Complaints

This profile includes complaints for Clarus Commerce, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Clarus Commerce, LLC

  500 Enterprise Dr Ste 2D Rocky Hill, CT 06067-3913

  
• 

  FreeShipping.com

  Dupont, WA 98327

• 

  Clarus Commerce, LLC

  PO Box 290728 Middletown, CT 06457

  
• 

  Clarus Commerce, LLC

  PO Box 447 Herndon, VA 20172

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this service as they offer 10% cash back, and I thought this would help save me some money during the holiday season and help with my home remodeling projects. I generated $788.42 in cash back but only received a check for $277.18. All of my other previously approved claims have since been denied, and I cannot get an explanation from anyone at the company. I have provided the requested documentation but still need to be paid as agreed. I am warning others about the practices of this company not paying out the cashback claim. They make more money keeping the cash back instead of paying it out to customers who are paying $13/month for this subpar service. I am seeking payment for my cashback claims.

  Business Response

  Date: 01/06/2023

  I write in regard to the above referenced complaint
  submitted to your office by Mr. *****. We regret any confusion or inconvenience
  he experienced when doing business with our company and trust that this letter
  will address his concerns.   
  Due to multiple high volume orders, Mr. *****’s membership
  was temporarily locked for a review of the account. Our team has determined his
  usage did not violate our Terms of Use and the requested cash back has been
  approved.
  The following can be found under the Terms of Service on
  ****************, members are required to agree to these terms in order to
  complete registration for a membership.
  By joining **************** and accessing your benefits, you
  give *************** permission to review your account with participating
  stores whenever we suspect fraudulent or inappropriate activity.
  Again, we regret any inconvenience this may have caused Mr. *****.

• Initial Complaint

  Date:12/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was notified I won a $5000 ****** gift card through a promotion prize logic/Claris ran for ******* jewelry. I submitted all required forms on time, have copies, dated 9-8-22. Was told my prize would arrive in 6-8 weeks. It is now December 21st way past time frame given and I still have not received my prize. Do I need to get am attorney as their forms requested personal information?

  Business Response

  Date: 01/06/2023

  ******* ** ****
  
  ***** **********
  **** ****** **
  ****** ** *****
  
  
  *** ****** ******** ****** **** *********
  
  **** *** ***********
  
  This letter is in response to the above referenced Better Business Bureau complaint you submitted against Clarus Commerce LLC (“Clarus”). Your complaint involves your participation in *** ***** ******* ****** *** ******* *** **** *** *********** *“Promotion”), sponsored by ******** ******** ***. (“Sponsor”).
  
  Per Clarus’ records, you were selected as a winner on September 6, 2022, and confirmed as a winner on September 8, 2022.  Your prize was sent to you via email ** ****************** from **********************on September 9, 2022. Per our records, you also reached out to the fulfillment lead on December 21, 2022, and the fulfillment lead responded to your email and resent your prize. Please make sure to check your spam/junk folders. 
  
  
  Thank you for reaching out.
  
  Sincerely,
  
  Michelle K*****
  Senior Counsel
  Clarus Commerce LLC

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Freeshipping.com scammed me out of a lot of money. I have always been a smart shopper and have always used ******* for my cashback incentives while shopping without a hiccup. Recently my friend introduced me to freeshipping.com and I decided to use them for my shopping this month. I made purchases at ****** ****** and ******** ******* because they had great promotions going on. I bought coffee really nice coffee machines for Christmas gifts and decided to use this company for my cash back.
  
  On December 20 at 8:06am I received an email from the company saying my account was locked until further review. They claimed I was using my account for commercial purposes.
  
  December 20 at 8:09 received an email that my account was cancelled.
  
  They didn’t even wait for a response or any sort of explanation, they cast their judgment and just closed my account. I just lost hundreds of dollars in cash back that I could have easily used ******* for the same amount of cash back. I’ve never had issues shopping with ******* for years.
  
  This company scammed me out of my cash back by making assumptions and not giving me my cash back by shipping through their site. The companies will give freeshipping.com affiliate money for me shopping through their link and they are holding hundreds from me.
  
  I want the cash back that I shopped through your site for. If you want to cancel my account after that, fine.

