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Business Profile

Heating and Air Conditioning

Omni Mechanical Services LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Omni Mechanical Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Omni Mechanical Services LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business invoiced me (Invoice #*******-3) $582.80 for a total of 2x Labor - RDA After hours Diagnostic sessions on 12/2/2024 & 12/4/2024 (a third visit on 12/3/2024 was waived) on my HVAC system even though the system was never fixed or diagnosed properly. The only reason the additional 2 sessions were required was because the primary technician had no experience or training on the system and the second technician, who visited on 12/3/2024, also was unable to diagnose or solve the issue due to their inexperience with the system. A fourth diagnostics session was scheduled for 1/3/2025 with another technician. However, I ended up having to contract another company on 12/24/2024 to fully address the problem within scope of the original sessions with Omni Mechanical Services. I am disputing this invoice as I should not have to pay for any of these diagnostic sessions since the agreed upon service was not provided since the issue was not addressed, or even diagnosed correctly by Omni Mechanical Services.

      Business Response

      Date: 12/27/2024

      Hello Andre,

      We understand your point of view and have gone ahead and waived your bill entirely. We apologize for any inconvenience you may have experienced using our services. 

      Thanks,

      Omni Team

      Customer Answer

      Date: 12/27/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:02/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 12, 2022, the merchant was called to visit the following resident at *** **** ***** ********* *** During the conversation with the dispatch, he informed me that in order for a technician to come, I would have to secure payment and I will be charged $135.00 for diagnostic, I asked how long it will take and he responded less than an hour. I confirmed for the technician to come out. Technician came out and asked what was the issue as I explained. After several hours and noticing that the technician has not informed me of anything I went downstairs to ask him "What was going on" and he stated the circuit board was no good and the unit was obsolete. An hour later, I reapproached and asked him what's going on and he stated that he was trying to find me a circuit board. I asked him how are you going to find me a circuit board if its obsolete? At that given moment was when he started packing his tools and upon his departure, I was presented with an outstanding bill of $589.00

      Business Response

      Date: 02/15/2023

      Our technician went to the customer's for diagnostic. After consulting with tech support it was identified as a bad control board. We reached out to Honeywell controls and see if they happen to make a universal control board for that system so that the customer can have heat and wouldn't need a new boiler. After waiting on hold for a bit and going over the functions of the boiler with Honeywell they said their control board would not be a fit for his boiler. 


      We then went over options for customer to get replace system through Energize CT. The customer is aware that they were going not going to have heat. We spent the time on site to diagnose the system and to try to find a solution and our time is billable.

    Omni Mechanical Services LLC is BBB Accredited.

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