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Business Profile

Billing Services

Certified Ambulance Group, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was sent to collections after company claimed they tried to contact me multiple times about an unpaid bill. When in reality I got 1 bill only and nothing until 1.5 years later when I got sent to collections. The ambulance should have been covered by insurance but because it has now been over 180 days it can not be claimed and I am responsible for the bill. I only received 1 bill.

    Business Response

    Date: 05/10/2024

    The complainants' husband was transported to the hospital by ******** ********* **** ********** in May of 2022.  That call resulted in a bill for services that was generated directly after the call.  Correspondence was continued with subsequent statements of services rendered until April 6, 2023.  At that time, we were notified of a change of address for the patient and re-started the billing process to the updated address. With no return communications from the Patient or his wife, the account was finally placed in Collection in 2024.  This morning the Patient's wife called our office and stated that she had received a bill back in 2022 but did not respond.  I have included the notes taken from this call at 10:47 am on this date for review.  Had the Patient or his wife contacted our company in 2022 with the appropriate insurance information after receiving the bill, collections activities could have been avoided.  Based on the notes, the wife was advised the account was placed in collections and she would need to contact the collection agency to settle the account.  If the Patient or his wife would like to contact me directly, I can attempt to remove the account from Collections if appropriate payment arrangements can be established.  

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