Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/7/24-Trip was booked and paid for.
  10/14/24-Found out trip was cancelled and refund would take 30-60 days.
  11/18/24-No refund. Inquiry email sent. Response was refund would go out in next couple of weeks.
  12/26/24-No refund. Another email was sent with no response.
  1/6/25-No refund. Spoke with Elizabeth, said check was mailed 12/19/24.
  1/28/25-Spoke with Elizabeth. Stated check was in hands of Business Dept., call and leave a message. Call from Sandra of Bussiness Office-new check was mailed 1/27/25.
  2/4/25-No refund. Spoke with Elizabeth, who referred to Susana, said check was mailed and it would be resent if not received.

  Business Response

  Date: 02/05/2025

  Check #**** has been sent and this has been explained with the client. 

  Customer Answer

  Date: 02/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: we have received nothing from this company. On 11-18-2024 I was advised the refund check for $4,498.00 "will be going out in the next couple of weeks."  Nothing received.  On 12-26-2024, I sent another inquiry and received no answer.  On 1-6-2025 I told Elizabeth (who answers the phone) to void that first check and send another one. Elizabeth said to wait until 1-10-2025 and if no check arrives, she'd have a second one sent. I called on  1-28-2025 and Elizabeth said "the check is in the hands of the business department."  On 2-4-2025 after going through Elizabeth to speak with the "accountant", Susanna (sp?) who told me "the check (the alleged 2nd one) was sent out on January 27th. I called again on 2-4-2025 because again, no check received. I confirmed the correct mailing address (twice) with Susanna.  Needless to say, I am extremely frustrated with this matter and feel at this point that this whole operation is a scam.
  
  
  
  Sincerely,
  
  
  
  **** *********

  Customer Answer

  Date: 03/05/2025

  This complaint has actually been resolved. I received a refund for the entire amount in the beginning of February. 

  Thank You for your assistance.

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up with Tours of Distinction in January 2024 for a trip to *********** in October.
  Made initial payment of $1,029.87 on 8 January. ($29.87 was for a processing fee)
  Made final payment of $4,998.00 on 28 June
  Due to issues with airport of choice and additional costs they wanted to charge me, I told them I was going to cancel the trip. It is important to note that round trip airfare was supposed to be included but due to airport of choice they wanted to charge both me and my husband an additional fee of $700 each.
  I wasn't going to pay the additional cost so cancelled the trip. I was informed that I would receive a full refund but it may to up to 60 days.
  The 60 days have come and gone. I have contacted them on numerous occasions (see attached supporting email document). They indicated that they have sent the check but I still have not received it.
  I have asked the person who answers the phone on numerous occasions to forward me to a manager to no avail.
  I have emailed on numerous occasions and once again, sometimes no response. I will submit the emails in the supporting documents.
  At this time I feel that I am getting the run around and that they have no intention of reimbursing me the $5,998 that they owe me.
  We were supposed to travel with four others so if you need verification of this dispute, I will be happy to provide you with their names.
  I would appreciate your help in helping to get this issue resolved. Thank you!
  
  I have upload three documents:
  - All email correspondence
  - Booking Confirmation - *********** ******* ****** 2024
  - Installment Payment Receipt - *********** ******* ****** 2024
  
  Please let me know if you need additional information.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The payment was done as an ACH debit from my checking account on Aug. 20, 2024. This was for a tour to *********** ** and ********* ** leaving Oct. 15, 2024. I had not received any travel information from the company so I called them on Monday, Oct. 7, 2024. I was informed the trip was cancelled. My friend and I were traveling together and neither of us had received an email about the cancellation. I have called and left messages on 10/8, 10/23, and 10/24. No one has called me back. I sent an email to Elizabeth C**** on Friday, Oct. 18, 2024 saying I want a refund and requesting a confirmation from her that the email was received. I have not received one. I want this to be investigated so that I can receive the money I spent returned to me.