  Business Response

  Date: 12/21/2022

  I write in regards to the above referenced complaint submitted to
  your office by Ms. ****. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns. 
  After a review of the usage on the account, we determined the usage
  is not eligible per our Terms of Use. The following can be found under our
  Terms of Use and members are required to agree to these terms in order to complete
  registration for a membership.   
  Your membership term is
  also your billing term. We reserve the right at any time and in our sole
  discretion to verify a Member’s eligibility and compliance with these Terms prior
  to fulfilling any membership Service, including, but not limited to, ensuring
  that the Member is not using the Services for business or commercial purposes.
  
  This
  membership has been canceled and fully refunded for the membership fee of
  $20.00. Again, we regret any inconvenience this may have caused Ms. ****.

• Initial Complaint

  Date:12/19/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been billing me $9.97 per month since February of 2020 for a service I never agreed to.

  Business Response

  Date: 12/19/2022

  I write in regards to the above referenced complaint
  submitted to your office by *** ***** We regret any confusion or inconvenience
  he experienced when doing business with our company and trust that this letter
  will address his concerns.   
  Our records show that on December 27th, 2019, after making
  an online purchase with **** ***, Mr. *** ***** was presented with an ad banner
  promoting our ShopSmarter program. Mr. *** ***** clicked on the banner and
  arrived on our order registration page, which provided full details about our
  money saving membership program and how he can try the program at no cost for
  30 days.  The terms on that page, titled
  “Offer Details,” explained that if he did not cancel his subscription by the
  end of the trial, his subscription would automatically continue and the monthly
  subscription fee would be charged to the credit card account that he
  provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent Mr. *** ***** a welcome
  e-mail to the e-mail address he provided upon enrollment that included full
  information on how he can access and enjoy his program benefits and reiterating
  the program billing terms. 
  As a courtesy, I have issued a full refund back to Mr. *** ***** account.  The total refund will be $358.92
  and should post back within 2-5 business days.
  Again, we regret any inconvenience this may have caused Mr. *** *****.

  Customer Answer

  Date: 12/19/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, assuming that the refund is processed in full as promised within 2-5 business days.
  
  
  
  Sincerely,
  
  
  
  ***** *** *****

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clarus Commerce, LLC is a company based in ***********. they assist other companies with company loyalty programs. They handle the ****** *** program for the ****** website. this program is heavily advertised on the ****** website. you get a 30 day free trial, then it's $16.95 a month to continue. the program terms include 5% cash back from ******, which is unlimited in nature, and unlimited shipping refunds/return shipping refunds from ****** purchases. they also offer 5% cash back from other retailers, and shipping refunds from other retailers which aren't unlimited.
  In November 2022 I made many ****** purchases, and also many purchases from other places like ******, *******, ******, etc. Most of these claims were approved in their system (system has four modes for shipping/5% cash back claims: submitted, approved, denied, paid). These were mostly approved up until the end of november 2022/beginning of december 2022.
  they do require sending backup documentation like a copy of a receipt or order confirmation email, in order to receive your 5% cash back and shipping refund. I did send all my backup documentation for all orders, hence all were approved.
  there was one larger order that wasnt approved. I called in, they said I need to subtract the discounted amount from the total. I resubmitted it, then a week later an agent Jamie claimed I need to remove the ****** credits from the total, I did so. then a few days later, agent Joe, and manager LaRae T*****, sent an email basically saying that because I made a large amount of purchases from ****** in november 2022, they suspect I could be purchasing for non personal usage. So they then changed my over $600 of approved claims to denied, and did not pay out the claim check due 12/15/22. they did all this based on a mere accusation/suspicion that because I spent a lot of money on diamond coated watches and perfumes in november 2022, that I might be purchasing for non personal usage, so they closed my account.

  Business Response

  Date: 01/11/2023

  I write in regard to the above-referenced complaint
  submitted to your office by Mr. *****. We apologize for any confusion or
  inconvenience he experienced when doing business with our company and trust
  that this letter will address his concerns.   
  After a review of Mr. *****’s account, our records show
  that his usage violated the Program Terms on *************.  Mr. ***** made high volume purchases of the
  same merchandise which indicates his purchases were for commercial and non-personal
  use.
  When Mr. ***** signed up, he was required to agree to the
  Program Terms in order to complete registration for the membership ******************************************
  The Program Terms state:
  We may suspend or terminate your Membership and your
  access to the Site or the Programs, in whole or in part, at any time,
  immediately and without notice if, at our sole discretion, you fail to comply
  with any of these Terms or engage in any conduct that we deem unacceptable in
  our sole discretion. Any order that is deemed a commercial (non-personal) use
  or high-volume/reseller order, at our sole discretion, will not be eligible for
  Membership benefits, and your Membership may be suspended or terminated. Upon
  termination, you must destroy all materials obtained from this Site and the
  Programs and all copies thereof. In the event of suspension or termination, you
  are no longer authorized to access the Programs, and the restrictions imposed
  on you with respect to any materials downloaded from the Site or the Programs
  and the disclaimers and limitations of liabilities set forth in the Terms shall
  survive.
  Due to his violation of the Program Terms, Mr. *****’s
  membership was canceled and he was fully refunded for the two membership fees
  of $16.95 on 12/5/22.
  Again, we regret any inconvenience this may have caused Mr. *****.

