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Business Profile

Franchise

Franchise World Headquarters LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Franchise World Headquarters LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Franchise World Headquarters LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 243 total complaints in the last 3 years.
    • 87 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********



      I am rejecting this response because: The message I received didn’t indicate that I would be reimbursed the cost of my loss or I would receive any type compensation. 



      Sincerely,



      ***** *******s I felt they wouldn’t be busy and finally someone answered the phone. Before I could speak they quickly said they were busy, for me to call back and hung up. Of course I wasn’t able to get them when I called back so I tried locating the owner online without being able to. I then contacted a ***** city official and tried to get a contact address from their business license but again with negative results. I then located an email address for Subway Corporate customer service and emailed my complaint. I received an email back stating a team member would be contacting me. No one ever did. This is not just getting my order wrong but actually charging me for meals I never received and taking my earned points! I’ve attached receipts and information from my credit union supporting my complaint. The credit union information is copied between the two Subway receipts. I appreciate any help from the BBB.

      Business Response

      Date: 08/09/2022

      Thank you for allowing us to resolve your inquiry.

      Business Response

      Date: 08/16/2022

      Thank you for reaching back out. You were refunded back to your payment method 8/23/21. We confirmed this by emailing you the receipt. In addition we added $4 in rewards to your account. 

      Customer Answer

      Date: 08/16/2022



      Complaint: ********



      I am rejecting this response because:I never received an email concerning any receipts for reimbursement being sent to my credit card. The email could have gone to spam. I did however check my bank account and no reimbursement was posted for the $16.05. I did see where the $4.00 in points were added back to my Subway account. I will not consider this matter closed until I receive reimbursement for the $16.05. Please either send me a check to *** ********** *** *** ******** ** ***** or reimburse the credit card. 



      Sincerely,



      ***** *******

      Business Response

      Date: 08/17/2022

      Thank you for reaching out. We have refunded the money and sent a receipt showing the refund. We have also sent a a $17 gift card. 

    Franchise World Headquarters LLC is NOT a BBB Accredited Business.

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