  Business Response

  Date: 10/25/2024

  The trip was postponed due to 2 hurricanes that came through the region. This is a force majeure situation as it makes us impossible to deliver the experience has planned. We have spoke to *** **** many times and explained this to her. As of yesterday, we advised she can have a voucher or move to the new trip date. She does not want to do that. So, as a kind gesture, we offered her a refund but stated should we have to be patient with that. Our terms also give no timeline as to when a refund is to be processed. It is unfortunate this is the behavior of people to a small business due to something that is out of our control.

  Customer Answer

  Date: 10/29/2024

  Hello,  I received an email from Susana at Tours of Distinction today.  She wants me to withdraw my complaint. She also stated that " Should you decide to continue, we will have no option but to have our attorney get involved and take it to court."   I spoke to ******* ** *** ** this afternoon and she told me the complaint cannot be withdrawn until this matter is resolved.  In a previous phone conversation with Susana on October 24, 2024. she told me I would be mailed a check for my refund in 60-90 days, but it may be sooner than that.  I was very kind and expressed my appreciation to her that this is what I wanted to happen and thanked her for the information.

  ******* ****

  Oct. 29, 2024

  Customer Answer

  Date: 10/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have not received my refund.
  
  
  
  Sincerely,
  
  
  
  ******* ****

  Customer Answer

  Date: 10/30/2024

  Maureen,  

  These are the last 2 emails I have received from Tours of Distinction.

  Hi Deborah,
  
  
  This has nothing to do with the BBB. You filed a dispute with your credit card. That is what I was referring to. 
  By booking the trip, you agreed to our terms and conditions. You are entitled to move the to the new trip date or take a voucher for future travel on any trip. This was force majeure event - a situation beyond our control. The terms I sent you also state what the course of action is in the event of filing a chrageback with your credit card company. 
  Susana
  

   

  Hello Susana,
  
      When we spoke on October 24, 2024, you told me a refund check for my tour fees would be sent to me in 60-90 days, but it may be sooner.  I have sent this information to BBB **.  I would be open to withdrawing the complaint if I was satisfied and had received my refund.  I contacted BBB today and they told me the complaint can not be withdrawn until it is resolved.  My hope is that this can all be taken care of without any delay.  The reason I cannot take a tour in April is that I have already make plans to go somewhere else. I trust this company honors their patrons and resolves problems in a professional and timely way.
  
  
  Best regards,
  
  
  ******* ****

  To whom it may concern:
  Once a complaint has been processed it cannot be taken down. The best scenario is the  compalaintant states the complaint has been resolved and it gets closed as resolved. All complaints fall of a business in three years

  ******* ****
  
  ******** *********** **********

   

  Business Response

  Date: 11/14/2024

  This passenger unrightfully filed a dispute with her card company. There is nothing more to communicate with her on.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SEE MY 8/19 LETTER UPLOADED BELOW: I took a ****** tour sold at the *********** ****** ******. It was not as advertised. It was mismanaged:
  1. The Tour Director knew nothing about the cities in the itinerary.
  2. The bus driver was unable to drop us at the hotel, unable to find the entrance, making an illegal U-turn in downtown ********. He violated Customs returning to the ***, causing an hour delay. He never cleaned the bus toilet for 4 days.
  3. The Tour Director left me stranded in ********, despite my telling her I going to use the restroom and would return shortly. She left early and without a proper headcount.
  4. The dinners didn't conform to the menus we filled out in advance.
  
  On 9/6/24 I spoke to ****** who disclosed that my letter caused changes with Trip Planners, the Tour Director, and the bus company for future trips. She conceded about the toilet saying: "You're right. That was unacceptable." If unacceptable I deserve compensation. She further said she would investigate my being left stranded. If my complaints required changes I deserve acknowledgement and consideration, and/or a partial refund.
  
  Instead they have been unresponsive/dismissive. Only responding to my first email after I phoned them. Not responding to my second email until I phoned ****** on 9/6. Their last email saying "This matter is closed and we will no longer be responding to your emails." In doing so ****** reneged on her verbal promise to me on 9/6 that she would look into my being stranded.
  
  A fair summary of their responses is "Your standards are too high. You should not travel on a senior tour because seniors take what we give them, and they don't complain, and we don't concede wrongdoing even when the problems are dirty bus toilets, mistake prone bus drivers, meals not as advertised, or Tour Directors that leave people behind. We don't concede even when we make changes to prevent the above without telling you we've made such changes."
  