  Customer Answer

  Date: 01/12/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  That is incorrect, i did not make high volume purchases of the same merchandise. I purchased a variety of different watches, different colors and different styles because I collect watches like thousands of other people do. What happened is some of the employees in the *** ******* did not have the best childhood or upbringing so they falsely accused me of buying for commercial usage because in their minds they do not believe someone could spend thousands on diamond coated watches for personal usage. The ****** *** program works similar to insurance, they charge people $17 a month for membership however they do not actually want to pay out claims higher than this because it means they lose money. They want customers to pay $17.95 but not actually file claims for cash back because then they would lose money. The simple answer is I was owed over $800 in cash back claims during november and december 2022, the clarus commerce company did not want to pay out my claims so they chose to make the fraudulent dishonest excuse of me being a high volume buyer buying for non personal usage. 

   

  Such behavior reflects poorly on clarus commerce, as they are not living up to the terms of the program.  Additionally I spent extensive amounts of time speaking to them on the phone, as well as filing the claims and forwarding order confirmation emails for each order. 

  Additionally, with one large purchase of over $3000, they initially approved the claim, then declined it saying I needed to deduct the discount amount from it, then roughly a week later asked me to resubmit it minus ****** store credits used, then a week later told me theyre declining it because they suspect I am buyig for non personal usage.  This was actually a dishonest stalling tactic because there is a limited amount of time to file and submit cash back and shipping refund claims, so they did this in order to drag out the process further as they didn’t want to pay the claim and didn’t want me to submit more documentation.  SO you’re looking at hours of time wasted.  The manager of the *** *******, larae t***** has been confirmed as someone who doesnt have integrity or honesty, and probably had a poor upbringing and maybe even criminal charges.  The same goes for the agents Baillie and joe.  This company basically wants people to pay the $16.95 monthly membership fee, but don’t want to pay out claims larger than that amount because then they don’t make a profit. Its easy to see why they lie, cheat and make up excuses when a customer is owed hundreds of dollars.

  the program is basically “$16.95 a month but if you’re owed hundreds of dollars we will just cancel yoir membership and refund your money”

  
  
  
  Sincerely,
  
  
  
  **** *****

  Business Response

  Date: 01/18/2023

  I write in regard to the above-referenced
  second complaint submitted to your office by Mr. *****.
  
  Mr. ***** joined the ******
  *** ******* (“Program”) on 9/26/2022.  Upon joining the Program, Mr. ***** was required to agree to the Program
  terms (“Program Terms”) that clearly outline the Program, means for
  termination, account requirements, etc.
  
  Compliance with the
  Program Terms is in Clarus Commerce’s sole discretion, as indicated in the
  Program Terms Mr. *****
  agreed to upon joining the Program.  Clarus Commerce LLC runs many Premium Loyalty programs and is well
  versed in behavior that does not adhere to the specific program terms.  That was the case here. Participants make all
  sorts of purchases at different price values (high and low value), so the
  Clarus team is very familiar with high end purchases. 
  
  The collective repeated
  purchases of the same products and the frequency of those purchases is what
  violated the Program Terms (not just the value of the items purchased).
  
  Mr. ***** has also
  continued to try to create multiple accounts, which also violates the Program
  Terms (there is one account allowed per person).  Additionally, Mr. ***** has made outlandish and
  discriminatory comments directly to and about our team members on multiple
  occasions.  That behavior also warrants
  termination from the Program. If the BBB would like copies of Mr. *****’s email
  communication with Clarus, we are happy to provide this.
  
