Complaints

This profile includes complaints for Franchise World Headquarters LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Franchise World Headquarters LLC has 2 locations, listed below.

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• 

  Franchise World Headquarters LLC

  1 Corporate Dr Ste 1000 Shelton, CT 06484-6281

• 

  Franchise World Headquarters LLC

  930 Waterman Ave East Providence, RI 02914

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting that you unfreeze the below gift card ASAP so I can use it at your restaurants. I was unable to order my sandwich because of your stupid child proof locked gift card "security" policies.
  ****************.
  PIN ********

  Business Response

  Date: 10/25/2022

  Thank you for allowing us the opportunity to resolve your inquiry. 

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon, I just called today around 416pm to ###-###-#### and this lady that answered the phone was rude and hung up on me. I was just asking some questions on why at one of the locations in Fayetteville NC there is no menu up and no prices to see because it caught me off guard when the price was a little higher and it made it seem like he was making up the prices as he went along so I just said I would never go back to the Subway again because I want to see what's on the menu and the prices just like when I go to the other Subway stores. So, when I was on the phone with the lady today, the lady was trying to tell me that every store is different. I have never gone into a store that never had a price tag on clothes and etc or food so we just making up prices to the public now. Example on receipt 3 cookies at one store $2.39 with no prices and no menu and other store with prices and menu 3 cookies $1.69. The Subway on **** ********* ** ************ ** has no menu or prices and not taking Subway coupons.
  
  Thank you

  Business Response

  Date: 09/26/2022

  Thank you for giving us the opportunity to resolve your inquiry. 

• Initial Complaint

  Date:09/07/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a chicken sandwich with a validated official Subway Coupon on September 4, 2022.
  They refused to take the coupon and did not give me the discount that is not legitimate.
  An employee told me that the Subway Owner changed the system.
  I requested money back but the response they gave me is not solving the issue.
  Attachments: A Complaint Letter to Subway, Copies of the Receipt and coupon, and the response.

  Business Response

  Date: 09/07/2022

  Thank you for allowing us to resolve your inquiry. 

  Customer Answer

  Date: 09/08/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Thank you very much for your help.

  I received a settlement of $5 Store Credit.

  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:08/23/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live on *** **** ***** ** *************. On 08/13/2022 between 1:40 p.m. and 1:45 p.m.(5 minute period), 4 separate purchases were made to your store store #***** at *** ***** *** ******* ****** **** * *** ******** ** ***** using my debit card info. These purchases had 4 separate order numbers (************ ************ ************ ***********) They also had 4 separate approval numbers (******* ******* ******* ******) My debit card info was stored on your site and it was compromised. No other unauthorized charged were made to that card, anywhere. I had to cancel that card. It was a hell of a lot of trouble removing that card and then adding a new card to all the sites I use. I feel like your company owes me a few sandwiches for this ordeal. If that is not considered appropriate, I will expose this matter to the public via social media and file the necessary formal complaints. *** *****

  Business Response

  Date: 08/25/2022

  Thank you for allowing us to resolve your inquiry. 

  Customer Answer

  Date: 08/25/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** *****

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/23/21 I purchased 2 large tuna sandwich meals on my Subway app at ****** *** ***** ******** ****** ****** ** ***** for $16.05 using $4.00 in earned points. When I went in to pick up the meals I was told that they were out of tuna. I said to just fix me another type because the payment had gone through and I had used my $4.00 in points. To my surprise I was told that they could not allow me to get another meal. I then asked them to refund my purchase and was told they didn’t know how. The young lady then tried calling her boss on her cellphone to see what to do but couldn’t reach her. She gave me my receipts and I left and went to another subway and purchased my meals. I later checked my credit union account and I was charged for the meals. I repeatedly called the business at the number on the receipt ###-###-#### over the next two weeks and never got anyone to answer the phone. I wasn’t able to drive by this Subway and had to call because it’s out of town. I tried calling at times I felt they wouldn’t be busy and finally someone answered the phone. Before I could speak they quickly said they were busy, for me to call back and hung up. Of course I wasn’t able to get them when I called back so I tried locating the owner online without being able to. I then contacted a ***** city official and tried to get a contact address from their business license but again with negative results. I then located an email address for Subway Corporate customer service and emailed my complaint. I received an email back stating a team member would be contacting me. No one ever did. This is not just getting my order wrong but actually charging me for meals I never received and taking my earned points! I’ve attached receipts and information from my credit union supporting my complaint. The credit union information is copied between the two Subway receipts. I appreciate any help from the BBB.

  Business Response

  Date: 08/09/2022

  Thank you for allowing us to resolve your inquiry.

  Customer Answer

  Date: 08/09/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The message I received didn’t indicate that I would be reimbursed the cost of my loss or I would receive any type compensation. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 08/16/2022

  Thank you for reaching back out. You were refunded back to your payment method 8/23/21. We confirmed this by emailing you the receipt. In addition we added $4 in rewards to your account. 

  Customer Answer

  Date: 08/16/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:I never received an email concerning any receipts for reimbursement being sent to my credit card. The email could have gone to spam. I did however check my bank account and no reimbursement was posted for the $16.05. I did see where the $4.00 in points were added back to my Subway account. I will not consider this matter closed until I receive reimbursement for the $16.05. Please either send me a check to *** ********** *** *** ******** ** ***** or reimburse the credit card. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 08/17/2022

  Thank you for reaching out. We have refunded the money and sent a receipt showing the refund. We have also sent a a $17 gift card. 

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4 months ago i tried to use my subway app to purchase food and also gain points and redeem coupons and the cashier said that it kept giving them a error message so i paid with my card a couple of days later went to a different subway and the same problem i have been keeping my receipts so i could put them in online to get my points when i go to missing points submit the missing points i get no answer i check my subway app and it gives me a error message i have emailed subway several times and still no feedback you cant call subway customer service number and speak to a rep because they do not have a customer service system in place

  Business Response

  Date: 08/10/2022

  Thank you for allowing us to resolve your inquiry. 

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20th 2022, I ordered a chicken bacon salad from my subway app. The app took the money from my bank but when I went to pick up my order there wasn't any because they said they never received it. They said I could repay and get my food or call corporate to get a refund. I called corporate and waiting on the phone 45 minutes to speak to somebody and when I finally did the lady listened when I told her my issue then said orders where intermittent every where. I asked what can I do then because you have my money but I have no food. She told me my attitude stunk and told me to dispute it if I want my money back. So I told her fine I am reaching out to you guys. They took 8.29 from my bank account the transaction number is ***** ************ ***
  
  I just want my money back and an apology for the way I was treated.

  Business Response

  Date: 07/21/2022

  Thank you for allowing us to resolve your inquiry.