  I did not get what I paid for.

  Business Response

  Date: 09/09/2024

  *** **** has been harassing our office. He went on the tour as a single and did not want to pay the single supplement price. There was nothing wrong with the tour. ******** ***** has already explained to him he is not entitled to a refund on anything as have we. 

  He gave some feedback and we acknowledged that.
  
  Our Tour Director is not a guide. They are a Tour Director. There were local guides used in ******** and ******. *** **** received the tour exactly as advertised and the tour was not mis-managed.
  In addition, he keeps referring to other travelers on the trip and speaking for them; we have not heard anything from them. He just wants a refund.

  We have responded to him multiple times. He has now resorted to lying. At first he wanted the difference in the single vs. double price, now he wants the full amount?

  We never, ever, ever once said this: "Your standards are too high. You should not travel on a senior tour because seniors take what we give them, and they don't complain, and we don't concede wrongdoing even when the problems are dirty bus toilets, mistake prone bus drivers, meals not as advertised, or Tour Directors that leave people behind. We don't concede even when we make changes to prevent the above without telling you we've made such changes."

  ******** ***** has already said they will not allow him on anymore trips, nor will me.

  Tours of Distinction

  Customer Answer

  Date: 09/18/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  see attached document
  
  Sincerely,
  
  
  
  ***** ****

  Business Response

  Date: 10/11/2024

  We have addressed this person multiple times. There is nothing more to say to him. He gave us his feedback. In fact, if we hear from him again, we will contact our attorney. He is not getting a refund. 

  Tours of Distinction

  Customer Answer

  Date: 10/15/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  It evades facts about their shortcomings, and their prior responses are untruthful.  They fail to back up any of their false statements with facts.  They fail to acknowledge statements made to me by S***na, Elizabeth and others after I returned. Their behavior when confronted by a legitimately unhappy customer, is to denigrate the customer despite acknowledging that the events complained of did happen and were unacceptable, e.g. a dirty toilet on the bus for 4 days. They close by threatening to engage an attorney.

  They have declined my questions about the basis for their lack of concession, and have not disputed facts which I have challenged them to cross-check with the Tour Manager of our group and the bus driver.  They have not engaged me in good faith, and made no effort to compromise.

  And what possible cause of action would that attorney bring against me?  Is this how they do "Customer Service?"  It is my understanding that in any court of law, that truthful facts are a complete defense.

  I will be away without access to email until 11/1/24.  I ask that any time frames be fairly extended until I return.
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:03/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deposit of $500.00 plus $373.00 for travel ins. for an "Escorted cruise to ******" on March 4, 2023. Had subsequent amounts of $1,500.00 paid on 9/19/23 and balance paid $3,242.00 on 11/13/23. Received a call from Tours of Distinction on Feb.2,2024 (13 days before) that my trip would not be happening due to a "miss communication between *** (********* ****** ****) and this company", on my original dates. Could not go on the rescheduled dates of 3/7 - 3/17'24 due to a previous commitment. I have e-mailed, called company and I can't get a date when my refund check is being mailed. Sent a certified letter on Feb. 5, '24 requesting our refunds ( there were two other couples that booked for the same cruise) by Feb. 19, 2024 but did not get a reply. Did not get a call back when I was told by Kim at TOD that the bookkeeper was not in yet but would check and call me back. She never did. Hoping you can help.

  Business Response

  Date: 03/20/2024

  There was a change of date in the tour and we offered to move or refund the traveler. Said traveler chose a refund which can take 30-90 days. Her check has been mailed and the check number is *****.

