Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 517 total complaints in the last 3 years.
- 153 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Acct. #********** - ** ********* * ***** *** - Our postage meter stopped communicating with our Wi-Fi in mid-December, leaving it completely unusable. We tried reaching out to Pitney Bowes numerous times and finally reached the right person in Technical Support who was willing to try to help us. He worked with us trying to get the meter to reconnect to our Wi-Fi. He sent us a new Smart Link device to try, which was still unsuccessful. At that point we contacted Pitney Bowes and asked if we could please just return the meter because it no longer works for us. They asked us if we had our IT department try to help us, but we are a small family business in a home office, we do not have an IT department. They then told us that we were locked into a lease and could not terminate it. They then came back to us with a quote for over $1,200.00 to terminate the lease when we would pay about $800.00 to keep the machine for the remainder of the lease period. Our argument is why should we keep and pay for a machine that does not work? The customer service at Pitney Bowes has not been easy to work with. You never get to speak with the same person twice, and even when they promise you a call back, you do not get a call. Can you please help us to get any and all charges completely removed from our records?
Business Response
Date: 08/08/2022
****** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** *********
*** ****** ***
******* ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********.
Pitney Bowes had terminated the lease
agreement. The client will need to work
with collections regarding the lease obligation.
We can see there was a service call placed but
are showing no additional communication from the client regarding service
issues. When a client is having issues with
equipment, we offer phone assistance and will also replace the equipment if
need be.
There was a signed lease agreement by the
client. If the client was looking to
terminate the lease agreement, a settlement for lease agreement would need to
be paid to fulfill the lease obligation.
Respectfully Yours,
Rebecca, Client AdvocateCustomer Answer
Date: 08/08/2022
Complaint: ********
I am rejecting this response because as you can see by the above attachments, there were numerous emails. I was only able to attach 4 out of 7 screens worth of correspondence. There were also numerous phone calls and communication through the Pitney Bowes portal. We tried numerous times to correct the connection issue to no avail and at that time requested to terminate our lease. When they said that we would need to pay, that is when we started fighting them. Why should we pay for a machine that we can not use????
Sincerely,
**** *********Business Response
Date: 08/15/2022
****** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** *********
*** ****** ***
******* ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********, rebuttal. The client will need to work with 3rd party collections on a resolution. The
client signed a lease agreement; hence a settlement would be owed to fulfil the
lease obligation.
Per the case ******** provided within the
screen shots, it reflects within our system we sent a Smart link device. It is also noted via email per the client it
was okay to go ahead and close the case.
Pitney Bowes considers this matter resolved.
Respectfully Yours,
Rebecca Rastall, Client AdvocateInitial Complaint
Date:08/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm currently 4-5 months into a 48 month lease of a Pitney Bowes machine, which stopped working in early June of 2022. After several chat attempts and phone calls they finally sent me out a new unit in late June. However, the new unit is somehow tied to another business and cannot be used to any degree in my office. I've chatted/called well over a dozen times, every time the representative says they'll fix the problem within 24 hours or will let me out of my lease. Nobody ever contacts me back though.Business Response
Date: 08/05/2022
*** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* *******
***** ********** **
******** ******** ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint # ********
Hello,
thank you for your patience while I look into your equipment issues.
We
sincerely apologize for any inconvenience this has caused. Please note case
******** with us at Pitney Bowes being escalated on your behalf.
Kind Regards,
Dean H******
Client AdvocateCustomer Answer
Date: 08/11/2022
**** ********* *****
I still haven’t heard anything back from Pitney Bowes regarding this issue. They have no intention of servicing my postage meter, but are apparently more than glad to collect payment from me for the remaining 3 years and 8 months of my lease.
What can I do from here besides stop paying them? Can they send me to collections over that?
Thanks,
******* *******
******** ***** * ****** ****** ********
****** ***** ******** * **** ***** ******** * *** ***** ********
******************** ****************
***** ********** ** ******** ******** ** *****Business Response
Date: 08/17/2022
Aug
17, 2022
Better Business Bureau of Connecticut
Stewart Henderson, Dispute Resolution Specialist
29
Berlin Rd.
Cromwell,
CT 06416
Anthony
L******
Summit Health
Re: BBB # ********
**** ********
I
am in receipt of consumer complaint # ********
Hello, thank you for your patience while we resolved your
inquiry. I see that the issue with the equipment has been resolved as of Aug 16th.
We have gone ahead and requested invoice
********** for 98.55 be refunded back to you in full for the quarter.
We apologize for the delay in
getting a resolve.