  Again, for reference, the Program Terms state:
  
  Section 2.5: Termination. We may suspend or
  terminate your Membership and your access to the Site or the Programs, in whole
  or in part, at any time, immediately and without notice if, at our sole discretion,
  you fail to comply with any of these Terms or engage in any conduct that we
  deem unacceptable in our sole discretion. Any order that is deemed a commercial
  (non-personal) use or high-volume/reseller order, at our sole discretion, will
  not be eligible for Membership benefits, and your Membership may be suspended
  or terminated. Upon termination, you must destroy all materials obtained from
  this Site and the Programs and all copies thereof. In the event of suspension
  or termination, you are no longer authorized to access the Programs, and the
  restrictions imposed on you with respect to any materials downloaded from the
  Site or the Programs and the disclaimers and limitations of liabilities set
  forth in the Terms shall survive.
  
  2.1 Registration. You do not have to
  subscribe to the Programs to view benefits available through this Site, but
  only Members can access the Programs. By registering and becoming a Member, you
  agree to (i) provide true, accurate, current, and complete information about
  yourself as prompted by the registration form, and (ii) maintain and properly
  update your account information to keep it true, accurate, current, and
  complete. Registration is currently available only to U.S. residents, except
  for residents of Iowa. There is a limit of one Membership and one
  introductory/premium offer per household.
  
  Mr. ***** was initially paid out $662.03 in
  product usage however, due to the above-mentioned violations of the Program
  Terms, Mr. *****’s had $1,172.31 in claims declined once his account was
  flagged.  Mr. *****’s membership was
  canceled and he was fully refunded for the two membership fees of $16.95 on
  12/5/22.  Due to his continued attempt to
  make multiple accounts and his outlandish and discriminatory remarks to the
  Clarus team members, he is unable to re-join the Program.
  

  Customer Answer

  Date: 01/19/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  This response by the business showcases some of the same behavior I had mentioned previously. Dishonesty, lack of integrity, no business ethics, no sense of honesty or doing the right thing. 

  you can have whatever program terms you want. You cannot spread lies about customers.  You continue to make up dishonest lies about what happened.   Out of 100 watches purchased there were maybe two or three at most which were the same model? And they were the same model yet a different color.  So no, there was no such occurrence of me buying the same item as you dishonestly continue to claim.  I did purchase many watches yes, many were the invicta brand yes, but no i did not purchase the same products. MY purchase history proves all this, and it was extremely odd the same day you guys cancel my VIP stuff i cant access my order history in my account luckily I can still access it in emails and via payment history section.  This is a claim you repeatedly make which has no merit. It instead just reflects on a poor upbringing, poor business ethics. 

   

  Clarus makes money off the $16.95 membership fees charged to consumers. THis is how theu profit. They do not make mucj profit if they have to pay out claims to people hence they look for excuses to avoid paying out valid legitimate claims to vip members. As shown earlier, the excuses can range from making false accusations likr accusing people of being a “reseller” if they buy a lot of watches, lying and stating they bought the same item when they didnt, or, apparently now even saying something offensive to an associate of theirs can be used as an excuse to weasel out of paying valid legitimate claims.  Is this even legal? Clarus is now lying claiming I purchased the sam items multiple times and claiming I made multiple accounts?  I have never made multiple accounts this is yet one more false claim . 

   

  I mean your business frauded me out of over $1000, the fact you think using offensive language is unusual in a scenario once again indicates poor ethics, poor morals, poor upbringing, poor business sense.  And as i jave stated before it is very likely and feasible that clarus commerce employees larae t*****, jamie or baillie, and joe, had deprived childhoods and even criminal backgrounds.  SOmeone using offensive language does not give you the right to fraud them out of a valid cash back claim nor does someone using offensive language somehow justify theft.

   

  you refunded my $16.95 membership fee because $16.95 is less than $1000, it is that simple, your company is fraudulent, yoi want people to pay you $16.95 monthly but do not want to pay out large cash back claims which cut into your profits. Yoi want customers who just sign up for $16.95 a month and forget to submit their cash back claims, this is the only way your company can actually make a profit.   I have never created multiple accounts, this is a lie, and I haven’t bought multiples of the same item hesides 2/3 watches out of 100... and this in no way proves anything about buying for non personal usage. If you hire people wjo arent honest or who had deprived childhoods they will of course make false accusations like oh this guy bought many watches so hes not buying for personal usage.  I have said nothing discriminatory nor outrageous, it is telling that you try to falsely accuse discrimination and look for fraudulrnt excused.  Program terms dont change the fact that in practice your company does NOT want to repeatedly pay out large claims thus looks for excuses to avoid paying larger claims.