  Customer Answer

  Date: 03/22/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ** ******

• Initial Complaint

  Date:09/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IN JULY 2022 I SIGNED UP FOR A TRAVEL TOUR TO OF *******, ********* & ********* ** with TOURS OF DISTINCTION of S******** **. The tour was one week and I was meeting a friend who also signed up for the trip. I gave a $400 deposit. The tour cost $3,499. I still owed $3,099 and the balance was due by July 1, 2023. I paid the balance of $3,099 on June 28, 2023. Both the deposit and balance were paid directly from my checking account to TOURS OF DISTINCTION. No credit card was involved. The company had poor communication and whenever I called them to ask when my travel documents would be delivered or to ask a question about my airline arrangements, the representative, Elizabeth, would always rush me off of the telephone and interrupt me and gave several "excuses" as to why she could not help me. One week before departure, I called again to ask when I would receive my travel documents and then they told me the trip was going to be cancelled because a few people had dropped out. I asked when I could expect my $3,499 refund? Elizabeth said they would have to cut me a check and it would be within 2 weeks. It is now over 2 weeks and I still have not received my refund. I desperately need this money for other things now such as food, bills, etc. I called once more on September 25, 2023 and left a message and another email. No one has called me back or emailed me. I don't know what else to do to get my refund. Please help me!

  Business Response

  Date: 09/26/2023

  Ms. ******** booked through our website via her checking account. Her refund is due and it is being processed by check. Refunds cannot be issued to a bank account more than 180 days after the initial payment was made. This was explained and it is disappointing that a complaint was opened with the BBB. Processing a refund can take up to 30 days per our terms and conditions and the accounting team is in the process of issuing a check for the full amount of monies paid.

  Customer Answer

  Date: 09/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: As I stated in my original complaint, the company has very poor communication and I do not trust their response to BBB to be accurate and true until I have actually received the check. As I also stated earlier their representative, Elizabeth, told me VERBATIM that it would take 2 weeks to receive my check. It was NOT explained that it would take longer than that. Again, the reason seems to be because SHE was not given accurate information by her accounting department OR she did not care to provide me with an accurate time frame. If she had done that, I would not have had to file the complaint. Perhaps this can be a learning experience for the company to try to do a better job in COMMUNICATING important information with their customers. One final thing, as I stated earlier, the communication has been very poor throughout this entire transaction. When I receive my refund, then I will be satisfied. But, not until then,

  
  
  
  Sincerely,
  
  
  
  ***** ********

  Customer Answer

  Date: 10/07/2023

  HELLO. I WANTED TO UPDATE THE BBB TEAM IN REGARDS TO MY ORIGINAL COMPLAINT. THE LAST TELEPHONE CONVERSATION I HAD WITH TOURS OF DISTINCTION WAS ON SEPTEMBER 11, 2023. THAT WAS THE DAY THEY CANCELLED MY TRIP. SINCE THEY HAVE INSTRUCTED BBB THAT I WOULD BE RECEIVING MY FULL REFUND OF $3,499 WITHIN 30 DAYS OF CANCELLATION, I WANTED TO ADVISE THAT AS OF TODAY, SATURDAY, OCTOBER 7, I STILL HAVE NOT YET RECEIVED MY MONIES. I WILL WAIT UNTIL THE 30 DAYS HAS PASSED WHICH WILL BE WEDNESDAY OCTOBER 11 AND IF STILL NOT RECEIVED, I WILL LET YOU KNOW AND ADD THIS TO MY COMPLAINT. 

  ALSO, AFTER MY ORIGINAL COMPLAINT, THE TOUR COMPANY MADE NO EFFORT TO CONTACT ME EITHER BY PHONE OR EMAIL. NOTHING. THIS WOULD CONFIRM MY COMPLAINT THAT THEIR COMMUNICATION WAS VERY POOR. THANK YOU

  Customer Answer

  Date: 10/14/2023

  HELLO. I WANTED TO ADVISE BBB THAT IT IS PAST THE 30 DAYS WHEN I WOULD HAVE RECEIVED MY REFUND OF $3,499 FROM TOURS OF DISTINCTION. I ALSO WANT TO ADVISE YOU THAT BOTH I AND MY FRIEND WHO WAS GOING ON THIS TOUR WITH ME HAVE RECEIVED CONFLICTING AND DIFFERENT INFORMATION DEPENDING ON WHO WE TALK TO WHEN WE CALL TOURS OF DISTINCTION. SHE HAS NOT RECEIVED HER REFUND EITHER.