Kind Regards,
Dean H******
Client AdvocateCustomer Answer
Date: 08/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Anthony L******Initial Complaint
Date:08/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We mailed a $200 check for our Reserve Postage By Phone postage account to Pitney Bowes using a coupon, address and instructions given by Pitney Bowes. The check was received and signed for by Pitney Bowes on 5/12/22. The check has cleared our bank. Pitney Bowes has still not credited our Reserve Postage by phone account and state they are researching it despite 9 phone calls and 10 weeks of waiting. They refuse to let us speak with a supervisor and just give us case numbers and say they have escalated the case and are working on it. They don't call back as promised and are taking too long to resolve this. When we call, we are left on hold for over 1 hour. Case #******** is our current case. They clearly have the money, but have not applied it correctly.Business Response
Date: 08/22/2022
****** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** *****
** ******* ** *** ***
************ ** *****
*** *** * ********
**** ********
I am in receipt of consumer
complaint # ********. Our apologizes we have not gotten this resolved
for the client. We currently have a
ticket open within our system for a resolution. We are actively working to locate the funds and apply accordingly.
We will be in contact with the client directly with an
update and resolution.
Respectfully Yours,
Rebecca R******, Client AdvocateCustomer Answer
Date: 08/23/2022
Complaint: ********
I am rejecting this response because: We have confirmation that Pitney Bowes received our postage payment over 3 months ago. They keep saying they are looking for the money. Why can't they credit our account with the proof of receipt that we provided while they try to figure out what they did with our money? We followed their instructions exactly in sending prepayment for postage including a coupon with the account information, if it was misapplied that's on them. Over 3 months with the same excuse, we are looking into it, but nothing happens, not even an update. Poor record keeping.
Sincerely,
***** *****Business Response
Date: 08/24/2022
****** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** *****
** ******* ** *** ***
************ ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********, rebuttal.
The funds have been applied to the clients postage
account. The funds are ready to be
downloaded.Respectfully Yours,
Rebecca, Client AdvocateCustomer Answer
Date: 08/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:07/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 3, 2022 I ordered items from a retailer that ships using Pitney Bowes. My package shipped July 7th from ****** ********* **. It arrived at Pitney Bowes in ******* ** on July 11th with an estimated delivery date of July 12. It shows to have departed the facility on the 11th and that the ******** ** **** was in possession of said package on July 12th. Had it actually made it I would have had my package on the 12th before noon. When it didn’t show up after 2 more days of nothing I reached out to the local post office and they advised the package was on the manifest however my package never arrived in *******. Pitney Bowes has horrible customer service they will not talk to the person out the package or money they only want to talk to the retail company the items were ordered from. Well the company I ordered from will not contact Pitney Bowes, they want to replace with like items bc nothing I initially ordered is in stock now. So I opted to wait it out and see if someone ever located my box of goods sitting somewhere at a Pitney Bowes facility. My tracking number is 9********************7. I just want someone to actually track my package and call the sorting room and have them go through the obvious pile of undelivered packages they should have bc I also have 2 more stuck in the same facility from a different company. This center either needs new management or to shut down. Just find my package and deliver it please.Business Response
Date: 07/29/2022
**** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** *******
**** ** ****
******** ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint # ********
The client attempting
to track 9********************7 with Pitney Bowes. This package is showing delivered
to **** on July 12th.
The client can
contact **** and track online ********************************************
Pitney Bowes
considers this matter resolved.
Thank you
Dean Herring
Client AdvocateInitial Complaint
Date:07/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for a rare automotive part that was shipped from the **, Pitney Bowes took control of the shipment because it was an international package. This item was received by Pitney Bowes May 30th and has been in their facility ever since. This component is irreplaceable, and the vehicle will be inoperable until I receive it. Tracking # **********************************Business Response
Date: 07/29/2022
Ref : ********
Hello, thank you for reaching out regarding
parcel **********************************. I have forwarded this inquiry to our
internal teams for further research. Any additional details regarding your
parcel will be shared in a follow-up message within two business days. Thank
you for your patience while our team conducts their investigation.Dean H******
Client AdvocateBusiness Response
Date: 08/02/2022
*** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** *******
**** ******* **
******** ** *****
*** *** * ********
**** ********
* ** ** ******* ** ******** ********* * ********
Hello, thank you for your patience while we look into your inquiry.
I see this parcel was last scanned on May 29, with no updates since. In researching this parcel our team conducted a physical sweep of our facility in ****** ********* **; unfortunately, the item was unable to be located. Due to the time elapsed since the last tracking update, the subject parcel is unlikely to progress further toward the final destination.
I encourage you to directly contact your merchant retailer, ****, for further assistance and resolution regarding this matter. We apologize for any inconvenience caused by the lack of available updates.
Pitney Bowes considers this matter resolved.Kind Regards,
Dean H******
Client Advocate
**** ****** ******
********* ** *****Customer Answer
Date: 08/02/2022
Complaint: ********
I am rejecting this response because: This item is irreplaceable and per the businesses tracking information never left their facility. Due to their negligence with packages and inability to find a item in their own warehouse my vehicle is not operable and will not pass state inspection. This may just be a "package" to the business, nut it was a mode of transportation for my elderly mother. This component was only made a very short period of time in ****** for ********** prior to them changing vendors and programming. The component is not interchangeable. To convert the vehicle to the updated component, it would be several thousands of dollars.
