Complaints

This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pitney Bowes Inc. has 181 locations, listed below.

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• 

  Pitney Bowes Inc.

  27 Waterview Dr Shelton, CT 06484-4301

  
• 

  Pitney Bowes

  3360 Urbancrest Industrial Dr Bldg 2 Urbancrest, OH 43123-1769

• 

  Pitney Bowes Inc.

  6297 W Linebaugh Ave Tampa, FL 33625-5639

• 

  Pitney Bowes Inc.

  8221 Arjons Drive #E San Diego, CA 92126-6319

• 

  Pitney Bowes, Inc.

  4847 E. Virginia St., Suite C Evansville, IN 47715

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** ****** ************, a small business, decided last fall to discontinue using Pitney Bowes for leasing our postage meter and purchasing postage for it. We were told by our local rep when our lease expired, paid the balance on the current quarter, wrote Pitney Bowes that we were discontinuing their service, and mailed the postage meter back to them, returned signed receipt from Pitney Bowes, on December 23, 2021.
  
  Since then, we have received invoices, emails (no reply possible), texts and letters continuing to bill us for services that do not exist, as THEY have the machine and we have not been using Pitney Bowes for postage or their meter since December, 2021. They RARELY answer the phone or return our calls after leaving a message; we have tried seven different numbers, and we have been hung up on when we ask to speak to a customer service representative's supervisor. Our local rep says it is out of his hands. In July, one person at Pitney Bowes finally said it was resolved and we would not receive any more harassing emails, but we have received two more, threatening to send us to colllections! My credit has gone down 32 points now.

  

  Business Response

  Date: 08/09/2022

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  Hello,
  thank you for your patience. We
  sincerely apologize for any inconvenience this has caused. Please note case ********
  with us at Pitney Bowes being escalated on your behalf for Contract #: **********.  I see this was approved today to be terminated/cancelled. This should be
  resolved by weeks end. 
  
  Kind Regards,
  
  Dean H******
  Client AdvocateTell us why here...

• Initial Complaint

  Date:08/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because as you can see by the above attachments, there were numerous emails.  I was only able to attach 4 out of 7 screens worth of correspondence.  There were also numerous phone calls and communication through the Pitney Bowes portal.  We tried numerous times to correct the connection issue to no avail and at that time requested to terminate our lease.  When they said that we would need to pay, that is when we started fighting them.  Why should we pay for a machine that we can not use????
  
  
  
  Sincerely,
  
  
  
  **** *********eep and pay for a machine that does not work? The customer service at Pitney Bowes has not been easy to work with. You never get to speak with the same person twice, and even when they promise you a call back, you do not get a call. Can you please help us to get any and all charges completely removed from our records?

  

  Business Response

  Date: 08/08/2022

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  **** ********
  
  I am in receipt of consumer complaint # ********.
  
  Pitney Bowes had terminated the lease
  agreement.  The client will need to work
  with collections regarding the lease obligation. 
  
  We can see there was a service call placed but
  are showing no additional communication from the client regarding service
  issues.  When a client is having issues with
  equipment, we offer phone assistance and will also replace the equipment if
  need be.
  
  There was a signed lease agreement by the
  client.  If the client was looking to
  terminate the lease agreement, a settlement for lease agreement would need to
  be paid to fulfill the lease obligation.
  
  Respectfully Yours,
  Rebecca, Client Advocate
  

  

  Business Response

  Date: 08/15/2022

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  *** *** * ********
  
  **** ********
  
  I am in receipt of consumer complaint # ********, rebuttal.  The client will need to work with 3rd party collections on a resolution.  The
  client signed a lease agreement; hence a settlement would be owed to fulfil the
  lease obligation. 
  
  Per the case ******** provided within the
  screen shots, it reflects within our system we sent a Smart link device.  It is also noted via email per the client it
  was okay to go ahead and close the case.
  
  Pitney Bowes considers this matter resolved.
  
  Respectfully Yours,
  Rebecca Rastall, Client Advocate
  

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ********* *****

  I still haven’t heard anything back from Pitney Bowes regarding this issue.  They have no intention of servicing my postage meter, but are apparently more than glad to collect payment from me for the remaining 3 years and 8 months of my lease.

  What can I do from here besides stop paying them?  Can they send me to collections over that?

  Thanks,

  ******* *******
  ******** ***** * ****** ****** ********
  ****** ***** ******** * **** ***** ******** * *** ***** ********
  ********************   ****************
  ***** ********** **  ******** ******** ** *****

  

  Business Response

  Date: 08/05/2022

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  *** *** * ********
  
  **** ********
  
  I
  am in receipt of consumer complaint # ********
  
  Hello,
  thank you for your patience while I look into your equipment issues.
  We
  sincerely apologize for any inconvenience this has caused. Please note case
  ******** with us at Pitney Bowes being escalated on your behalf. 
  
  Kind Regards,
  
  Dean H******
  Client Advocate

  

  Business Response

  Date: 08/17/2022

  Aug
  17, 2022
  
  Better Business Bureau of Connecticut
  Stewart Henderson, Dispute Resolution Specialist
  29
  Berlin Rd.
  Cromwell,
  CT 06416
  
  Anthony
  L******
  Summit Health
  
  
  Re: BBB # ********
  
  **** ********
  
  I
  am in receipt of consumer complaint # ********
  
  Hello, thank you for your patience while we resolved your
  inquiry. I see that the issue with the equipment has been resolved as of Aug 16th.
  We have gone ahead and requested invoice
  ********** for 98.55 be refunded back to you in full for the quarter.
  We apologize for the delay in
  getting a resolve.
  
  Kind Regards,
  
  Dean H******
  Client Advocate

  Customer Answer

  Date: 08/17/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Anthony L******

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: We have confirmation that Pitney Bowes received our postage payment over 3 months ago. They keep saying they are looking for the money. Why can't they credit our account with the proof of receipt that we provided while they try to figure out what they did with our money? We followed their instructions exactly in sending prepayment for postage including a coupon with the account information, if it was misapplied that's on them. Over 3 months with the same excuse, we are looking into it, but nothing happens, not even an update. Poor record keeping.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 08/22/2022

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  ************ ** *****
  
  *** *** * ********
  
  **** ********
  
  I am in receipt of consumer
  complaint # ********.   Our apologizes we have not gotten this resolved
  for the client.  We currently have a
  ticket open within our system for a resolution.  We are actively working to locate the funds and apply accordingly.
  
  We will be in contact with the client directly with an
  update and resolution.
  
  
  Respectfully Yours,
  Rebecca R******, Client Advocate
  

  

  Business Response

  Date: 08/24/2022

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  *** *** * ********
  **** ********
  
  I am in receipt of consumer complaint # ********, rebuttal.
  
  The funds have been applied to the clients postage
  account.  The funds are ready to be
  downloaded.
  

  Respectfully Yours,
  Rebecca, Client Advocate

  Customer Answer

  Date: 08/25/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****