Complaints

This profile includes complaints for Hawley Lane Shoes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hawley Lane Shoes has 4 locations, listed below.

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  Hawley Lane Shoes

  862 Bridgeport Ave Shelton, CT 06484-4625

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  Hawley Lane Shoes

  500 Boston Post Rd Orange, CT 06477-3530

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  Hawley Lane Shoes

  73 High Ridge Rd Stamford, CT 06905-3800

• 

  Hawley Lane Shoes

  499 Westport Ave Norwalk, CT 06851-4411

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m 66 years old and have really bad diabetics feet . And I’m low income! I explain I’m waiting for my insurance to pay for special diabetics shoes. But unfortunately my old shoes had holes. My granddaughter offers to take me to a special sneaker store for diabetics shoes. After spending more then I ever spent in my life on shoes, they were no better than a normal pair of running sneakers! Running omg I can’t barely walk.

  Business Response

  Date: 05/11/2023

  To Whom
  It May Concern:
  We are in receipt of a customer complaint from ******** ********, concerning a
  pair of shoes she purchased from our store. Per the customer’s complaint she is
  diabetic and was fitted with running shoes. The pair of shoes she purchased as
  seen on the image of the receipt she submitted is a *** ******* 1540 (Style number
  ********). While the shoe, is described as a running shoe, it is both for
  running and walking. Per *** *******’s website, it is listed under their “Medicare
  Approved Shoes for Diabetics”, so it really isn’t your “normal pair of running sneakers” as described by the customer.

  ( Please see link
  for reference: ***********************************************************************************************************************************************************************************************************************)  

  The *** ******* **** is a stability shoe that is commonly chosen for and by diabetics
  and for individuals with diabetic neuropathy. We understand however, that every
  shoe may not work for every customer that is why, customers are told, per store
  policy that they can try shoes they purchase at home and return the shoes in
  store should they have any issues. To the best of my knowledge the customer, didn’t
  come in to give us an opportunity to refit or return the shoe. We are more than
  happy to resolve the issue for the customer, the customer is therefore welcome
  to return the shoe.
  We apologize for any misunderstanding there might have been in communicating
  the features of the shoe to the customer or in communicating the store policy,
  such that the customer didn’t feel returning the shoe was a option. We look
  forward to assisting any way we can.