Sincerely,
***** *******Initial Complaint
Date:07/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered two items from ********* *** *** on July 1, 2022; those items shipped via Pitney Bowes to a "facility" run by Pitney Bowes on July 9, 2022, in ****** ********. They have been sitting in this facility as of this date (7/26/22). On July 14 and on July 18, 2022, I called the Pitney Bowes customer service phone number at ###-###-#### to see if I could have someone explain to me why my merchandise was sitting in this facility for over two weeks with no updates to me. Pitney Bowes refused to explain what the problem was and told me to call ********* *** *** which was of no help either. I think Pitney Bowes is stealing customers' ordered items. I just want to know why my order is sitting in *** ****** for almost a month and will it ever get shipped to my residence. I have to cancel this order on July 30, 2022, because ********* *** *** refuses to cancel it before 20 days after the shipping date (July 9, 2022). The tracking number emailed to me is: 9************************8.Business Response
Date: 08/03/2022
*** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******** *********
***** ******** ***
******** ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint # ********
Hello,
thank you for your patience while I look into parcel
9************************8, last scanned in ****** ********, ** on July 9. Your
inquiry was escalated to our Facilities team, who ran the barcode through our
electronic databases; unfortunately, our team was unable to provide additional
information at this time. A sweep of our facility warehouse was also
unsuccessful at locating the subject parcel.
Due
to the time elapsed since the last tracking event, this item is unlikely to
progress further toward its destination in ******** **. We sincerely apologize
for any inconvenience and encourage you to contact your merchant retailer, **** ******, for further assistance & resolution with this matter.
Pitney Bowes considers this matter
resolved.
Kind Regards,
Dean H******
Client AdvocateCustomer Answer
Date: 08/03/2022
Complaint: ********
I am rejecting this response because: someone at this facility in *** ****** stole my products that I paid good money for. That is unacceptable and Pitney Bowes has thieves working for them. With no explanations from Pitney Bowes as to why my merchandise “fell through the cracks” I was forced to cancel my order with ********* *** *** (**** ******) and I will never shop at this business again nor recommend anyone use Pitney Bowes’s mailing services. They are as bad as the airlines with losing people’s stuff.
Sincerely,
******** *********Business Response
Date: 08/11/2022
*** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******** *********
***** ******** ***
******** ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
Hello, thank you for your inquiry about parcel 9*********5592*********498, last scanned in ****** ********, ** on July 9. Your inquiry was escalated to our Facilities team, who ran the barcode through our electronic databases; unfortunately, our team was unable to provide additional information at this time. A sweep of our facility warehouse was also unsuccessful at locating the subject parcel.
Due to the time elapsed since the last tracking event, this item is unlikely to progress further toward its destination in ******** **. We sincerely apologize for any inconvenience and encourage you to contact your merchant retailer, **** ******* for further assistance & resolution with this matter. We cannot further assist in the recovery of this item.
*Pitney Bowes considers this matter resolved.
Kind Regards,
Dean H******
Client Advocate.Customer Answer
Date: 08/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I advise that no business ever do transactions with Pitney Bowes and I will state that on social media. An untrustworthy business.
Sincerely,
******** *********Initial Complaint
Date:07/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made my purchase on July 11th through ********. I ordered a $75 half gallon stainless-steel water bottle. My order shipped on July 11th via ********** aka Pitney Bowes. My package has been sitting with newgistics/Pitney bows for 12 days now. This is unacceptable. I have contacted ***** *** and they won’t help. There is no way to contact Pitney Bowes or ********** in regards to shipping issues so therefore my package has probably been stolen or lost and I have no way to ask them about it. $75 is a lot of money to not receive my package, and I know this is an ongoing issues with Pitney bowes. My tracking is **********************Business Response
Date: 07/29/2022
**** ***
**** *** ********This Direct Delivery Inquiry for package ********************** on BBB ********
from July 22nd.This is noted being delivered today July 29th with ****.
Thank you
Dean H******
Client Advocate
Initial Complaint
Date:07/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PURCHASE POWER ACCOUNT#****************
ACCOUNT REINSTATEMENT REQUESTBusiness Response
Date: 07/28/2022
**** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** ***
*** * ***** ** *** ****
*** ***** ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint # ********.
The client account **************** with
Pitney Bowes has a history or NSF payments. To have this account reinstated they will have contact a rep or customer
service to reapply and pass a credit check.
The client can
contact Client Services at ###-###-#### to make arrangements regarding this
process.
Dean H******
Client Advocate
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