictures by email when I originally called him.  

  How can the merchant claim the transit and unloading companies are responsible when the items were not packed to prevent damage and there is proof of this?  There is no proof of his statements.  He simply doesn't want process the claim.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moving furniture from *** ******* ** to ********** ** 02/28/2024. Two pieces of furniture were damaged, and three pieces of furniture were scratched. The movers were not professional movers and did not use furniture blankets to Protect furniture. I mailed the company a damage claim twice no response. I have called the business every three weeks and was told it was being looked in to. No satisfaction after seven months.

  Business Response

  Date: 10/03/2024

  This claim is in processing.  We have updated the file with the information provided. We did not have original email submitted by client This should be resolved shortly.  Thank you. 

  Advantage Moving 

  ###-###-#### 

  *********************** 

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damage was done to my new leather electric recliner during the company moving me from ********** to ******** on 7/14/22. That same day, I reported this to them. I immediately received acknowledgment via text: “OK Jesse. Thank you we will submit in for a claim. Advantage Moving ************ *********************** ****************** I waited several days…no response I called and finally got someone who said they would file the official paperwork… To this date, no response! I’ve called and texted since and left vm’s…still no response. Job# ********* $516.00 Cost of chair : $1778.16 (purchased 7/2021 and delivered in 8/2021) no response. See pics that show some of the damage evidently done by trying to muscle the chair thru the door. The damage is not just cosmetic, as there is also some mechanical damage. I would like to have the cost of the chair refunded so I can replace it. Please advise Thank you!

  Business Response

  Date: 08/16/2022

  Client only has $.60 per pound per article liability coverage. Total due @ 125 lbs is $75.00. Thank you.
  
  Advantage Moving

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had the worst moving experience I could ever imagine. Movers showed up to the job high, they verbally threatened my fiancé, and left damage everywhere they went. They snapped two legs off of a solid oak desk, put massive gouges into various pieces of furniture, snapped a leg off of a tv stand and tried to hide it, and did significant damage to hardwood floors in the house. I reached out to the company multiple times in order to resolve the issue and I was told that they “have insurance for this reason.” Nothing has been done.

  Business Response

  Date: 07/25/2022

  Please have customer provide list of damages to [email protected] and we will submit in for a claim if this has not been done already. We will review information when received for accuracy. Thank you.
  
  Advantage Moving
  ************ ***********************

  Customer Answer

  Date: 07/25/2022

  Beyond just the physical damage done to the furniture and the floors, the movers for this job had unacceptable behavior. The movers were scheduled to come between 9-9:30AM, they arrived at 10:15AM. Their truck was an 18’ Ft. Within 45 minutes of the movers beginning the job, the main mover asked how much of a tip they were going to receive at the end of the day. They picked a fight with the superintendent of the apartment complex to the point where he later informed us that he felt unsafe. They told the painter at the complex that they had been on a bender the day prior and were still high and hungover the day of the move. We have never once had a problem at our complex and have a good relationship with the staff - we were appalled when we heard what they said. We asked them to call the owner of the company multiple times to send a larger truck, asked for the contact information of the owner, and they refused to allow us to contact anyone that could be of any help - they asked instead for an extra $300 to do another trip to the apartment. After they got frustrated due to the truck being too small, they threatened to take our furniture out of the truck and leave it on the street. They started fighting with my boyfriend, getting into a yelling match, where he also felt unsafe. After my boyfriend calmed the situation and said that he would take care of the extra boxes, they came to our house. The move at the house went relatively well but when someone broke the leg off of our tv stand they positioned the furniture so that it wouldn't be discovered and did nothing to alert us that they had broken something. Everything fell apart when they went to the second location in *********. They neglected to remove the legs off of the (heavy) wood desk and one of them dropped it on to the legs where they ripped off. This caused a massive fight between the movers in front of my parents which was incredibly uncomfortable. My mother asked two of them to take their fight outside once they had finished the move. One replied that he "doesn't **** * **** about this move". This same guy started yelling, swearing, saying that he was never told that this move was going to be hard and that he was going to quit. We were made to feel so uncomfortable that all we wanted to do was pay them and get them out of our home. Two of the movers told us that they had little over a month of experience and the third admitted to being high. We’re incredibly disappointed and upset at the way this move was handled.

  Business Response

  Date: 07/25/2022

  We truly apologize. We have terminated that crew for this occurance. Please forward any info to our email for damage claim. Thank you.
  
  Advantage Moving
  ************ ***********************

  Customer Answer

  Date: 07/26/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  I have sent my claim to this company as instructed and followed up via email. No response has been received.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 07/26/2022

  We will review our previous emails. If we need further information we will contact you. Thank you.
  
  Advantage Moving