We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Recovery Towing & Transport

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RTT towed my vehicle 8/27/2022 at 2 am. After every attempt at negotiating a drop, they told me it needs to go to the yard (NO DROPS). I asked the driver if any of their equipment would damage my car and he insisted it wouldn’t. I paid $230 to get my car back at the yard. The next day I am working on my car and I see my bumper is very scratched and damaged. RTT told me I’m outta luck because I “can’t prove it”. I was told I’d get a call back but I never got one.

  • Initial Complaint

    Date:07/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/9/11 while visiting *********** ********** in ****** RTT LLC tow - dba ***** ********* arrived. Before the tow even dropped we were going towards my vehicle to find out why he was attempting to tow my car. He claimed my car wasn’t parked in a right spot but there was no sign that said resident parking and the entire side aside from 6 other cars was vacant so my car was not causing any disruption. He refused to drop my car saying it was hooked up already but that was not the case. He had an additional person strap my car while we were speaking. He also said it would cost me 220$ and he would drop it down the street if I paid cash. He threatened to bring it to the shop and charge an additional 40$ and also threatened to keep my car until Monday because I was arguing with him. I told him to take the car to the shop and when I arrived I was charged 193.56 - not only was there an obvious price discrepancy from what he originally quoted which is fraud, they demanded cash even tho the building hours posted outside said the office was open and there several credit cards logos noted. There was an additional 56$ fee they demanded payment for but would not explain what it was. This business claims to be family orientated but obviously has no morals and values. They were dishonest and have no diginity from the beginning towing for no valid cause and additionally trying to upcharge me and telling me “he was doing me a favor” by offering to drop the car down the street and threatening to hold it for multiple days all in the same breath.

    Customer Answer

    Date: 07/11/2022

    ***** ***** ********* ************************** ***** ******* **** *** **** **** ** *** ********** *********************** ******** **** *** **** * *** ******* **** *** ******* *********** ********* ********* *********

     

    Hello - I sent two messages explaining that we needed to retract this complaint as I was given the wrong business information and did not include the correct company. Please let me know what other information you need from me to retract this complaint. 

     

    Best, 

     

    ***** ********* 

Recovery Towing & Transport is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.