  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 25, 2022, I made a purchase through ******* for i******* gig bags for acoustic guitars in the amount of $59.95 via my ****** account. I also opted into a $10 discount offer from FreeShipping.com which popped up on the ******* app. I never received the $10 discount from FreeShipping.com and on top of that FreeShipping.com charged my ****** account $13 for a monthly subscription fee that I was unaware I had committed to. Lots of misleading ads and info in my opinion. I respectfully request that FreeShipping.com give me credit for the $10 discount that I selected on the ******* site and/or refund the $13 monthly subscription fee that I was charged.

  Business Response

  Date: 11/21/2022

  I write in regards to the above referenced complaint
  submitted to your office by Mr. *******. We regret any confusion or
  inconvenience he experienced when doing business with our company and trust
  that this letter will address his concerns.   
  Our records show that on September 24th, 2022, after making
  an online purchase on *******.com, Mr. ******* was presented with an ad banner
  promoting our FreeShipping.com program. Mr. ******* clicked on the banner and
  arrived on our order registration page, which provided full details about our
  money saving membership program and how he can try the program at no cost for 7
  days.  The terms on that page, titled
  “Offer Details,” explained that if he did not cancel his subscription by the
  end of the trial, his subscription would automatically continue and the monthly
  subscription fee would be charged to the credit card account that he
  provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent Mr. ******* a welcome e-mail
  to the e-mail address he provided upon enrollment that included full
  information on how he can access and enjoy his program benefits and reiterating
  the program billing terms. 
  We received a dispute for the membership fee from Mr. *******’s
  bank on 10/29/22. The membership was canceled and fully refunded for the membership
  fee of $13.00 the same day.
  Again, we regret any inconvenience this may have caused Mr. *******.

• Initial Complaint

  Date:11/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by my bank on 11-12-2022 that there was a suspicious charge on my account from FreeShipping.com and asked me if I authorized the charges. I did not agree to any free trial period nor a monthly membership. FreeShipping.com has been charging $12.97 to my account since December of 2018 and a $1.97 for the first week trial. I never used this service and according to their customer service department only 6 months of their membership fee could be refunded. I spoke with Ethan who is a customer service manager and was told he would escalate it to his supervisor because I was requesting a FULL refund of the unauthorized charges. I have not received a phone call or email for a determination as promised. When I call the customer service department all I get is that it is their company policy to refund 6 months of fees. They will not let me talk to Ethan again saying it doesn’t work that way. I feel that I have been scammed and am expecting a full refund of all charges.

  Business Response

  Date: 11/21/2022

  I write in regards to the above referenced complaint submitted to
  your office by Ms. *****. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on November
  30th, 2018, after making an online purchase on *********, Ms. ***** was
  presented with an ad banner promoting our FreeShipping.com program. Ms. ***** clicked
  on the banner and arrived on our order registration page, which provided full
  details about our money saving membership program and how she can try the
  program for 7 days for $1.97.  The terms
  on that page, titled “Offer Details,” explained that if she did not cancel her
  subscription by the end of the trial, her subscription would automatically
  continue and the monthly subscription fee would be charged to the credit card
  account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ***** a welcome e-mail to the
  e-mail address she provided upon enrollment that included full information on
  how she can access and enjoy her program benefits and reiterating the program
  billing terms. 
  
  Ms. *****’s membership was canceled effective 11/12/22 and
  a refund of the last 6 membership fees was issued at that time. We have issued
  a full refund of the remaining membership fees and this credit will post in 2-5
  business days. The full refund amount is $637.50.
  
  Again, we
  regret any inconvenience this may have caused Ms. *****.

  Customer Answer

  Date: 11/21/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:11/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged $2.00 without notification or my acceptance of the charge. In addition, there was an automatic ****** added to my account, which I've already handled though my bank account. Thought the BBB would like to know about the scam and am worried about orhers not realizing they are being fleeced.

  Business Response

  Date: 11/21/2022

  I write in regards to the above referenced complaint submitted to
  your office by Ms. *******. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on November
  15th, 2022, after making an online purchase, Ms. ******* was presented with an
  ad banner promoting our FreeShipping.com program. Ms. ******* clicked on the
  banner and arrived on our order registration page, which provided full details
  about our money saving membership program and how she can try the program for 7
  days for $2.00. The terms on that page, titled “Offer Details,” explained that
  if she did not cancel her subscription by the end of the trial, her
  subscription would automatically continue and the monthly subscription fee
  would be charged to the credit card account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ******* a welcome e-mail to the
  e-mail address she provided upon enrollment that included full information on
  how she can access and enjoy her program benefits and reiterating the program
  billing terms. 
  