  I EMAILED SUSANA AT TOUR OF DISTINCTION TO ASK WHEN I COULD EXPECT MY REFUND. SUSANA TOLD ME "WE ISSUED YOUR REFUND CHECK ON SEPTEMBER 20 AND WHILE WE DON'T GO TO THE POST OFFICE EVERY DAY, IT SHOULD HAVE BEEN MAILED OUT SHORTLY AFTER THAT".  THIS IS CONFLICTING INFORMATION, SINCE WHEN TOURS OF DISTINCTION WAS CONTACTED BY BBB ON SEPTEMBER 27, THEIR ORIGINAL REPLY WAS "IT WOULD TAKE 30 DAYS TO BE REFUNDED". IT THATS THE CASE, WHERE IS MY REFUND?

  I CONTACTED TOURS OF DISTINCTION AGAIN ON OCTOBER 9 AND THEY SAID THEY WOULD RE-ISSUE IT. TODAY IS OCTOBER 14 AND I STILL HAVE NOT RECEIVED IT. I TRULY BELIEVE THAT TOURS OF DISTINCTION IS TRYING TO SCAM ME AND KEEP MY MONEY. I ALSO BELIEVE THIS CAN BE CONSTRUED AS "ELDER ABUSE" SINCE I AM ** YEARS OLD. 

  THEY REPLY TO BBB AND TO ME AS IF THEY ARE A LEGITIMATE COMPANY, BUT I DO NOT BELIEVE THIS TO BE TRUE. I AM ASKING BBB TO CONTINUE WITH MY COMPLAINT AND PROVIDE ME WITH OPTIONS THAT I CAN MOVE FORWARD WITH TO RE-CLAIM MY REFUND. PLEASE ADVISE ME OF ARBITRATION OR MEDIATION. THIS IS CAUSING ME MUCH STRESS AND HEALTH PROBLEMS. 

   

  THANK YOU

  ***** ** ********

  Customer Answer

  Date: 10/16/2023

  GOOD MORNING. I RECEIVE A DAILY EMAIL SHOWING WHAT THE POST OFFICE IS DELIVERING TO ME. TODAY IT APPEARS THERE MAY BE AN ENVELOPE WITH A CHECK FROM TOURS OF DISTINCTION HOWEVER I HAVE A MAIL HOLD DUE TO A FAMILY OBLIGATION AND WILL BE OUT OF TOWN FOR 2 WEEKS. THEREFORE, I CANNOT OPEN MY MAIL UNTIL I RETURN. I WILL NOTIFY YOU UPON  MY RETURN AND ONCE I HAVE OPENED MY MAIL. THANK YOU

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a trip in May 2022 with my mother the day she was diagnosed with cancer for the 2nd time after being in remission for a few years. The trip was cancelled due to low number of people booking. They state on their website that they have 90 days to refund money. They claimed to have mailed a check on the 31st of October, then a second when the first didn’t arrive around Thanksgiving. Well, the second never arrived… the now claim that they had the wrong address…. I can see the address on file and it is correct. They don’t answer the phone, return voicemails or emails. Very frustrating company to deal with. It is now 140 since they canceled the trip, 50 days over the 90 day refund policy.

  Business Response

  Date: 01/19/2023

  This refund has long been sent and refund has been cashed. We do apologize for the delay in getting this out.

  Thank you.

  Customer Answer

  Date: 01/19/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:11/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a trip for my parents 50th wedding anniversary. I booked the early in the year if 2021. I made 3 payments over the year totalling $3738.00. The trip was for May 2022. The trip was cancelled by the company because my parents were the only ones in the group to book. We were only informed of the canceled trip through an email. We were then offered a credit or refund. At first we accepted a credit but my parents could not decide on a trip. We then asked in July 2022 for a refund. I still have received my refund. I have emailed and called repeatedly and have been given no resolution. I have been calling daily (during their business hours) since 11/17 and no one is returning my calls. We simply want our refund.

  Business Response

  Date: 12/05/2022

  Thank you for your feedback. Nicole is correct and we apologize in the delay of the refund check being sent. It has officially been sent in the full stated amount. 

   

  Tours of Distinction.

  Customer Answer

  Date: 12/05/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received my refund in the mail today 12/5/22.
  
  
  
  Sincerely,
  
  
  
  ****** *********