  This membership has been
  canceled and fully refunded for $2.00. This credit will post in 2-5 business
  days.
  
  Again, we
  regret any inconvenience this may have caused Ms. *******.

  Customer Answer

  Date: 11/21/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I believe BBB should take a closer look at the companies they give an A+ rating to however. This is a shady, shady company and certainly should not meet the criteria for an A+ rating.
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:11/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the October, 2022's statement from ******** ******* which shows that the FreeShipping.com charged me $12.97 for services I did not use. I called the company at ###-###-#### to question about the charge twice. Each time, when the receptionist knows I am asking the company for refund, she would repeatedly say that she could not hear me and hanged up. I called ******** ******* for help. The lady gave me another number of the business (###-###-####) and urged me to call and try to settle the problem with the business. I called that number and talked to a lady. To my total surprise and shock, she told me that I purchased something from **** in July 2017 and had signed up for FeeShipping.com's service. The company has been charging me $12.97 monthly since July 2017. I explained to her that I certainly did not intentionally sign up for the company's service. If the online system had explained to me that this is a subscription for monthly service and I will be charged a fee monthly, I would not have accepted and signed up for it. I asked her to refund me for all the charges since July 2017. She told me that she is authorized only to refund me 6 months of charges, and will talk to some one higher up and ask him/her to call me back within 24-48 hours. I waited a few days but no one called me. I called the company two more times and was told each time that some one will get back with me about the refunds. To this date, no one has called me to resolve the problem.
  To this date, I have received refunds for the charges that the company made from May-October 2022. I would like to ask the company to refund me all the remaining charges they made from July 2017 to April 2022 (a total of $739.29) . I am a 83 year old retiree and the amount is very significant to me. I sincerely hope that BBB will help me obtain the refund.

  Business Response

  Date: 11/15/2022

  I write in regards to the above referenced complaint submitted to
  your office by ********* **. We regret any confusion or inconvenience they
  experienced when doing business with our company and trust that this letter
  will address their concerns.   
  Our records show that on July
  28th, 2017, after making an online purchase on ********, *********
  ** was presented with an ad banner promoting our FreeShipping.com program. *********
  ** clicked on the banner and arrived on our order registration page, which
  provided full details about our money saving membership program and how they
  can try the program for 7 days at no cost. The terms on that page, titled
  “Offer Details,” explained that if they did not cancel their subscription by
  the end of the trial, their subscription would automatically continue and the
  monthly subscription fee would be charged to the credit card account that they
  provided. 
  
  Our records show that they
  completed the registration process by providing their full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent ********* **a welcome e-mail to the
  e-mail address they provided upon enrollment that included full information on
  how they can access and enjoy their program benefits and reiterating the
  program billing terms. 
  
  This membership has been
  canceled and fully refunded for $830.08. The remaining credit will post in 2-5
  business days.
  
  Again, we
  regret any inconvenience this may have caused ********* **.

• Initial Complaint

  Date:11/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been charging my husband’s credit card for 4 yrs for free shipping for an item that we never purchased and they claim they can only return 6 mos. Of the money. I found a email in my trash from them indicating that you are automatically signed up unless you denied. This is a scam! Never even read this before purging. The credit card says they can only go back 2 years. I won’t these charges credited back and to expose these people.

  Business Response

  Date: 11/10/2022

  I write in regards to the above referenced complaint submitted to
  your office by Ms. ******. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on April
  18th, 2018, after making an online purchase on *************, Ms. ******
  was presented with an ad banner promoting our FreeShipping.com program. Ms. ******
  clicked on the banner and arrived on our order registration page, which
  provided full details about our money saving membership program and how she can
  try the program for 7 days for $1.97.  The terms on that page, titled “Offer Details,” explained that if she
  did not cancel her subscription by the end of the trial, her subscription would
  automatically continue and the monthly subscription fee would be charged to the
  credit card account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the
  e-mail address she provided upon enrollment that included full information on
  how she can access and enjoy her program benefits and reiterating the program
  billing terms. 
  
  Ms. ******’s membership
  has been canceled and the full refund of $728.29 was issued back to the card on
  file ending in ****. This remaining credit will post in 2-5 business days.
  
  Again, we
  regret any inconvenience this may have caused Ms. ******.